41–50 of 329 posts
Have you tried tweeting at them? https://twitter.com/stripe/ They're way more responsive over twitter than email.
You shouldn't have to publicly tweet at a company about an issue regarding your bank accounts/debit cards to get their attention though
Last year I was testing Stripe integration. I tried using my own credit card with a fake name. Surprise, it went through. I emailed Stripe support. After half a dozen emails discussing CC authorization I learned that Stripe does not and can not validate Name & Address on credit card.
Stripe told me that Credit Card companies do not disclose this data to Payment Processors like Stripe. Thus, Stripe simply passes on the name & address to the CC API.
Interestingly enough, Name & Address are NOT validated by major credit card companies. You can use junk names on your name & billing address and that will NOT stop your credit card transaction from going through.
Try for yourself next time you order something online. Makes me wonder why they even collect the data in the first place...
What were you selling, how and to whom? I feel like there's probably more to this.
It is quite likely that certain outrage deflating details were left out. Stripe and Paypal are polar opposites in my experience.
Someone else posted last night (I'm on my phone or I would search for the post) about Stripe support. Looking at their Twitter stream it appears they are having a very difficult time managing their support infrastructure and do not have a trouble ticket system. I love Stripe's API and have helped several clients integrate it, but as the developer-friendly, anti-PayPal processor they were once known for, this developm…
-- PSA regarding Credit Card Validation -- Last year I was testing Stripe integration. I tried using my own credit card with a fake name. Surprise, it went through. I emailed Stripe support. After half a dozen emails discussing CC authorization I learned that Stripe does not and can not validate Name & Address on credit card. Stripe told me that Credit Card companies do not disclose this data to Payment Processors li…
This sounds like a great way to get your account shut down.
They provide test/mock APIs for a reason.
-- PSA regarding Credit Card Validation -- Last year I was testing Stripe integration. I tried using my own credit card with a fake name. Surprise, it went through. I emailed Stripe support. After half a dozen emails discussing CC authorization I learned that Stripe does not and can not validate Name & Address on credit card. Stripe told me that Credit Card companies do not disclose this data to Payment Processors li…
We've been with Stripe going on a year and a half and they've been one of the most responsive and with it service providers I've ever worked with. Can you tell us how long it has been since you sent the email? There must be some level of fraud prevention in any financial platform. You didn't give many details as to the type of charges you made or evidence past "no one charged back" as to how you made them. This is a…
Ironically, we've seen this before with the many complaints about PayPal.
While I'm open to the idea we're getting the full story here, I think your view may turn out to the right one.