41–50 of 356 posts
Its a corrupt market. Their job is to lie to you, your job has to be to lie right back. "I'm moving to (insert name of city owned by competitor)"
>"I'm moving to (insert name of city owned by competitor)" Unfortunately, that's becoming harder and harder to do... http://en.m.wikipedia.org/wiki/Comcast-Time_Warner_Cable_mer...
It's too bad that cancer can't be taken away from all the kids who don't deserve it and given to this sales rep.
Can't he do a chargeback on his credit card for the bill and then send the credit card folks a recording of this? Gyms are typically known for making it extremely hard to cancel, like requiring you to snail mail a notice and even then acting as if they never got it.
Chargebacks are no different than simply ceasing to send in payments for a service: It sounds pat, but can haunt you years later when massive penalties and interest appear on your credit report.
Are you saying that comcast will negatively affect your credit score because you submit a chargeback to them after they failed to cancel your service?
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Yeah, this is actually amazing. I don't think I would have lasted more than 2 minutes answering the same question over and over again.
Just because they ask it doesn't mean you have to answer; I'd just say "I'm not continuing this conversation until you inform me you've canceled the service", then put the phone on speaker and do something else until he came around.
Earlier quoted context omitted.
The guy who he was talking to works for Comcast, is pursuing Comcast goals (which aggressively punishes agents who don't have high enough retention rates), and is recorded and often monitored by Comcast. The Comcast agent clearly has a list of complaints/responses that they use to try to defuse all complaints -- not that they've actually solved your problem, but rather that they made you think the call was no longer…
I was able to cancel my account with comcast, just two weeks ago, in under twenty minutes. Are you saying that if he had hung up, and called again, he would have faced an equally long phone call? My point is that he did not have to put up with this. Obviously there are going to be some bad apples amongst the thousands of comcast customer service employees. He could have hung up on this guy, called back, and gotten a…
Secondly, realize that this guy's entire job is to do exactly what he did: This is what Comcast trains him to do; It's what they pay him to do; His rewards are based upon him doing exactly what he did. His role is not to fulfill your cancellation request, but to do everything possible to stop you from cancelling.
Bad apple? He is probably the star of Comcast's retention department. Comcast will probably play this tape as training material.
I've heard multiple times now that it's hard to cancel contracts at various providers, but I don't really see how this is an issue. If the official way (according to the contract) to cancel a contract is a phone call, what difference does it make if the remote party accepts this cancellation? Just state that you are cancelling the contract, make sure to get a recording (if legal in your jurisdiction) and chargeback a…
If you're willing to go through it, good for you as it's a good form of protest (they'll get charged a lot for each chargeback). But if it ever gets to the stage where this it is now, it's totally broken.
I want to sign up for Comcast just to cancel now.
I'm amazed at how calm he remains during this. I would've called the guy - regardless of whether he's "just doing his job" - every name under the sun and probably threatened to pay him a visit in person... That said, I guess if I were recording it to share on the Internet later, I might've been able to control myself slightly more than usual.
Any ideas why he actually wants to cancel? If it's for a lower price surely Comcast would match that? I've done that with mobile operators here in the UK, phoning up to switch to PAYG because of a new deal that comes up then the "retentions" agent offering me the same deal on a contract for half the price. Edit: My point is although it is none of their business why he wants to cancel, it's probably less effort, and h…
Its a corrupt market. Their job is to lie to you, your job has to be to lie right back. "I'm moving to (insert name of city owned by competitor)"