It's too bad that cancer can't be taken away from all the kids who don't deserve it and given to this sales rep.
Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
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Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#32Can't he do a chargeback on his credit card for the bill and then send the credit card folks a recording of this? Gyms are typically known for making it extremely hard to cancel, like requiring you to snail mail a notice and even then acting as if they never got it.
Chargebacks are no different than simply ceasing to send in payments for a service: It sounds pat, but can haunt you years later when massive penalties and interest appear on your credit report.
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#33I just cancelled my Time Warner Internet a few minutes ago (switched to FiOS). The call took all of 8 minutes and the rep didn't put up a fight at all. I joked that it might actually be worth continuing to pay $50/month to avoid the hassle of canceling, so this left me pleasantly surprised.
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#34I'm amazed at how calm he remains during this. I would've called the guy - regardless of whether he's "just doing his job" - every name under the sun and probably threatened to pay him a visit in person... That said, I guess if I were recording it to share on the Internet later, I might've been able to control myself slightly more than usual.
Yeah, this is actually amazing. I don't think I would have lasted more than 2 minutes answering the same question over and over again.
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#35I want to sign up for Comcast just to cancel now.
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#36Comcast/Xfinity is the most dishonest company that i've ever been a customer with.
We signed up during a promotional deal and when the deal ended I got a bill for 2x+ what i normally pay. I called customer service and they explained that the roll-over from the promotional service into the new service was billed at the start of the month and the last bill from the promotion was at the end of the month. The net effect was a double billing.
When we called comcast to disconnect we got the same run around as to why we are disconnecting. It wasn't nearly as bad as this call however.
Honestly, the worst company ever. I will never do business with them again.
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#37I'm amazed at how calm he remains during this. I would've called the guy - regardless of whether he's "just doing his job" - every name under the sun and probably threatened to pay him a visit in person... That said, I guess if I were recording it to share on the Internet later, I might've been able to control myself slightly more than usual.
Yeah, this is actually amazing. I don't think I would have lasted more than 2 minutes answering the same question over and over again.
Just because they ask it doesn't mean you have to answer; I'd just say "I'm not continuing this conversation until you inform me you've canceled the service", then put the phone on speaker and do something else until he came around.
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#38Honestly, I would still take this conversation over a frustrating service call with someone who doesn't understand what I'm saying.
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#39Earlier quoted context omitted.
Yeah, of course this guy didn't have to put up with a phone call like this. Comcast has bad service, but I highly doubt this is the norm. He could have hung up and called again, no problem. But he stayed on the phone because after ten minutes, he was already drooling thinking about sending this recording to his buddies at Techcrunch. So yeah, maybe he's a bit needlessly overdramatic about this, but personally I'm tha…
The guy who he was talking to works for Comcast, is pursuing Comcast goals (which aggressively punishes agents who don't have high enough retention rates), and is recorded and often monitored by Comcast. The Comcast agent clearly has a list of complaints/responses that they use to try to defuse all complaints -- not that they've actually solved your problem, but rather that they made you think the call was no longer…
I was able to cancel my account with comcast, just two weeks ago, in under twenty minutes.
Are you saying that if he had hung up, and called again, he would have faced an equally long phone call?
My point is that he did not have to put up with this. Obviously there are going to be some bad apples amongst the thousands of comcast customer service employees. He could have hung up on this guy, called back, and gotten a much more reasonable employee to cancel his account.
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#40Any ideas why he actually wants to cancel? If it's for a lower price surely Comcast would match that? I've done that with mobile operators here in the UK, phoning up to switch to PAYG because of a new deal that comes up then the "retentions" agent offering me the same deal on a contract for half the price.
Edit: My point is although it is none of their business why he wants to cancel, it's probably less effort, and helps them out by saying "The customer service is poor" than declining and arguing with the agent who is just trying to do his job (and probably getting paid $10/hour).