Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
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Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#2Its a corrupt market. Their job is to lie to you, your job has to be to lie right back.
"I'm moving to (insert name of city owned by competitor)"
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#3There's a reason he can guarantee competitors can't offer their speed...Corruption.
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#4Can't he do a chargeback on his credit card for the bill and then send the credit card folks a recording of this?
Gyms are typically known for making it extremely hard to cancel, like requiring you to snail mail a notice and even then acting as if they never got it.
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#5I've had Comcast service more than once, and I'm with them now. In the past, I left them for AT&T DSL because the price/speed ratio was sensible enough to make it worth switching. When I called Comcast to cancel service, I didn't run into anything like this. The rep did try to convince me to stay, but after I explained that I didn't need 12Mbps (the max Comcast offered at that time in my area) they capitulated and canceled the service. It was maybe a three minute conversation at most.
I ended up going back to Comcast a few years ago, when they advertised 25Mbps for the price I was paying for 6Mbps on DSL, so it made sense to go back. Now I wonder, if I were to try to cancel today, would I get the same hassle as this guy? I'm betting so; they are probably trying to retain as many customers as possible leading up to the upcoming merger.
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#6I've heard multiple times now that it's hard to cancel contracts at various providers, but I don't really see how this is an issue.
If the official way (according to the contract) to cancel a contract is a phone call, what difference does it make if the remote party accepts this cancellation? Just state that you are cancelling the contract, make sure to get a recording (if legal in your jurisdiction) and chargeback all unauthorized future credit card charges.
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#7OMG is Comcast brainwashing their staff? This guy sounds like some Scientology nut.
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#8OMG is Comcast brainwashing their staff? This guy sounds like some Scientology nut.
Exactly, I can't believe they pay to be like that. They surely might train you to try and retain unsatisfied customers, but that employee looks like a bit too dedicated to the mission.
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#9The only thing you say at this point is "I request you to close my account effective immediately. Is my account closed yet?". Anything else you say (e.g. "You're the reason I'm leaving" or even "I'm moving to Mars") will be used as conversational leverage against you.
Other than that, have fun with it. I got a manipulative rep when I canceled Sirius and told her I already threw away the radio when she tried to extend the contract. She was not prepared for that. :)
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#10Its a corrupt market. Their job is to lie to you, your job has to be to lie right back. "I'm moving to (insert name of city owned by competitor)"
>"I'm moving to (insert name of city owned by competitor)"
Unfortunately, that's becoming harder and harder to do...
http://en.m.wikipedia.org/wiki/Comcast-Time_Warner_Cable_mer...