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Creative Cloud outage leaves Adobe users unable to work

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Re: Creative Cloud outage leaves Adobe users unable to work

#171
post #49
post #19

And this is why I won't trust SaaS that doesn't provide a viable self-host solution (which for practical purposes tends to mean Free software, although I suppose "binary" only self-contained jars might be a realistic alternative). And also why I can't see myself selling/working on such a solution without providing some form of viable / realistic exit strategy/alternative. With traditional apps, you run the risk of eg…

We've learned to live with centralized water and electricity and banking, all outside of our control, rather than rely on on-premises solutions. SaaS, too, will win out after a few hiccups.

"We've learned to live with centralized water and electricity and banking, all outside of our control, rather than rely on on-premises solutions."

Not necessarily true. I'd argue that banking is much less centralized (clearing behind the various banks you might choose from is, of course, but in the meanwhile I can get most of what I need done if their independent system is up), and I grew up on a property at the edge of my town of ~50K with only electricity and phone as centralized services. We were on our own for everything else, water from a well, sewage treatment with a septic tank, heating from a big propane tank, which can be filled by various vendors, although the systems behind them are centralized, but there's plenty of reserves so that short term outages aren't an issue, we even burned our trash....

A lot of us believe in having a greater degree of self-reliance, e.g. I do backups to disk and LTO tape (some tapes of which live in a safe deposit box), and use rsync.net, a very low level SaaS provider for further redundancy.

I'd never allow my livelihood to depend on 24x7 external services except for electricity (no electricity == no modern civilization, which would eventually kill me for medical reasons).

Re: Creative Cloud outage leaves Adobe users unable to work

#172

Earlier quoted context omitted.

You have to find it here, I've had this page bookmarked since they started pushing CC, just in-case. http://www.adobe.com/products/catalog/cs6._sl_id-contentfilt...

Wow! I didn't even realise it was still possible to buy Adobe products the old-school way. This is extremely good news.

Yes - but it's old versions that will no longer be updated. You can usually find older versions directly from resellers at Amazon at prices below Adobe's direct prices.

Re: Creative Cloud outage leaves Adobe users unable to work

#174
post #97
post #19

And this is why I won't trust SaaS that doesn't provide a viable self-host solution (which for practical purposes tends to mean Free software, although I suppose "binary" only self-contained jars might be a realistic alternative). And also why I can't see myself selling/working on such a solution without providing some form of viable / realistic exit strategy/alternative. With traditional apps, you run the risk of eg…

I'm not sure to understand your point. Does it boil down to "single point of failure are bad"? There are alternatives to each of the Adobe products, self hosted and available offline. People going the Creative Cloud route for their daily job are in a situation where the alternative costed too much or doesn't allow them to do their job in a sufficient way, so there was no real viable options from the start. The proble…

> Does it boil down to "single point of failure are bad"?

In the sense that "trust in a single entity as a single point of failure" - sure. Adobe can cut you off for any number of reasons, an outage being just one.

> When S3 is down, I don't remember seeing more than a few comments in the 'you should have self hosted your data' line .

One of those comments might have been mine. Still, I'm not saying that you should self-host, I'm saying you should use solutions that you could realistically self-host should the need arise.

So if you use s3 for your (non-web-related) data, maybe have riak-cs ready to go as a backup (it's a bit of a contrived example, because you probably either need a "cloud fs" of some sort, or mercurial/git or whatnot, not "s3" to be able to keep working).

I absolutely think one should have an alternative ready if one is heavily based on amazon -- at least have the option to spin up a minimal set of equivalent services as an openstack/nebula solution.

There are many reasons why you might get into trouble with any one provider, not just that their infrastructure goes down. If they hold all your data (and your backups) -- you pretty much have no leverage at all.

Re: Creative Cloud outage leaves Adobe users unable to work

#175

Earlier quoted context omitted.

You've just told us a good-sized city fits in about 1/200th of my phone's storage. I'll take a dozen. Actually, you could fit the entirety of the state of Washington in I'm not seeing a problem.

> Actually, you could fit the entirety of the state of Washington in Well, most people don't want to lose even 20% of their phone's storage in a single app, much less 50%. And that's just for those satisfied to only have info for one state. What about people regularly travelling between 1-2 states? That said, I question the OP storage math. At least with vector information, I know that something like Navigon's GPS/ma…

The OpenStreetMap vector data for Calgary is about 6.2MB-20MB, depending on the format.

Re: Creative Cloud outage leaves Adobe users unable to work

#176

Earlier quoted context omitted.

You've just told us a good-sized city fits in about 1/200th of my phone's storage. I'll take a dozen. Actually, you could fit the entirety of the state of Washington in I'm not seeing a problem.

> Actually, you could fit the entirety of the state of Washington in Well, most people don't want to lose even 20% of their phone's storage in a single app, much less 50%. And that's just for those satisfied to only have info for one state. What about people regularly travelling between 1-2 states? That said, I question the OP storage math. At least with vector information, I know that something like Navigon's GPS/ma…

Vector data has a much smaller footprint in most cases, but takes lots of processing to render, and even more if you need to be able to zoom around the map. Rendering the US down to z17 as raster tiles allows for efficient processing, but could easily get into 10s of GB (which makes sense, since it is creating thousands and thousands of png images). The size grows exponentially with each zoom level though, so if you only need something like z12, you might be able get it into the 10s of MB range.

Re: Creative Cloud outage leaves Adobe users unable to work

#177
post #25
post #19

And this is why I won't trust SaaS that doesn't provide a viable self-host solution (which for practical purposes tends to mean Free software, although I suppose "binary" only self-contained jars might be a realistic alternative). And also why I can't see myself selling/working on such a solution without providing some form of viable / realistic exit strategy/alternative. With traditional apps, you run the risk of eg…

I don't have the data to back it up, but (for example) data loss as a whole have probably considerably gone down with transitions to SaaS. Sure you can self-host, but who do you trust more: some guy on your team who has other things to do, or a team that does only that ? And a team whose livelyhood depends on uptime/data protection. Here people can't work, but imagine the amount of work if there was a data failure on…

Sure you can self-host, but who do you trust more: some guy on your team who has other things to do, or a team that does only that? And a team whose livelyhood depends on uptime/data protection.

I think this is the fundamental fallacy that SaaS companies are promoting.

Objectively, the answer is quite obvious in my experience: self-hosted systems are much more reliable than external ones, as soon as you have a reasonably competent person to run them and a second person with basic competence who can take over in an emergency if the first person is not around.

For a start, one of the most consistently unreliable things in many business environments I've worked in was the Internet connection. Workmen cut through underground cables while they're building the new office block down the road. Someone at your ISP accidentally disconnects you while they're in the cabinet hooking up their new customer. Someone moves in across the street with a badly configured wireless router and screws up the wireless frequency for everyone until the regulatory agency gets someone on-site to track down the problem and make them fix their router a week later. Relying on any Internet-based service for something you need full-time adds one more potential point of failure with a demonstrable risk that it will actually fail from time to time.

That is quite separate to the unfavourable track record of many large cloud/SaaS/PaaS companies, including almost all of the big names, compared to running systems in-house. I was genuinely surprised by some of the comments when GitHub was down the other day, where some people were complaining about not even being able to push changes to production because they were so entangled in dependencies on GH and related on-line services like CI systems that they couldn't extricate themselves.

Re: Creative Cloud outage leaves Adobe users unable to work

#178
post #83

Earlier quoted context omitted.

Something but not everything is suit for SaaS, not nothing either. I think Adobe CC is an example of useless cloud service. In fact I think the only reason Adobe insist on providing a cloud service is to avoid piracy.

Adobe CC is a sales experiment if you can extract subscription fees from tradition desktop software users. As a user I hope they fail. As a traditional desktop software vendor I hope they succeed.

It is potentially relevant that Adobe are reportedly stopping selling traditional boxed versions of older CS versions in a few days, leaving CC the only option for new purchasers [but see edit below]. In the announcement, they claimed this was being done earlier than they had originally expected (implying in passing that they always intended to do this) and this was because CC had been so popular with their customers. However, they didn't seem to give any sort of data to back up that claim, which makes me rather skeptical about how much of this is driven by accounting and how much of it is driven by PR.

I agree CC is a sales experiment, and as both a user and a software developer it's an interesting one. I do wonder how much of any initial success has been a honeymoon period, though. Another interesting dichotomy was seeing that on the one hand there was a related statement from someone at Adobe about how customers had been worried that they would double their price once everyone is locked in but of course they'd never do that because it would be a betrayal of trust, while on the other hand anyone who signed up on the $30/month plan is about to hit the end of their first year's special offer and go up to the normal $50/month (but this is OK with Adobe because the offer was always advertised as limited up-front). That may all be true and legally above board, but I'm not sure how many people who did the maths at the $30 price point are still going to be as happy in their second year as they were in their first.

In other news, our existing installations of boxed CS products cost us nothing extra this month and didn't go down this week, and we're still waiting to meet either the client who we couldn't work with because we didn't have CC or the killer feature that Adobe have rolled out in a CC upgrade over the past year that would have made anything we do significantly more productive.

Ironically, there are plenty of ways Adobe could have got more money from us without going the subscription route. There are several features on our wish list that would have justified the cost of a traditional upgrade alone, even with no other changes. However, since Adobe don't seem to be going in any of those directions with CC, we're quite happy to exercise our choice not to pay them for the (worthless, to us) changes they are making instead.

Edit: It appears from other sources, including Adobe's own FAQ on their site, that CS6 will still be available to individual customers via download, just not in boxed media. It's the volume licensing programmes for perpetual purchases that are being discontinued on 30 May to push business and government users towards CC. There are some other interesting data points mentioned in this write-up:

http://www.pcpro.co.uk/news/enterprise/387724/adobe-to-halt-...

Re: Creative Cloud outage leaves Adobe users unable to work

#179
post #37

My recipe for dealing with "cranky" proprietary software like this: Step 1. Buy CC subscription and install what you need. Step 2. Look for a good patch/crack that makes everything work ofline, and that still allows you to update. Step 3. Make peace with the risk of having installed some possible malware on your machine with the patch/crack (ie. do the sensible thing of doing you shopping and ebanking on the other de…

My "recipe" is this:

Uninstall and switch to Sketch. http://bohemiancoding.com/sketch/

I have been so, so happy. Not 100% apples-to-apples of course but it's been great for my UI design needs, way better than Photoshop/Fireworks.

For bitmap editing I supplement with Pixelmator (only $15!). I used to say Photoshop couldn't be beat because of insanely hardcore features like content-aware fill, but then this is happening: http://www.pixelmator.com/blog/2014/04/17/sneak-peek-at-pixe...

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