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Creative Cloud outage leaves Adobe users unable to work

macuser.co.uk

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Re: Creative Cloud outage leaves Adobe users unable to work

#31

Post by nandhp »

kevingadd wrote: post #21
kbatten wrote: post #17

I have a hard time understanding why anyone would lease a service that is vital to their job, or at least without a backup. If your livelihood depends on something then spend your money appropriately. Even if you did sign up for CC you can still have an older version ready to go in a pinch.

Adobe is increasingly forcing you to do it. EDIT: For example, can you figure out how to buy Photoshop from this page? I can't. I've been trying for a couple minutes. http://www.adobe.com/products/catalog/software._sl_id-conten...

Yeah, that's pretty clearly the wrong page for buying photoshop. But I quickly found the right one by going to Products > Creative Suite 6 > Buy CS6 > Buy Photoshop CS6. The real problem is finding it if you don't know that it's part of Creative Suite 6.

Re: Creative Cloud outage leaves Adobe users unable to work

#32

Post by thirsteh »

ISL wrote: post #16

Does anyone have access to GIMP download statistics for the past ~10 days? Edit: Answering my own question... Not the main repository, but it's something. http://sourceforge.net/projects/gimp-win/files/GIMP%20%2B%20...

Too bad GIMP is such a crappy alternative.

Re: Creative Cloud outage leaves Adobe users unable to work

#33

Post by rtpg »

x0x0 wrote: post #30
rtpg wrote: post #25

Earlier quoted context omitted.

I don't have the data to back it up, but (for example) data loss as a whole have probably considerably gone down with transitions to SaaS. Sure you can self-host, but who do you trust more: some guy on your team who has other things to do, or a team that does only that ? And a team whose livelyhood depends on uptime/data protection. Here people can't work, but imagine the amount of work if there was a data failure on…

time machine in the event of a theft, I can walk into an apple store, purchase an in stock macbook, let time machine recover for ~30 minutes, and get back to work edit: just to be clear, I bet the vast majority of users will, even after this 24+ hours, experience less net downtime. Nonetheless, when I need to hit a deadline, with installed software, I have a viable plan b. The viable plan b here appears to be to grov…

good point, maybe the minimum for backups and the like have gotten so good that Toy Story-style "We have lost everything" situations don't really happen as much anymore.

Design tools are definitely a different category than some other enterprise-y software though. At least Evernote still allows me to use it if the servers were down.

Re: Creative Cloud outage leaves Adobe users unable to work

#34

Post by nwh »

narrator wrote: post #3
aeberbach wrote: post #2

And this is why proprietary lock-in is wrong. Adobe seem to do all they can to screw up the computer their software is installed on. On a Mac you are supposed to drag an app into the Applications folder; to delete it, drag it to trash. Adobe software doesn't work like this. To install a trial of their software you have to install multiple apps, that can't be easily removed, and put up with their stupid Adobe logo in…

What's funny is this is what Quark did in the 90s and then they got their market share stolen by Adobe. The same thing will happen to Adobe at some point. There will be so much user frustration that people will pack up and leave to the first reasonable tool that comes along.

The trouble is that the lock-in is immense. I know people with upwards of 20,000 PSD files in stock ready for when clients return and want similar jobs done. Every piece of print hardware I know of uses Pantone standard colours which no other software supports properly or fully. None of the plotters I have used support anything but Photoshop and Illustrator through Adobe Flash plugins. For all the cries that Sketch and Pixelmator replace Illustrator and Photoshop.. they just don't on the professional level.

Adobe software is ingrained in every business, I personally know people who would have lost thousands or tens of thousands of dollars due to this if they had upgraded from their CS6 versions to CC. There's no option for them to change to anything else even if they had.

Re: Creative Cloud outage leaves Adobe users unable to work

#35

Post by brenschluss »

ISL wrote: post #16

Does anyone have access to GIMP download statistics for the past ~10 days? Edit: Answering my own question... Not the main repository, but it's something. http://sourceforge.net/projects/gimp-win/files/GIMP%20%2B%20...

Adobe CS6 torrent stats is probably an interesting graph to look at also.

Re: Creative Cloud outage leaves Adobe users unable to work

#36

Post by Nekorosu »

l0stb0y wrote: post #18

I wasn't a fan if CC at first but it's turned into an incredibly good deal for me at $30 per month. A little downtime from time to time can't be avoided. People just love to complain.

I'm glad you have your toy for just 30$ per month but some people do real work with CC.

Re: Creative Cloud outage leaves Adobe users unable to work

#37

Post by nnq »

My recipe for dealing with "cranky" proprietary software like this:

Step 1. Buy CC subscription and install what you need.

Step 2. Look for a good patch/crack that makes everything work ofline, and that still allows you to update.

Step 3. Make peace with the risk of having installed some possible malware on your machine with the patch/crack (ie. do the sensible thing of doing you shopping and ebanking on the other dedicated machine you only use for this).

Step 4. Stop caring that step 2 is illegal and get on with your life, you paid for the damn thing and nobody will really sue you for using it in a way that breaks the damn EULA anyway...

Re: Creative Cloud outage leaves Adobe users unable to work

#38

Post by l0stb0y »

kibibu wrote: post #26
l0stb0y wrote: post #18

I wasn't a fan if CC at first but it's turned into an incredibly good deal for me at $30 per month. A little downtime from time to time can't be avoided. People just love to complain.

I'm sure your words are comforting to those graphic designers who missed print deadlines due to this outage.

Quite frankly, if a persons workflow doesn't include a potential for downtime then they only have themselves to blame. This whole 'down to the wire' and 'stop the press' mentality is a combination of drama-grade fallacy and unprofessional project management skills.

Re: Creative Cloud outage leaves Adobe users unable to work

#39

Post by dalerus »

l0stb0y wrote: post #18

I wasn't a fan if CC at first but it's turned into an incredibly good deal for me at $30 per month. A little downtime from time to time can't be avoided. People just love to complain.

It wasn't a little down time. Also they handled it poorly.

I had four staff without access to key systems for our designs. I had to call customers and explain why deadlines were going to be missed.

Made me look unprofessional, especially since there was NO announcement by Adobe. I had to search Twitter to find out what was going on.

Re: Creative Cloud outage leaves Adobe users unable to work

#40

Post by vacri »

rtpg wrote: post #25
e12e wrote: post #19

And this is why I won't trust SaaS that doesn't provide a viable self-host solution (which for practical purposes tends to mean Free software, although I suppose "binary" only self-contained jars might be a realistic alternative). And also why I can't see myself selling/working on such a solution without providing some form of viable / realistic exit strategy/alternative. With traditional apps, you run the risk of eg…

I don't have the data to back it up, but (for example) data loss as a whole have probably considerably gone down with transitions to SaaS. Sure you can self-host, but who do you trust more: some guy on your team who has other things to do, or a team that does only that ? And a team whose livelyhood depends on uptime/data protection. Here people can't work, but imagine the amount of work if there was a data failure on…

The other thing is that this outage is affecting whole departments. If you lose your laptop, that's one person out. If the SaaS goes down, all users lose out. In a department heavy with photoshop users, it brings that department to a halt.
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