I would not take some offhanded remark from an outsourced, minimum wage, offshore worker as confirmation of anything.
By far the most correct observation. These guys are just following a script - they probably don't even know what half of the words mean. Please don't read anything into it or assume the outsourced support is somehow privy to anything at all that goes on inside Verizon other than what the FAQ system he's using tells him on screen.
But you're asserting the truth of this position, not its probability, and I don't think anyone participating in this discussion thus far has sufficient information to do that.