Earlier quoted context omitted.
By far the most correct observation. These guys are just following a script - they probably don't even know what half of the words mean. Please don't read anything into it or assume the outsourced support is somehow privy to anything at all that goes on inside Verizon other than what the FAQ system he's using tells him on screen.
The netflix data itself points to a gradual lowering of bandwidth to their service. Now here's 2 scenarios : 1) Verizon decided to enter some router configurations that affect the packet forwarding to Netflix (well, most likely FROM netflix, as the internet is not actually symmetrical). What we should see as a result of this is a sudden change in bandwidth. 2) The load on the interfaces in between is changing, either…
See page 10 here: http://ptt.br/pttforum/6/doc/Netflix-Open-Connect-Network-BR...