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Toshiba says they made a mistake but they still cannot help me

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Re: Toshiba says they made a mistake but they still cannot help me

#31

Post by barhum »

freehunter wrote: post #27
barhum wrote: post #23

Earlier quoted context omitted.

So if other companies are worse does that excuse another of doing wrong?

There would be very few companies to buy things from if we stopped doing business with every company that has ever had a complaint against them.

I just want my laptop fixed. Once they fix it I would gladly remove everything. Sadly this is the only way to get their attention.

Re: Toshiba says they made a mistake but they still cannot help me

#32

Post by benatkin »

barhum wrote: post #23
benatkin wrote: post #20

Please don't tell me what to do. Every one of Toshiba's major competitors do things that are wrong and fail to own up to them. It would take a lot more than this to get me to avoid a company as large as Toshiba.

So if other companies are worse does that excuse another of doing wrong?

No. It just means that we need to decide for ourselves what to do with information we hear about a company. I can't avoid every company people have said negative things about to me in person, and I certainly can't avoid every company that I've read bad things about on the Internet.

The result is that I generally throw out anecdotes like yours, no matter where I hear them (including from immediate family members), and instead read reviews.

In fact I sometimes even throw out my own opinions in favor of something more objective. I was severely wronged by T-mobile, and a year later, signed back up with them, and it's been great.

Re: Toshiba says they made a mistake but they still cannot help me

#33

Post by barhum »

psibi wrote: post #19

Okay, I must say the situation depends. I bought a Toshiba laptop previously and accidentally lots of water got leaked into it. (was my mistake) The system didn't reboot at all. They entirely replaced my RAM and other hardware components free of cost. This happened in India. So I guess the situation varies.

I can see that happening but in this case I am screwed..

Re: Toshiba says they made a mistake but they still cannot help me

#34

Post by RankingMember »

cabinguy wrote: post #25
barhum wrote: post #21

Earlier quoted context omitted.

Most brands are made in Foxcon anyways. I think it is the support and service that makes the brand.

I can't speak to the support/service (which seems to be lacking here). I'm just saying they were, by far, the most reliable machines we bought/sold.

This has been my experience as well. Bought a Satellite A205 that got left near a window in the rain, so got all wet on the back. Wiped it off, let it dry, and it was fine. It's been through hell and back over the past 5 years and is still kicking. Recommended them to my family and they're all still operating fine years later.

This is not to say whether or not their service sucks- I've just never needed to interact with their service department.

Re: Toshiba says they made a mistake but they still cannot help me

#35

Post by deadslow »

nulagrithom wrote: post #12

Doesn't look like it's just a misprinted warranty card to me: http://support.toshiba.com/warranty http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... Th…

Either there is more to this story, or the OP went to one illiterate customer care guy. OP should go and show them the official website and maybe make him/her talk to a customer care executive over phone.

Re: Toshiba says they made a mistake but they still cannot help me

#36

Post by baldajan »

barhum wrote: post #15
JoshTriplett wrote: post #13

Earlier quoted context omitted.

Have you tried contacting Amazon's customer service about this? Get them to either enforce the warranty or replace the laptop themselves.

Amazon has always been good with me but I am past the 30 day policy to return it them. Anyways it is Toshiba's reponsibility...

I actually had a bad experience with Beats support and I contacted Amazon. Its been way past 30 days (6 months) and they actually gave me a refund for my headphones - I rewarded them by buying another (more expensive) pair of headphones.

Re: Toshiba says they made a mistake but they still cannot help me

#40

Post by davidw »

I've had good luck with Dells from that point of view. I've bought 3 in the US, and two, at some point in their lifetimes, have needed some love from a technician (bad HD, and a cosmetic problem with a very new laptop that I wanted fixed because I spent quite a bit on it). Despite being very much not in the US anymore, they promptly dispatched people on site (in Innsbruck, Austria, and Padua, Italy) to fix the problems with no questions.

(Edit: by the way, most recent one was one of these - nice dev machine if you like Linux! http://www.dell.com/us/business/p/xps-13-linux/pd )

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