I like the Toshiba laptop I got.. but the Toshiba Thrive tablet which came out at the same time as Xoom has not received any updates! Xoom is on 4.4, Thrive has been abandoned.
Toshiba says they made a mistake but they still cannot help me
11–20 of 200 posts
Re: Toshiba says they made a mistake but they still cannot help me
#12Doesn't look like it's just a misprinted warranty card to me:
http://support.toshiba.com/warranty http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st...
That'd be a mistake across warranty docs between 1 and 5 years. Also some other products:
http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st...
Seems a little odd though that support would go with an excuse like that. Is there more to the story?
Re: Toshiba says they made a mistake but they still cannot help me
#13I'm probably with you, but there's not a lot of information here. Where did you buy it? Could it have been from a dealer that wasn't authorized to issue this warranty? If they couldn't agree to it on Toshiba's behalf the contract would be null, right? And what is the problem with the laptop - though that is of course a separate question from that of honoring the warranty.
Bought it from Amazon.com directly Feb 19
Have you tried contacting Amazon's customer service about this? Get them to either enforce the warranty or replace the laptop themselves.
Re: Toshiba says they made a mistake but they still cannot help me
#14According to the picture you are going to have to go to arbitration to dispute this. What a bummer.
Re: Toshiba says they made a mistake but they still cannot help me
#15Earlier quoted context omitted.
Bought it from Amazon.com directly Feb 19
Have you tried contacting Amazon's customer service about this? Get them to either enforce the warranty or replace the laptop themselves.
Amazon has always been good with me but I am past the 30 day policy to return it them. Anyways it is Toshiba's reponsibility...
Re: Toshiba says they made a mistake but they still cannot help me
#16Doesn't look like it's just a misprinted warranty card to me: http://support.toshiba.com/warranty http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... Th…
Not that I know of...They just said is not covered in Latin America anymore and that the warranty manuals are wrong...
Re: Toshiba says they made a mistake but they still cannot help me
#17As a Canadian I deplore this apparent policy. I'm not sure why Toshiba has introduced it, but it wouldn't surprise me if there is difficulty warding off warranty fraud under certain legal systems. Like, those legal systems your lawyers don't know. (You fired the international lawyers as a corner-cutting move, remember?)
Re: Toshiba says they made a mistake but they still cannot help me
#18I'm sorry to hear that you are having this problem. After buying/selling 10,000+ used laptops (every brand imaginable) over many years, I personally purchase and recommend only Toshiba laptops. Take it for what it's worth.
Re: Toshiba says they made a mistake but they still cannot help me
#19Okay, I must say the situation depends.
I bought a Toshiba laptop previously and accidentally lots of water got leaked into it. (was my mistake)
The system didn't reboot at all. They entirely replaced my RAM and other hardware components free of cost. This happened in India. So I guess the situation varies.
Re: Toshiba says they made a mistake but they still cannot help me
#20Please don't tell me what to do. Every one of Toshiba's major competitors do things that are wrong and fail to own up to them.
It would take a lot more than this to get me to avoid a company as large as Toshiba.