Sent $35,104.11 USD to CoinBase. Never received Bitcoins

Post by laironald » Thu, Dec 19, 2013, 8:42 AM UTC

laironald wrote: post #470

barmstrong wrote: post #53

Brian from Coinbase here. Sorry for the delay on that - definitely not the customer experience we are striving for. We should have things squared away for you by end of day. Edit: your bitcoin credit has now been processed. It looks like as we were performing server upgrades last week a handful of jobs didn't run as normal. We should have certainly caught it and responded sooner so that was our fault. My deepest apol…

brian -- i've been trying to contact coinbase as well. i sold a decent size of coins (5 figures in USD) and i waited, waited and never received the balance in my bank account although it seems to claim to have completed. i've been waiting for days and contacted your group using support same problem. waiting and waiting... what's going on? it's a large amount of money and i have no idea how to get in contact.

Post by Buge » Thu, Dec 19, 2013, 9:15 AM UTC

makomk wrote: post #160

bonemachine wrote: post #155

Earlier quoted context omitted.

Lemme get this straight, Brian: Rather than refunding the dollar value ($35,104.11) of the original, clearly botched transaction, you ended up giving him the 40 BTC at their current trading value (about $560), that is, for net a loss of $35,104 - $22,400 = $12,704? And you think $50 plus a thank-you note(!) is enough to make him whole on this loss?

Don't worry, based on their past behaviour I'm pretty sure they'd have managed to refund him the dollar value if the price of Bitcoin skyrocketed.

Post by remon » Thu, Dec 19, 2013, 9:28 AM UTC

srdev wrote: post #446

nikatwork wrote: post #435

Earlier quoted context omitted.

Aww, you guys are so cute. You think banks have this stuff under control? Auditors will "find" hundreds of millions of dollars of missing assets on the regs. Many banks are powered by duct tape and loose Excel spreadsheets. That's why things like Basel exist.

Worked at a bank. They have better processes than this. Not gonna say they're perfect, but they can handle balancing their books and not dropping transactions. They certainly don't use a non-ACID PoS like Mongo. Excel was over-used in many places, but was not used for day to day transactions and operations. Yet again, bitcoin apologists inaccurately claim (lie) that banks are actually worse to excuse failings by "the…

Post by DanBC » Thu, Dec 19, 2013, 9:38 AM UTC

nikatwork wrote: post #435

seldo wrote: post #225

Earlier quoted context omitted.

I mean, MtGox stands for "Magic The Gathering Online Exchange". They were literally set up to sell trading cards. The whole "being the biggest bank in a new $6bn+ economy" is a pivot. The whole system is crazy. But even by those standards, taking 35 grand and not noticing you didn't give them what they paid for stands out.

Aww, you guys are so cute. You think banks have this stuff under control? Auditors will "find" hundreds of millions of dollars of missing assets on the regs. Many banks are powered by duct tape and loose Excel spreadsheets. That's why things like Basel exist.

Post by mgrunin » Thu, Dec 19, 2013, 10:12 AM UTC

GarrettBeck wrote: post #213

ajju wrote: post #100

Earlier quoted context omitted.

Not sure if this is sarcasm, but $35,000+ is a HUGE sum of money for even the decamillionaires I know.

$35,000 is a huge sum of money. I'm suggesting he sell the 40 or so bitcoin he purchased immediately at market price (~$550), cut his loses and move on. By doing so he would limit the damage and would only lose ~$12,700. Bitcoin will continue to fall and he will continue to lose money. He won't get his money back from CoinBase and he is losing money every second he holds his bitcoin. Losing money sucks. It happens to…