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Partial Tesla Model S recall

teslamotors.com

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Re: Partial Tesla Model S recall

#81

Post by kenrikm »

kriro wrote: post #34
cloudwalking wrote: post #5

The Model S does not need to be brought to our service center by the owner. Tesla will pick up the car at a location of the owner’s convenience, provide a Model S loaner if needed, perform the work and bring the car back to the owner a few hours later. Does anybody else offer service like this?

You're most likely to find this service if the company in question is dealing with 1) Innovators/Early Adopters (their goodwill, word of mouth etc. is highly desired as is the feedback you can get) 2) High end stuff that is bought because it is high end (some level of service similar to this is standard for Porsche etc...also a good chance to sell you a new car :P) 3) Equipment that professionals use, it's basically…

Porsche is actually known for NOT being helpful to owners when they screw up. They deny fault for many major recall worthy issues, go visit some Porsche forums and see for yourself.

Re: Partial Tesla Model S recall

#82

Post by jdboyd »

chli wrote: post #50
rdl wrote: post #27

Earlier quoted context omitted.

Canon, if you're a pro photographer. I assume Nikon has a similar support system for professionals. It's pretty amazing. Test/Evaluation loans on $15k lenses for weeks, emergency equipment loaners, dedicated support at major events (Superbowl, etc.). The high end models of "regular" high end car manufacturers also get service like this -- at the Audi dealer I use for dealer service (Stevens Creek), they have 2 dedica…

Strange that you mention the Audi A8L since I saw one for the first time a week ago in Monte Carlo. It's very rare even in Europe. "The Audi A8 L is the first automobile in the world to be available with an integrated WLAN hotspot. A UMTS module provides the connection to the Internet."

Its funny that you say "rare even in Europe", since I wouldn't call the A8L to be rare in the US (at least on the east coast). I see different ages of them all the time.

Re: Partial Tesla Model S recall

#83

Post by encoderer »

chiph wrote: post #62
fragmede wrote: post #10

Earlier quoted context omitted.

High-end luxury car dealerships frequently offer loaner cars, often times nicer than the car that needed servicing, and some of them definitely do pick-ups.

The Mercedes dealer I used to go to would give out Mercedes as loaners to owners of E & S classes. M & C class owners got Hondas from their other dealership. While I was there numerous times for problems with my ML (something broke on average every 8.5 weeks), the dealer always took care of me. And that's the only reason why I'd consider having another Mercedes. Hopefully Tesla is able to maintain their customer good…

That's an awful dealership and you should never buy from there again.

Between my wife and I, we've owned several Mercedes, and I've never gotten a worse loaner than the car I dropped off. Also, an ML costs more than an E350 so that sounds pretty backwards.

Re: Partial Tesla Model S recall

#84

Post by VLM »

njharman wrote: post #77
VLM wrote: post #52

Earlier quoted context omitted.

"I pretty much just bought a single share to say I had one" Depending on your social circle, this gets done with kids a lot, especially with an old fashioned issued paper share instead of electronic. Decades ago Disney used to have quite an elaborate paper stock certificate for this purpose and they obviously used their professional artists and graphics designers. My local electric company in comparison looked little…

> Depending on your social circle, this gets done with kids a lot Ha! At first I thought you meant "done with kids" as some people make'm so they can say they have one.

LOL more like my hippy anti-capitalist protestor friends probably would not find it funny to give their kid a share of GM or BRK.B, or give a share of BP to tree hugger's kids. If I had any friends who were hard core anti-gun, then a share of Ruger for their kid would go over about as well.

Re: Partial Tesla Model S recall

#85

Post by joshhart »

MichaelApproved wrote: post #18
psychotik wrote: post #15

Earlier quoted context omitted.

Unless it's BRK.A ;)

Very few exceptions. Even Google, at $900/share, is not worth the $14 round trip commission. And if your investing in hundreds, you're likely doing it through a bank or some other service will probably costs >= $20/trade. Ouch OP.

I'm not sure they offer it any more (I'm grandfathered in), but Wells Fargo PMA accounts have 100 free trades / year. You do need 50k in total assets with Wells Fargo to get it though.

Still, it's saved me at least 1k over the last 2 years.

Re: Partial Tesla Model S recall

#86

Post by msh »

cloudwalking wrote: post #5

The Model S does not need to be brought to our service center by the owner. Tesla will pick up the car at a location of the owner’s convenience, provide a Model S loaner if needed, perform the work and bring the car back to the owner a few hours later. Does anybody else offer service like this?

Well, the loaner part is not that uncommon I think. I get a loaner if there is anything that needs to be fixed on my not high end Nissan.

But the fact they do it at a place of your convenience seems really good.

Re: Partial Tesla Model S recall

#87

Post by chris_mahan »

cloudwalking wrote: post #5

The Model S does not need to be brought to our service center by the owner. Tesla will pick up the car at a location of the owner’s convenience, provide a Model S loaner if needed, perform the work and bring the car back to the owner a few hours later. Does anybody else offer service like this?

Last summer a friend of my wife's was visiting from Japan. She spent a few days in Vegas, staying at the Bellagio hotel. Then she came to spend a week with us in Los Angeles. We went to eat one night, and she noticed she didn't have her sweater. "Oh, no, I left it at the hotel in Vegas" she said (in Japanese). From the parking lot at the restaurant, I called the hotel, gave my friend's name, room number, and dates of stay, and asked about the sweater, not hoping much. They had it. I asked if they could ship it to LA. They said yes, that it would take 3 days. My wife's friend was leaving for Japan in 3 days. I asked if they could ship to Japan instead, and that I would pay for the cost. They replied: "We'll ship it to Japan. There's no charge."

We were all very, very impressed. That's service!

Re: Partial Tesla Model S recall

#88

Post by toddmorey »

This is a beautifully crafted announcement. Very clear, matter-of-fact, and without that all too common feeling of spin. It certainly helps that they are doing right by their customers in fulfilling this recall, but as someone who has had to deliver bad news myself, I think they nailed the messaging and crafted a case study in how to communicate with customers.

Also, I love that it's attributed to Elon and signed with his first name.

Re: Partial Tesla Model S recall

#89

Post by chiph »

encoderer wrote: post #83
chiph wrote: post #62

Earlier quoted context omitted.

The Mercedes dealer I used to go to would give out Mercedes as loaners to owners of E & S classes. M & C class owners got Hondas from their other dealership. While I was there numerous times for problems with my ML (something broke on average every 8.5 weeks), the dealer always took care of me. And that's the only reason why I'd consider having another Mercedes. Hopefully Tesla is able to maintain their customer good…

That's an awful dealership and you should never buy from there again. Between my wife and I, we've owned several Mercedes, and I've never gotten a worse loaner than the car I dropped off. Also, an ML costs more than an E350 so that sounds pretty backwards.

At the time (1999) the ML was pretty entry-level. You could get a C class with a four-cylinder for less. The E class started a few thousand above the six-cylinder M class. Also, at the time, Mercedes had poor product quality (a friend with a W210 E class went through 5 window regulators in 3 years) so service loaners were in high demand. Not surprising then that some differentiation was done between the customers.

Re: Partial Tesla Model S recall

#90

Post by tlrobinson »

arethuza wrote: post #13
cloudwalking wrote: post #5

The Model S does not need to be brought to our service center by the owner. Tesla will pick up the car at a location of the owner’s convenience, provide a Model S loaner if needed, perform the work and bring the car back to the owner a few hours later. Does anybody else offer service like this?

When I had a high end BMW the dealer did that on a couple of occasions.

Heh, you must not have gone to the BMW dealership in SF then.

The most I've gotten out of them is a one way shuttle, which is only available until about noon each day.

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