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Partial Tesla Model S recall

teslamotors.com

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Re: Partial Tesla Model S recall

#61

Post by codex »

cloudwalking wrote: post #5

The Model S does not need to be brought to our service center by the owner. Tesla will pick up the car at a location of the owner’s convenience, provide a Model S loaner if needed, perform the work and bring the car back to the owner a few hours later. Does anybody else offer service like this?

Other manufacturers have a dealer network. Presumably the official Tesla service center is in California; a bit unreasonable to expect every owner in the world to be able to drive there. Likely they will have a local contractor do the work in various countries and far-flung states.

Re: Partial Tesla Model S recall

#62

Post by chiph »

fragmede wrote: post #10
cloudwalking wrote: post #5

The Model S does not need to be brought to our service center by the owner. Tesla will pick up the car at a location of the owner’s convenience, provide a Model S loaner if needed, perform the work and bring the car back to the owner a few hours later. Does anybody else offer service like this?

High-end luxury car dealerships frequently offer loaner cars, often times nicer than the car that needed servicing, and some of them definitely do pick-ups.

The Mercedes dealer I used to go to would give out Mercedes as loaners to owners of E & S classes. M & C class owners got Hondas from their other dealership. While I was there numerous times for problems with my ML (something broke on average every 8.5 weeks), the dealer always took care of me. And that's the only reason why I'd consider having another Mercedes.

Hopefully Tesla is able to maintain their customer goodwill through this by doing similar.

Re: Partial Tesla Model S recall

#63

Post by lambda »

rdl wrote: post #27
cloudwalking wrote: post #5

The Model S does not need to be brought to our service center by the owner. Tesla will pick up the car at a location of the owner’s convenience, provide a Model S loaner if needed, perform the work and bring the car back to the owner a few hours later. Does anybody else offer service like this?

Canon, if you're a pro photographer. I assume Nikon has a similar support system for professionals. It's pretty amazing. Test/Evaluation loans on $15k lenses for weeks, emergency equipment loaners, dedicated support at major events (Superbowl, etc.). The high end models of "regular" high end car manufacturers also get service like this -- at the Audi dealer I use for dealer service (Stevens Creek), they have 2 dedica…

> Canon, if you're a pro photographer. I assume Nikon has a similar support system for professionals. It's pretty amazing. Test/Evaluation loans on $15k lenses for weeks, emergency equipment loaners, dedicated support at major events (Superbowl, etc.).

Yes, but I believe you may need to be in a special "pro photographers club" that each of these manufacturers offer to get this kind of service. They don't do it for the average consumer.

Re: Partial Tesla Model S recall

#64

Post by driverdan »

davedx wrote: post #49
Barraketh wrote: post #32

Earlier quoted context omitted.

Also slightly OT, but Loyal3 ( http://www.loyal3.com ) provides fee-free stock trading - both entry and exit. Unfortunately they don't carry TSLA on their platform yet.

How do they make money?

From TechCrunch[1]:

Loyal3 works with publicly-traded companies on creating a Customer Stock Ownership Plan or CSOP. In a CSOP, a company pays the brokerage fees on behalf of the investor because it might want to have more of a connection and more loyalty from its shareholders (in contrast to dealing with day traders, high-frequency trading algorithms or other types of activist shareholders). A customer that loves the company’s product might be more inclined to stick around during a difficult patch, for example.

[1]: http://techcrunch.com/2012/09/12/loyal3/

Re: Partial Tesla Model S recall

#65

Post by VLM »

VLM wrote: post #52
JackWebbHeller wrote: post #19

Earlier quoted context omitted.

(Assuming this was meant as a reply to my comment) - I do understand that, I pretty much just bought a single share to say I had one, and see how it would perform, more as an experiment and out of curiosity than an actual business interest.

"I pretty much just bought a single share to say I had one" Depending on your social circle, this gets done with kids a lot, especially with an old fashioned issued paper share instead of electronic. Decades ago Disney used to have quite an elaborate paper stock certificate for this purpose and they obviously used their professional artists and graphics designers. My local electric company in comparison looked little…

Ah I see via some google that there are now trading companies set up for this, simply give them some money via CC and you get the cert in the mail already mounted in a frame maybe with an engraved plaque. This takes some of the "fun" out of it.

http://www.giveashare.com/stockcertificates.shtml

Keeping it on topic, you'll be out about $200 for a nicely framed paper share from Tesla Motors, at least from these guys.

Back in the old days, or at least in the 70s, this was a much more complicated manual process where you'd have to call your broker and pay a ridiculous commission and usually a relatively modest (compared to recently...) delivery fee, and then frame it yourself, and possibly engrave a plaque yourself, etc.

Also looks like paper shares are going completely away, which is really too bad, as they were a kinda cool gift idea. From a purely PR perspective you'd think the marketing dept would keep it on life support, at least at some companies, even if it moves out of the finance dept. Perhaps an attractive one page sign declaring you're a shareholder, as opposed to formal legal stock certificates. Maybe it'll all be "mozilla open badge system" instead LOL.

The dotcom collector guys are going to be sad that literally no facebook paper share certificates will ever be issued, for example. All electronic now via the DRS. I was in financial services industry about 20 years ago and I'm astounded it took this long to eliminate paper... Had to wait for the dinosaurs to die off I guess.

Re: Partial Tesla Model S recall

#66

Post by potatolicious »

lambda wrote: post #63
rdl wrote: post #27

Earlier quoted context omitted.

Canon, if you're a pro photographer. I assume Nikon has a similar support system for professionals. It's pretty amazing. Test/Evaluation loans on $15k lenses for weeks, emergency equipment loaners, dedicated support at major events (Superbowl, etc.). The high end models of "regular" high end car manufacturers also get service like this -- at the Audi dealer I use for dealer service (Stevens Creek), they have 2 dedica…

> Canon, if you're a pro photographer. I assume Nikon has a similar support system for professionals. It's pretty amazing. Test/Evaluation loans on $15k lenses for weeks, emergency equipment loaners, dedicated support at major events (Superbowl, etc.). Yes, but I believe you may need to be in a special "pro photographers club" that each of these manufacturers offer to get this kind of service. They don't do it for th…

Indeed:

http://www.cps.usa.canon.com/about_cps/about.shtml

Summary: you only get loaners and and such once you've purchased "20 CPS points" worth of stuff, which seems to roughly amount to $12-15K worth of gear.

Re: Partial Tesla Model S recall

#67

Post by MarkMc »

It's not a big deal, unless there's another recall in quick succession. One vehicle recall may be regarded as a misfortune; two looks like carelessness. (With apologies to Oscar Wilde)

Re: Partial Tesla Model S recall

#68

Post by reaganing »

cloudwalking wrote: post #5

The Model S does not need to be brought to our service center by the owner. Tesla will pick up the car at a location of the owner’s convenience, provide a Model S loaner if needed, perform the work and bring the car back to the owner a few hours later. Does anybody else offer service like this?

Jaguar does (or did when my parents had one). I think other luxury car dealers typically do as well.

Re: Partial Tesla Model S recall

#69

Post by scragg »

cloudwalking wrote: post #5

The Model S does not need to be brought to our service center by the owner. Tesla will pick up the car at a location of the owner’s convenience, provide a Model S loaner if needed, perform the work and bring the car back to the owner a few hours later. Does anybody else offer service like this?

Unfortunately they currently have 2 loaners, a p85 and 60, in the entire DFW metroplex. I took mine in for service and they gave me a Yaris from enterprise because the loaners were being used. I'm just glad I got something for free, although a p85 would of been fun. :)

Re: Partial Tesla Model S recall

#70

Post by snowwrestler »

protomyth wrote: post #58
VLM wrote: post #52

Earlier quoted context omitted.

"I pretty much just bought a single share to say I had one" Depending on your social circle, this gets done with kids a lot, especially with an old fashioned issued paper share instead of electronic. Decades ago Disney used to have quite an elaborate paper stock certificate for this purpose and they obviously used their professional artists and graphics designers. My local electric company in comparison looked little…

A lot of Green Bay Packer fans have shares of the team (they had another stock purchase some years back). It makes for a nice thing to have framed during football season.

At least with Packer shares you know in advance it's not a good financial decision, because they don't appreciate or return dividends. It's basically just a certificate of fandom.

(I still almost bought one though.)

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