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Sendgrid is down

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61–70 of 107 posts

Re: Sendgrid is down

#61
post #7

Even though I'm a SG customer, I can't help but feel a little schadenfreude. edit: when I made this comment I thought this was a random service failure that would last couple of minutes. More than 1 hour later, I don't think it's that funny anymore as I'm being affected as well.

Schadenfreude is, however, not an RFC compliant message delivery protocol.

Re: Sendgrid is down

#62
post #51
post #43

Earlier quoted context omitted.

OK, is there any actual evidence that this is a DDOS of SendGrid? Because their status page indicates nothing of the sort, and all I'm seeing is HN jumping to conclusions.

Adria's blog was already under a DDOS, so it's not a huge stretch to think this is too.

That is hardly any proof?!

Re: Sendgrid is down

#63

I'm sad to see that HN is being used as a platform for this sort of demagogy, and sad that stories about this tawdry little tale are indiscriminately voted up above other stories which are far more interesting. DDOS of a mailing service that lots of websites rely on because a completely unrelated company decided to fire someone is not an occasion for lol and schadenfreude as some posters here would have it. As a meth…

Now you can argue as much as you want - but the (sad) truth is that mob mentality exists and we will have to deal with it for at least the next few centuries. This should be a lesson for companies that hire highly confrontational people as their official community representatives. Yes, in a perfect world there shouldn't be DDOS' and other attacks because of a tweet about an immature joke but it's not a perfect world…

If she was confrontational she would have confronted them. Replace 'confrontational' with 'passive aggressive' I totally agree.

Re: Sendgrid is down

#64
post #40

Earlier quoted context omitted.

There's not much negativity toward them just a bit of criticism on how they're handling this outage. As I mentioned in another comment of mine on that thread - they should have reached out to customers and let them know there's an outage (especially if this is an outage that is > 10 minutes). P.S: I still think Sendgrid are awesome and fortunately they'll listen to what we have to say and next outage will be handled…

A female Sendgrid employee overheard a joke mentioning a dongle looking like a phallus, took a picture of the guy, posted it to Twitter, and he got fired from his job without anyone hearing his side of the story. His apologies were ignored. Now the mob is mad at Sendgrid.

and by mob we mean possibly one person acting like a dongle and knocking out a website.

Re: Sendgrid is down

#65
post #54
post #13

Earlier quoted context omitted.

Aaand the PR slide for SendGrid continues. Perfectly valid point though.

This is a “PR slide” in the same sense that torching someone's store is PR.

"I shouldn't be notified by someone who know we're using Sendgrid and happen to read HN."

Was what I was replying to, not insinuating the fact that SendGrid's website going down is a "PR Slide"

Re: Sendgrid is down

#67

Earlier quoted context omitted.

We do have SPF entries set up for another provider, the main problem is that some services may need to warm up an IP prior sending lot of emails through a backup provider. What it means is that basically you should be using 2 providers at the same time and send 50%/50% on each provider in order to keep your IP warms. While I think big services should account for such scenario, I think 95% of Sendgrid customers are us…

What do you mean by "to warm up an IP"?

If an IP address does not have a history of sending [large amounts of] email it is considered "cold". If that IP address then suddenly begins sending huge numbers of emails, many providers will assume the worst (that the email is being used for SPAM) and either block the IP or mark messages coming from it as SPAM. "Warming up" the IP means sending a smaller number of emails (per time period) and slowly increasing the volume so that Email providers can properly "score" the IP as legit and okay in their systems.

Update: For some reason I couldn't reply to your response kstrauser so here is my reply: That works if and when their is trust. First you have trust the buyer isn't going to abuse the system and wreck the IP [reputation] and you have to trust the buyer isn't giving you stolen info. Obviously things one can work through but again, it involves trust. Also the provider has to have warmed up IPs to give out. Which, having warmed up IPs would actually be a great valued add upsell for those that need them!

Update 2: Thank you FfejL and symfoniq for explaining it better.

Re: Sendgrid is down

#68
post #7

Even though I'm a SG customer, I can't help but feel a little schadenfreude. edit: when I made this comment I thought this was a random service failure that would last couple of minutes. More than 1 hour later, I don't think it's that funny anymore as I'm being affected as well.

Really? All it says to me is that people in the tech field are so against a woman standing up for herself that they're actually willing to bring down the company she works for. It's disgusting. Will you also feel schadenfreude when they hack her bank account?

> people in the tech field are so against a woman

This is not because she's a woman. Even if a man had done such a "stupid" thing (according to DDOS-ers), the result would have been the same.

Re: Sendgrid is down

#69
post #59
post #51

Earlier quoted context omitted.

Adria's blog was already under a DDOS, so it's not a huge stretch to think this is too.

It is a huge stretch- at least partly because there is no third party verification that Adria's blog is actually victim to a DDOS attack, as far as I know. I'm not accusing her of lying, just that "a huge, huge number of people reading your blog post" can look a lot like a DDOS attack if you're running an unoptimised version of Wordpress, or similar.

It's uncharitable of you to assume she can't tell the difference between a botnet and a spike in traffic. The "third-party verification" is that her site came back online after implementing CloudFlare's DDoS mitigation.
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