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Sendgrid is down

support.sendgrid.com

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Re: Sendgrid is down

#21

Post by Hopka »

canttestthis wrote: post #9
whaevr wrote: post #4

It seems that Adria's personal blog is having similar problems.. http://butyoureagirl.com/

Yes she mentioned that her website was getting DDOSed and that she was going to put it behind Cloudflare. I'm not sure its a DDOS though, it could just be the amount of traffic she's getting from HN/Reddit/Twitter/etc. https://news.ycombinator.com/item?id=5400134 EDIT: It seems that her personal website (adriarichards.com) is down too.

How is putting it behind Cloudflare going to help now that the (alleged) DDoSers have the IP address of the actual server?

Re: Sendgrid is down

#22

Post by spindritf »

efa wrote: post #20
slig wrote: post #7

Even though I'm a SG customer, I can't help but feel a little schadenfreude. edit: when I made this comment I thought this was a random service failure that would last couple of minutes. More than 1 hour later, I don't think it's that funny anymore as I'm being affected as well.

SG customer as well. What's all the negativity towards them? Is there something I should know about them? I wasn't aware of any incidents.

https://news.ycombinator.com/item?id=5410515

Re: Sendgrid is down

#23

Post by jneal »

markeganfuller wrote: post #17
jneal wrote: post #15

As a SendGrid customer, I'm certainly glad I visit HN frequently and was able to find out about this. I'm surprised we weren't notified by them directly, though.

We've never been directly notified by them despite their SMTP breaking a number of times.

I'll just start following them on Twitter then. I've recently started working somewhere new where we use SendGrid, and this is the first outage I've been aware of.

Re: Sendgrid is down

#24

Post by [deleted] »

efa wrote: post #20
slig wrote: post #7

Even though I'm a SG customer, I can't help but feel a little schadenfreude. edit: when I made this comment I thought this was a random service failure that would last couple of minutes. More than 1 hour later, I don't think it's that funny anymore as I'm being affected as well.

SG customer as well. What's all the negativity towards them? Is there something I should know about them? I wasn't aware of any incidents.

[deleted]

Re: Sendgrid is down

#25

Post by [deleted] »

efa wrote: post #20
slig wrote: post #7

Even though I'm a SG customer, I can't help but feel a little schadenfreude. edit: when I made this comment I thought this was a random service failure that would last couple of minutes. More than 1 hour later, I don't think it's that funny anymore as I'm being affected as well.

SG customer as well. What's all the negativity towards them? Is there something I should know about them? I wasn't aware of any incidents.

[deleted]

Re: Sendgrid is down

#26

Post by jlebrech »

adambenayoun wrote: post #8

Sendgrid customer here. Since many services rely on SMTP providers like Sendgrid, they should have a way to notify customers when their server go down and transactional notifications may be disrupted. I shouldn't be notified by someone who know we're using Sendgrid and happen to read HN.

how does one send outage notices if the mail is down?

Re: Sendgrid is down

#27

Post by adambenayoun »

efa wrote: post #20
slig wrote: post #7

Even though I'm a SG customer, I can't help but feel a little schadenfreude. edit: when I made this comment I thought this was a random service failure that would last couple of minutes. More than 1 hour later, I don't think it's that funny anymore as I'm being affected as well.

SG customer as well. What's all the negativity towards them? Is there something I should know about them? I wasn't aware of any incidents.

There's not much negativity toward them just a bit of criticism on how they're handling this outage. As I mentioned in another comment of mine on that thread - they should have reached out to customers and let them know there's an outage (especially if this is an outage that is > 10 minutes).

P.S: I still think Sendgrid are awesome and fortunately they'll listen to what we have to say and next outage will be handled differently.

Re: Sendgrid is down

#28

Post by grey-area »

I'm sad to see that HN is being used as a platform for this sort of demagogy, and sad that stories about this tawdry little tale are indiscriminately voted up above other stories which are far more interesting.

DDOS of a mailing service that lots of websites rely on because a completely unrelated company decided to fire someone is not an occasion for lol and schadenfreude as some posters here would have it. As a method of justice it has more in common with a lynch mob than a court of law - this isn't going to get the guy's job back, and it certainly isn't going to teach anyone a lesson, apart from that the internet is fickle, and monumentally stupid. But I very much doubt the people behind this attack are interested in justice or truly care about the man who lost his job, they're just doing it for the lolz and are punishing the internet at large over a silly little dispute at a tech conference.

Congratulations to the mob, I guess; it has shown its power, if not any sense of discrimination or proportionality.

Re: Sendgrid is down

#30

Post by kstrauser »

adambenayoun wrote: post #18
rdl wrote: post #11

Earlier quoted context omitted.

Yeah -- outage notifications to a service's users should go out, rather than just being pulled. Also seems like best practice would be to have SPF/etc. entries in place for multiple ESPs, even if you routinely just use one, and be able to switch, for just this reason.

We do have SPF entries set up for another provider, the main problem is that some services may need to warm up an IP prior sending lot of emails through a backup provider. What it means is that basically you should be using 2 providers at the same time and send 50%/50% on each provider in order to keep your IP warms. While I think big services should account for such scenario, I think 95% of Sendgrid customers are us…

What do you mean by "to warm up an IP"?
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