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LG denies TV spying claims, says tracking and snooping concerns 'not true'

tomshardware.com

221–230 of 513 posts

Re: LG denies TV spying claims, says tracking and snooping concerns 'not true'

#221
It should be noted that Gamers Nexus discovered LG TVs reach out and build a map of every device in the area.

They noted the discovery traffic with Wireshark, and commented on LG boasting about how many connected devices their networks can see.

This remains to be a larger issue than the clear fact LG TVs can easily be used as remote spy devices, even when offline, by wirelessly remote connected agents.

Re: LG denies TV spying claims, says tracking and snooping concerns 'not true'

#222
A quixotic legal dream: All consumer data-surveillance must take the form of an opt-in monthly payment plan, which either side can cancel.

So the TV gets advertised as "$$$, but basically $$ if you sign up to be surveilled and get a $/month check back." If the company sets $/month too low--or is too creepy about what they collect--people just won't opt-in.

But what happens if they promise big pay-backs but routinely cancel from their side? That's a problem, but at least it's a kind the market [0] can handle when it comes to reputation and bad reviews.

[0] "Markets are good, use them." -- "OK, fine, you must price this on a market." -- "NOT LIKE THAT!"

Re: LG denies TV spying claims, says tracking and snooping concerns 'not true'

#223
post #214

Earlier quoted context omitted.

It's how things were always done. The content from broadcasters has/had audio watermarks...frequencies which humans can't hear.

As far as I know, watermarks never took off because the technical complexity and lack of standardization. Nielsen researched and developed ACR technology but it never required watermarks. When Nielsen first started collecting data (1950s), they handed out diaries to a group of around 5 000 selected households. Nielsen would then collect these diaries and extrapolate viewing patterns across the entire population. Afte…

Broadcasters: the cutting edge of streaming information is ours! Now let's make it so everyone unknowingly broadcasts as much info back to us as possible!

Poor Farnsworth. He just wanted edutainment, man.

Re: LG denies TV spying claims, says tracking and snooping concerns 'not true'

#224
post #144

Earlier quoted context omitted.

> So they are claiming that ACR is done entirely through audio processing, and no visual data from the screen itself is used? That...doesn't seem plausible. It apparently is. Do you know the Nielsen Ratings? That's exactly how they know what people are watching these days. I've been contacted by them to be one of their subjects. They ship you a device that listens and recognizes based on content. They look for certai…

The Shazam app on my wife’s iPhone can identify TV shows and movies very quickly, sometimes nearly instantly. Not sure how it does that.

Signals analysis is pretty refined and not THAT compute intense.

Re: LG denies TV spying claims, says tracking and snooping concerns 'not true'

#225
post #187

Earlier quoted context omitted.

> So they are claiming that ACR is done entirely through audio processing, and no visual data from the screen itself is used? That...doesn't seem plausible. It apparently is. Do you know the Nielsen Ratings? That's exactly how they know what people are watching these days. I've been contacted by them to be one of their subjects. They ship you a device that listens and recognizes based on content. They look for certai…

Regardless of it being how it always was done, such a finger print can easily be injected into LG's advertising ecosystem to infer everything about your demographic and what your interests and income might be and hit you with more specialized ads. What we watch is not OK to be fed ads, especially if I wasn't using their service to being with and its monitoring the audio from any input to do this. In this way, smart t…

Yes. It’s also horrible that they have microphones in your home listening to your conversations. LG knowing what I’m watching is awful, but it seems even worse for LG to listen in to the conversation I have with my loved ones about it after. I don’t want to be under surveillance in my own home.

Re: LG denies TV spying claims, says tracking and snooping concerns 'not true'

#227
post #176

Earlier quoted context omitted.

Sure, to use the TV you need to go past the EULA screen. And that's where the problem is. TVs should be TVs. Phones should be phones. Cars should be cars. If the manufacturers can't help themselves adding other stuff that is for their own benefit and not the product owner's and some of it so bad that it needs legal weasel words to CTA and competition in the market is insufficient to kill these practices off then it's…

On LG TVs there are about 5 separate agreements you need to accept. You dont need to accept them all to use the tv, but in the initial setup LG puts a handy 'Accept All' button front and center, which agrees to all 5 incrluding the unnecessary ones and turns on the ACR feature. This is the dark pattern most people are pissed about.

You need to accept them to use most any of the apps though which is super sleazy

Re: LG denies TV spying claims, says tracking and snooping concerns 'not true'

#228

"We own the glass" that's what really stood out to me. I can still disconnect my TV from wifi. But what scares me is when every device comes with their own esim and cellular radio.

Same here, I registered the domain [0] moments after watching the GN video. It's serving an oled-safe screensaver with some, uh, relevant content. [0] https://weowntheglass.com

Genius move. Very relevant and thoughtful content.

Re: LG denies TV spying claims, says tracking and snooping concerns 'not true'

#229
post #121

> "LG TVs process voice data only when the voice button on the remote control is pressed and held, or when a wake word such as 'Hi LG' is recognized after the user has activated the Far-Field voice recognition feature." > LG went on to say that beyond the aforementioned instances, "the TVs do not collect or record ambient conversations." LG is contradicting themselves here. In order to detect a wake word then they mu…

I don't know how LG is doing it, but I suspect that they are taking the same approach for wakewords as Alexa does/did. When I worked for Alexa, it was public knowledge that we used relatively inexpensive and low power chips dedicated to wakeword detection, and those would wake up the main chips if they believed that they heard the wakeword. To my understanding, we did this because doing cloud-based wakeword detection…

>voice recordings and data were treated as essentially radioactive waste, deleted as soon as legally possible

Is this what is done with the "Audio was not intended for this device" entries in the Review Alexa History section of the Alexa app?

Re: LG denies TV spying claims, says tracking and snooping concerns 'not true'

#230
post #172

Earlier quoted context omitted.

I probably should have said "everything was already enabled"... Opt-in/out was on the mind, and neither seemed like the right wording to convey that the choice was already made for me in the wrong direction.... I was opted in automatically.

It was enabled when you accepted the terms and conditions when you first turned it on, or did a firmware update. LGs statment says this: > ACR is an optional feature that is turned off by default. To enable ACR, a user must accept LG’s Viewing Information Agreement, which describes how ACR works. Which I take to mean that when you agree to the terms, it enables the feature.

Based on the section on gamersnexus, they use dark patterns to get you to agree. They show a bunch of user agreements to you all at once and auto select the “accept all” button to get your tv working. They hide the optional agreements for spying amongst all the other ones you need to agree to to make the tv work. Most people probably don’t realise you can turn off the checkbox which gives permission to have your tv spy on you.
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