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New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

shreveporttimes.com

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Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#81

Post by wraptile »

dgellow wrote: post #79
wraptile wrote: post #74

Earlier quoted context omitted.

This is not necessarily true if you spend more than 2 seconds thinking about it. If I'm raking leaves all day I eventually reach diminishing returns. My arms might even start to get tired and actually make me lose skill. Now I got a leaf raking robot which is not perfect but does 50% of the job and gives me free time to recover my hands and research new leaf raking techniques, maybe even invest into a leaf blower. Di…

You don’t need to go to irrelevant analogies such as removing leaves. Humans develop expertise by overcoming their struggles. When you delegate thinking and engaging with source material to a software you’re skipping the actual thing that makes us improve intellectually speaking. Have you never had to learn a new language or a music instrument? AI can just translate a text into your native language, or tell you how t…

You're missing my point entirely. To counter you music example - grinding the same chord over and over does not make you a better musician more than watching youtube videos of other people playing. Skill growth is not as simple as it is in video games - you need variety and rest to actually grow your skill rather than mindless task repetition. This is where AI tools, when used correctly, can result to great growth.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#82

Post by randyrand »

structuredPizza wrote: post #8

Honest question: what type of insurance covers a catastrophic failure when "AI" is implemented like this?

There are very strict rules for when the government allows you to sue it. If it's never been tried before it's usually because it's not allowed.

That said, wrongful death / negligence is typically suable and many policies already cover that.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#83

Post by wraptile »

computably wrote: post #80
wraptile wrote: post #74

Earlier quoted context omitted.

This is not necessarily true if you spend more than 2 seconds thinking about it. If I'm raking leaves all day I eventually reach diminishing returns. My arms might even start to get tired and actually make me lose skill. Now I got a leaf raking robot which is not perfect but does 50% of the job and gives me free time to recover my hands and research new leaf raking techniques, maybe even invest into a leaf blower. Di…

> Did I not become better at raking leaves? Only in a sense which is obviously not at all what's being discussed. If you hire a personal chef, have you gotten better at cooking? What about a nanny, have you gotten better at raising your children? Of course automating some cognitive processes can free your time for other, more fulfilling aspects. But there's certainly no guarantee that that's the case. > People are no…

> If you hire a personal chef, have you gotten better at cooking

Likely yes, as you learn cooking now only by repeatedly cutting carrots the same way you always did but expanding your horizons to new cooking techniques and socializing in the niche will yield much bigger growth.

This Bruce Lee level misconception of "practice the same kick for a thousand times" is extremely outdated perspective on how people actually progress effectively.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#84

Post by sjsdaiuasgdia »

wraptile wrote: post #75
dwroberts wrote: post #73

> This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it's no, then the callers are transferred to a human. You don’t need ‘AI’ for this really - all it needs is a prerecorded message asking that question an…

> all it needs is a prerecorded message asking that question and if the caller presses a button it continues. This actually seems better with very little overhead. I'd very much prefer hearing a human recording than AI bot.

Working at a call center in the 90s with a phone system from the 70s, it was pretty easy even then to quickly record a custom message and dump people to that before they go in the queue.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#85

Post by wraptile »

dgellow wrote: post #77
wraptile wrote: post #71

Earlier quoted context omitted.

[flagged]

Could we stop with the Luddite label? It’s such a lazy, vague way to gesture that you find some people dumb instead of using a more descriptive term to communicate who you’re referring to. Virtually nobody who would define as AI skeptic or anti-AI identifies as a Luddite

[flagged]

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#86

Post by dgellow »

wraptile wrote: post #81
dgellow wrote: post #79

Earlier quoted context omitted.

You don’t need to go to irrelevant analogies such as removing leaves. Humans develop expertise by overcoming their struggles. When you delegate thinking and engaging with source material to a software you’re skipping the actual thing that makes us improve intellectually speaking. Have you never had to learn a new language or a music instrument? AI can just translate a text into your native language, or tell you how t…

You're missing my point entirely. To counter you music example - grinding the same chord over and over does not make you a better musician more than watching youtube videos of other people playing. Skill growth is not as simple as it is in video games - you need variety and rest to actually grow your skill rather than mindless task repetition. This is where AI tools, when used correctly, can result to great growth.

You need both, the task repetition and the resting. Even better if the task repetition isn’t mindless, I don’t know why you added that qualifier.

And actually, grinding the exact same chord over and over can improve your music. You won’t become a grandiose composer, and even unlikely to become a descent musician from that alone, but you will definitely evolve from a messy play to something more comfortable over time. And likely get ideas and motivation for what to do next.

I really don’t think AI tools are good to use as a non expert, they nudge you away from meaningful engagement

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#87

Post by dzhiurgis »

bogzz wrote: post #33
enkonta wrote: post #17

Earlier quoted context omitted.

Why? It might actually be better. You might get higher throughput to actual first responders and a better ability to triage incidents. There are numerous examples of dispatchers being dismissive or ignoring people in emergency situations…this wouldn’t happen with an automated system

Instead there would be misinterpretations, misrouting, and deaths of despair when a model misjudges a situation. And it sounds like the model would be the first line of defense before routing, which is the WORST possible implementation of generative AI in a system like this. Ideally, models could be used here to provide additional information to a human operator (advanced transcription/translation for cases where cal…

I just can't believe there can be people on HN can be so stupid to not understand this. Are you part of some anti-AI astroturfing botnet?

Let's start with fact with humans who are so poor at this job already. Even doctors routinely use chatpgt to summarize your cases. Plenty of cases where conditions misdiagnosed for years are solved by an llm.

But more importantly its what this is system is going to solve is when there is 1 dispatcher who is busy solving someone's pimples and their life story how it was fashion to wear onion on their belt at the time. Meanwhile there is someone in queue with actual emergency. Instead they can be processed, prioritized, etc.

This is not about removing people from loop, but instead helping when there is literally no people available in peak times.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#88

Post by dzhiurgis »

awongh wrote: post #16

I don't agree with the luddite-esque AI views like using ChatGPT makes you dumber and it thinks for you , but- this is a real case of why people are angry and why they should be concerned about deployment of AI. The article says it's basically to handle high call volumes maybe during some kind of widespread incident. But in those cases why would AI even be needed- if calls are flooding in for something and people nee…

> This smells like a bandaid over an underfunded system, and a way to sneak in further cost-cutting in the future where the real calls will be actually answered by AI.

I don't get why are people so against cost cutting and use of AI in government services?

So much of my tax money is already wasted on bullshit. If you are in Europe - it's majority of your work, being set on fire by bureaucrats.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#89

Post by embedding-shape »

I don't know how I'd react if I called 112/911 in an emergency and it was obviously a AI generated voice picking up. Add in the potential for misunderstandings during a situation like this, and my head might just explode on the spot if any misunderstanding happened.

But reading about how it's supposed to work:

> This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it's no, then the callers are transferred to a human.

Couldn't a human resolve such thing themselves in about 3 seconds? "911, Hello, do you have an emergency?", "No I was wondering abo...", "Ok, redirecting your call now ", why do they have to add a slow and infallible AI model here?

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#90

Post by jazzyjackson »

wraptile wrote: post #85
dgellow wrote: post #77

Earlier quoted context omitted.

Could we stop with the Luddite label? It’s such a lazy, vague way to gesture that you find some people dumb instead of using a more descriptive term to communicate who you’re referring to. Virtually nobody who would define as AI skeptic or anti-AI identifies as a Luddite

[flagged]

Then you want Lemming, not Luddite. But even then those animals were tossed off a cliff, not blindly following.
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