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New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

shreveporttimes.com

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Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#14

Post by bogzz »

zuzululu wrote: post #10
kstrauser wrote: post #9

Earlier quoted context omitted.

Go ahead and say “black people” if that’s what you mean. No, this absolutely does not make sense, anywhere, for any “demographic”, and you should be ashamed for even saying that.

I'm not familiar with the racial demographics but I do know New Orleans is one of the poorest, so not sure what you are trying to say here. If anything you can just look up federal statistics to answer your own questions. why subject human operators to so much stress when it can be better handled by AI ? isn't that the humane thing to do ?

[flagged]

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#15

Post by unsignedint »

I believe some places here in Washington are already using this type of solution. As someone with a relatively strong accent, to the point that it often confuses those cheap automated voice systems, I have mixed feelings about it.

On one hand, my accented English could be misunderstood. On the other hand, some of the more advanced systems might actually be able to recognize that I’m speaking Japanese right away, whereas a human operator may first have to figure out what language I’m speaking.

Considering that if I’m calling 911, I’m probably going to be panicked or at least dealing with something urgent, that could be one area where I see a real advantage.

A lot of LLM-based systems seem to be pretty good at detecting and handling many different languages, at least.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#16

Post by awongh »

I don't agree with the luddite-esque AI views like using ChatGPT makes you dumber and it thinks for you, but- this is a real case of why people are angry and why they should be concerned about deployment of AI.

The article says it's basically to handle high call volumes maybe during some kind of widespread incident. But in those cases why would AI even be needed- if calls are flooding in for something and people need to be put on hold why do you need AI to ask them if they are calling about incident x? Just automate a voice for that and ask them that while they're on hold / when the system first picks up.

This smells like a bandaid over an underfunded system, and a way to sneak in further cost-cutting in the future where the real calls will be actually answered by AI.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#17

Post by enkonta »

bogzz wrote: post #3

[flagged]

Why? It might actually be better. You might get higher throughput to actual first responders and a better ability to triage incidents.

There are numerous examples of dispatchers being dismissive or ignoring people in emergency situations…this wouldn’t happen with an automated system

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#20

Post by montroser »

> This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it's no, then the callers are transferred to a human.

This is where it starts. Soon enough we'll have robot EMTs, and then robot police after that. Only for the poors, of course...

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