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New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

shreveporttimes.com

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Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#71

Post by wraptile »

King-Aaron wrote: post #28
awongh wrote: post #16

I don't agree with the luddite-esque AI views like using ChatGPT makes you dumber and it thinks for you , but- this is a real case of why people are angry and why they should be concerned about deployment of AI. The article says it's basically to handle high call volumes maybe during some kind of widespread incident. But in those cases why would AI even be needed- if calls are flooding in for something and people nee…

> I don't agree with the luddite-esque AI views like using ChatGPT makes you dumber and it thinks for you I believe there are studies that indicate this to be true, however.

[flagged]

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#72

Post by palmotea »

awongh wrote: post #38
King-Aaron wrote: post #28

Earlier quoted context omitted.

> I don't agree with the luddite-esque AI views like using ChatGPT makes you dumber and it thinks for you I believe there are studies that indicate this to be true, however.

For the people who believe this, I think it deeply reflects how they think about all knowledge and the kinds of things they would use this technology for- "finding the answers to things without having to think about them"- that's only one way to use it, and the least compelling way, in my opinion.

Struggling with things is important for understanding and thinking about things, and AI gives you a way to bypass that struggle. People will take that bypass, because to resist it takes willpower. It makes it harder to follow the path you need to.

It's sort of like exercise: it used to be required and unavoidable (you had to walk to get anywhere), now it's optional so most people don't do it with anywhere near enough regularity or intensity.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#73

Post by dwroberts »

> This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it's no, then the callers are transferred to a human.

You don’t need ‘AI’ for this really - all it needs is a prerecorded message asking that question and if the caller presses a button it continues. Or if they don’t respond for N seconds it puts them through to an operator. I guess you could use the AI to record that message ahead of time if they really have to, but it doesn’t need to be running in real time responding to people.

We’ve had stuff like this in the UK for years now to do this to prevent accidental dialling (where it will stop to ask “you are calling XYZ service” please confirm, kind of thing)

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#74

Post by wraptile »

refulgentis wrote: post #35
King-Aaron wrote: post #28

Earlier quoted context omitted.

> I don't agree with the luddite-esque AI views like using ChatGPT makes you dumber and it thinks for you I believe there are studies that indicate this to be true, however.

My $0.000002: You dont need a study to know delegating task X can make you worse at task X, nor do you need one to know its vacuously true and avoidable.

This is not necessarily true if you spend more than 2 seconds thinking about it.

If I'm raking leaves all day I eventually reach diminishing returns. My arms might even start to get tired and actually make me lose skill. Now I got a leaf raking robot which is not perfect but does 50% of the job and gives me free time to recover my hands and research new leaf raking techniques, maybe even invest into a leaf blower. Did I not become better at raking leaves?

People are not calculators - all these simplistic takes are frankly insulting to human capability.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#75

Post by wraptile »

dwroberts wrote: post #73

> This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it's no, then the callers are transferred to a human. You don’t need ‘AI’ for this really - all it needs is a prerecorded message asking that question an…

> all it needs is a prerecorded message asking that question and if the caller presses a button it continues.

This actually seems better with very little overhead. I'd very much prefer hearing a human recording than AI bot.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#76

Post by beloch »

awongh wrote: post #16

I don't agree with the luddite-esque AI views like using ChatGPT makes you dumber and it thinks for you , but- this is a real case of why people are angry and why they should be concerned about deployment of AI. The article says it's basically to handle high call volumes maybe during some kind of widespread incident. But in those cases why would AI even be needed- if calls are flooding in for something and people nee…

Knowing the way in which bureaucracies work, I suspect there is zero (or likely negative) money available for new humans or old-school systems, but heaps available for anything with AI in the title. A manager who increases human staff will be blamed for causing bloat, but any manager who manages to replace humans with AI is an efficiency guru and promising future leader (even if the AI sucks and winds up costing more than what it replaces).

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#77

Post by dgellow »

wraptile wrote: post #71
King-Aaron wrote: post #28

Earlier quoted context omitted.

> I don't agree with the luddite-esque AI views like using ChatGPT makes you dumber and it thinks for you I believe there are studies that indicate this to be true, however.

[flagged]

Could we stop with the Luddite label? It’s such a lazy, vague way to gesture that you find some people dumb instead of using a more descriptive term to communicate who you’re referring to. Virtually nobody who would define as AI skeptic or anti-AI identifies as a Luddite

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#78

Post by dgellow »

bulbar wrote: post #66
refulgentis wrote: post #35

Earlier quoted context omitted.

My $0.000002: You dont need a study to know delegating task X can make you worse at task X, nor do you need one to know its vacuously true and avoidable.

The world is more complex, though: maybe people delegate thinking in some areas to be able to have more resources to think about other areas that are more relevant to them?

Maybe, sure, in the sense that it’s possible. Is it plausible though?

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#79

Post by dgellow »

wraptile wrote: post #74
refulgentis wrote: post #35

Earlier quoted context omitted.

My $0.000002: You dont need a study to know delegating task X can make you worse at task X, nor do you need one to know its vacuously true and avoidable.

This is not necessarily true if you spend more than 2 seconds thinking about it. If I'm raking leaves all day I eventually reach diminishing returns. My arms might even start to get tired and actually make me lose skill. Now I got a leaf raking robot which is not perfect but does 50% of the job and gives me free time to recover my hands and research new leaf raking techniques, maybe even invest into a leaf blower. Di…

You don’t need to go to irrelevant analogies such as removing leaves. Humans develop expertise by overcoming their struggles. When you delegate thinking and engaging with source material to a software you’re skipping the actual thing that makes us improve intellectually speaking.

Have you never had to learn a new language or a music instrument? AI can just translate a text into your native language, or tell you how the sentence should be built, but you have to actually actively engage with the low level process of trying to do yourself all the little boring things, a lot, for a long time, to develop the intuition and expertise

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#80

Post by computably »

wraptile wrote: post #74
refulgentis wrote: post #35

Earlier quoted context omitted.

My $0.000002: You dont need a study to know delegating task X can make you worse at task X, nor do you need one to know its vacuously true and avoidable.

This is not necessarily true if you spend more than 2 seconds thinking about it. If I'm raking leaves all day I eventually reach diminishing returns. My arms might even start to get tired and actually make me lose skill. Now I got a leaf raking robot which is not perfect but does 50% of the job and gives me free time to recover my hands and research new leaf raking techniques, maybe even invest into a leaf blower. Di…

> Did I not become better at raking leaves?

Only in a sense which is obviously not at all what's being discussed. If you hire a personal chef, have you gotten better at cooking? What about a nanny, have you gotten better at raising your children?

Of course automating some cognitive processes can free your time for other, more fulfilling aspects. But there's certainly no guarantee that that's the case.

> People are not calculators - all these simplistic takes are frankly insulting to human capability.

Funny example. Which do you think is more common, people who are innumerate because they believe using a calculator is sufficient, or people who are highly numerate and believe learning arithmetic was a waste of time?

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