[dead]
New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software
51–60 of 133 posts
Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software
#52I genuinely think this is a good idea if implemented well and there is a human backup. I’ve had 911 not answer before. I’ve called for things that I wasn’t 100% sure are valid.
As long as implemented well.
Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software
#53I don't agree with the luddite-esque AI views like using ChatGPT makes you dumber and it thinks for you , but- this is a real case of why people are angry and why they should be concerned about deployment of AI. The article says it's basically to handle high call volumes maybe during some kind of widespread incident. But in those cases why would AI even be needed- if calls are flooding in for something and people nee…
Having someone answer and provide updates or screen for new information is valuable. For instance someone calling can know exactly where the shooter is. Or it could be something related. Information is valuable. What's the alternative? Not have someone pick up the phones? No matter how much you over staff there will be times where peak volume will be more than you can support
Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software
#54Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software
#55I don't agree with the luddite-esque AI views like using ChatGPT makes you dumber and it thinks for you , but- this is a real case of why people are angry and why they should be concerned about deployment of AI. The article says it's basically to handle high call volumes maybe during some kind of widespread incident. But in those cases why would AI even be needed- if calls are flooding in for something and people nee…
> This smells like a bandaid over an underfunded system, and a way to sneak in further cost-cutting in the future where the real calls will be actually answered by AI. I think there’s also an aspect of accountability-washing: when regular 911 makes mistakes, managers and politicians get hauled into the spotlight to explain the failure (my city has that now due to the outgoing mayor’s decision to put an unqualified cr…
The other thing with the AI debate is that it's nothing new- these kinds of failures are the same kind that have been going on for a long time, for the exact same reasons.
Any time a local government fails people these same kinds of incentive misalignments are at the real heart of it.
The fact that it has the word AI in it just gives it that cool cyberpunk dystopian sheen, where you call 911 and the AI says something about mechahitler instead of trying to help you.
Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software
#56Earlier quoted context omitted.
> I don't agree with the luddite-esque AI views like using ChatGPT makes you dumber and it thinks for you I believe there are studies that indicate this to be true, however.
My $0.000002: You dont need a study to know delegating task X can make you worse at task X, nor do you need one to know its vacuously true and avoidable.
Pretty much. I don't know the vast majority of phone numbers of family and friends because my phone remembers it for me.
When you delegate demands, you reallocate your resources.
Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software
#57I don't agree with the luddite-esque AI views like using ChatGPT makes you dumber and it thinks for you , but- this is a real case of why people are angry and why they should be concerned about deployment of AI. The article says it's basically to handle high call volumes maybe during some kind of widespread incident. But in those cases why would AI even be needed- if calls are flooding in for something and people nee…
> I don't agree with the luddite-esque AI views like using ChatGPT makes you dumber and it thinks for you I believe there are studies that indicate this to be true, however.
Can't be dumber if you're already dumbmaxxed.
Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software
#58How does it handle a child calling and not knowing how to respond to the AI question(s)?
Using it for 311 versus 911 is a distinct difference.
Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software
#59Actual title: New Orleans gives up on 911. 'It's just not that important.'
Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software
#60Earlier quoted context omitted.
911 calls are recorded. We see it all the time in various cases. Those tapes are transcribed. We see it all the time in news clips. Those transcriptions are also more easily searched. Why is this any better?
You know it's the news orgs that transcribe the calls, right?
Of course. Not really sure what you think is a gotcha here though