There's a sort of popular epithet for the NOPD in New Orleans, and I say this with the most respect possible: Not Our Problem, Dude.
New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software
31–40 of 133 posts
Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software
#32People will die because of this. Everyone who signed off on this should be in prison.
Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software
#33[flagged]
Why? It might actually be better. You might get higher throughput to actual first responders and a better ability to triage incidents. There are numerous examples of dispatchers being dismissive or ignoring people in emergency situations…this wouldn’t happen with an automated system
Instead there would be misinterpretations, misrouting, and deaths of despair when a model misjudges a situation. And it sounds like the model would be the first line of defense before routing, which is the WORST possible implementation of generative AI in a system like this.
Ideally, models could be used here to provide additional information to a human operator (advanced transcription/translation for cases where callers are impaired in speaking, do not speak the same language as the operator, or have a bad connection or heavy accents-- for instance).
Instead, the first line of decision-making in potentially the highest possible stakes for certain callers is delegated to a text generator with no mind, adding a delay to the process.
Hats off to the consultancy and the soulless salesperson who nailed this contract.
Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software
#34How long until people die ? Probably people are dying already - fund the system properly, it may just be more obvious when they die now as the AI will have textual logging thats more easy to search.
911 calls are recorded. We see it all the time in various cases. Those tapes are transcribed. We see it all the time in news clips. Those transcriptions are also more easily searched. Why is this any better?
Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software
#35I don't agree with the luddite-esque AI views like using ChatGPT makes you dumber and it thinks for you , but- this is a real case of why people are angry and why they should be concerned about deployment of AI. The article says it's basically to handle high call volumes maybe during some kind of widespread incident. But in those cases why would AI even be needed- if calls are flooding in for something and people nee…
> I don't agree with the luddite-esque AI views like using ChatGPT makes you dumber and it thinks for you I believe there are studies that indicate this to be true, however.
My $0.000002: You dont need a study to know delegating task X can make you worse at task X, nor do you need one to know its vacuously true and avoidable.
Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software
#36[dead]
Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software
#37I don't agree with the luddite-esque AI views like using ChatGPT makes you dumber and it thinks for you , but- this is a real case of why people are angry and why they should be concerned about deployment of AI. The article says it's basically to handle high call volumes maybe during some kind of widespread incident. But in those cases why would AI even be needed- if calls are flooding in for something and people nee…
> Just automate a voice for that and ask them that while they're on hold / when the system first picks up.
Is this criteria satisfied if we swap the titular “AI” with our inoffensive “automating the voice”?
Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software
#38I don't agree with the luddite-esque AI views like using ChatGPT makes you dumber and it thinks for you , but- this is a real case of why people are angry and why they should be concerned about deployment of AI. The article says it's basically to handle high call volumes maybe during some kind of widespread incident. But in those cases why would AI even be needed- if calls are flooding in for something and people nee…
> I don't agree with the luddite-esque AI views like using ChatGPT makes you dumber and it thinks for you I believe there are studies that indicate this to be true, however.
For the people who believe this, I think it deeply reflects how they think about all knowledge and the kinds of things they would use this technology for- "finding the answers to things without having to think about them"- that's only one way to use it, and the least compelling way, in my opinion.
Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software
#39To quote Chuck D: 911 is a joke in this town.