This article reads like rage bait and it's about rage bait. Reading this then taking to the comments to kvetch about your personal suffering is learned helplessness writ large. There are so many beautiful parks. There are so many experiences to be had away from sources of rage & frustration. But you won't find it from a publication that depends on your rage addiction.
What exactly do you think your comment is? Metagriping is not somehow superior. Stop complaining about other people complaining. At least they're complaining about systems and trying to think about how to regulate or change them. You're just complaining about your neighbors.
Why are US consumers so angry? It's not just high prices
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Re: Why are US consumers so angry? It's not just high prices
#82This article reads like rage bait and it's about rage bait. Reading this then taking to the comments to kvetch about your personal suffering is learned helplessness writ large. There are so many beautiful parks. There are so many experiences to be had away from sources of rage & frustration. But you won't find it from a publication that depends on your rage addiction.
There are many beautiful parks and it's wonderful to spend time in them. But at some point you have to return to domesticity, and if you can't live that part of your life without being repeatedly screwed over by greedy corporations that don't even bother to provide a good service for the money you pay them, I think it's understandable people are starting to rage.
And that is because you let it.
There's probably a name for the bias.
Re: Why are US consumers so angry? It's not just high prices
#83This all comes down to humane treatment of your fellow human beings. I grew up in an era where that was a core expectation of our culture. But I see that tenet degrading in various ways - how we broadcast our views on social media (reduced empathy), how we interact in the real world (less patience and understanding), the polarization of our politics (less compromise and thus less effectiveness), and how organizations…
Western civilization has been built on exploitation not not cooperation, it's stil an open question if we can build a cooperative society, my guess is no.
Re: Why are US consumers so angry? It's not just high prices
#84Earlier quoted context omitted.
I bought steak knives last year. The handles all shattered when I ran them through the dish washer.
Please don’t run them through the dish washer. Limited heat tolerance is common even for the really good ones.
Re: Why are US consumers so angry? It's not just high prices
#85I feel a very similar sentiment in Australia. Everything is poorly made and full of anti-features. It breaks prematurely, and software updates make it worse by disabling features, adding things I don't want, or holding functionality I already paid for to ransom as a subscription. Warranties aren't worth the paper they're printed on. Every warranty claim I've made in the past 5 years (a fair few) has been a Kafka-esqu…
The key in Australia is to buy from a physical retailer. They often cannot give you the runaround as under consumer law, they're responsible for the resolution.
In practical terms, if it's an online business with no Australian presence it makes it hard to apply the law. Overseas online companies with an Australian presence, such as Amazon, have been successfully prosecuted [1,2,3]. The ACCC is still working through responsibility for third-party sellers, but it seems to be the case that if it is fulfilled by Amazon then it is responsible.
[1] https://www.accc.gov.au/media-release/amazon-in-court-for-in...
[2] https://www.abc.net.au/news/2026-05-29/accc-sues-amazon-butt...
[3] https://www.accc.gov.au/media-release/accc-issues-takedown-r...
[4] https://www.choice.com.au/shopping/consumer-rights-and-advic...
Re: Why are US consumers so angry? It's not just high prices
#86> [..] the seminal 1976 White House Study that provided a host of provocative and first-ever insights about American customer care and its potential for profit-making. [..] corporate America is not getting the bang for its buck spent on customer complaint handling that is indeed possible. Billions of dollars in potential revenue continue to be lost [..]
The guardian never disappoints framing this whole series around the study of some og consulting business. Who needs conservative media when this is the leftmost mainstream outlet imaginable?
Re: Why are US consumers so angry? It's not just high prices
#87I feel a very similar sentiment in Australia. Everything is poorly made and full of anti-features. It breaks prematurely, and software updates make it worse by disabling features, adding things I don't want, or holding functionality I already paid for to ransom as a subscription. Warranties aren't worth the paper they're printed on. Every warranty claim I've made in the past 5 years (a fair few) has been a Kafka-esqu…
Australia's consumer guarantees cannot be replaced or excluded by warranties and offer huge protections for consumers who know how to exercise their rights. Companies try to apply friction to the process and I suspect that frustrates a lot of people to the point of giving up.
Re: Why are US consumers so angry? It's not just high prices
#88Earlier quoted context omitted.
The key in Australia is to buy from a physical retailer. They often cannot give you the runaround as under consumer law, they're responsible for the resolution.
Online retailers are also responsible under the law, as the laws apply to all retailers. In practical terms, if it's an online business with no Australian presence it makes it hard to apply the law. Overseas online companies with an Australian presence, such as Amazon, have been successfully prosecuted [1,2,3]. The ACCC is still working through responsibility for third-party sellers, but it seems to be the case that…
Re: Why are US consumers so angry? It's not just high prices
#89Earlier quoted context omitted.
> If something that costs $20 and shouldn’t break for 4 years, breaks in 2 weeks, you effectively paid a high price for a $2 product. not true if all the other knives on the market at that price have the same performance, in which case that's just "the price of such a knife." in order to have paid too much there needs to be cheaper options with the same or better performance.
> in order to have paid too much there needs to be cheaper options “Paid too much” from a consumer standpoint doesn’t need to have viable cheaper options. It’s about consumer expectations and results. If eggs in the grocery store cost $20/dozen, and you as a producer are taking a loss at that price because your producer costs arw $2/egg, consumers will still say they are paying too much. Because the expectation is co…
Re: Why are US consumers so angry? It's not just high prices
#90Earlier quoted context omitted.
What do you do when the expensive options are also junk? Relatively few manufacturers actually focus on quality today.
Regardless of price why buy junk?