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Why are US consumers so angry? It's not just high prices

theguardian.com

81–90 of 192 posts

Re: Why are US consumers so angry? It's not just high prices

#81

This article reads like rage bait and it's about rage bait. Reading this then taking to the comments to kvetch about your personal suffering is learned helplessness writ large. There are so many beautiful parks. There are so many experiences to be had away from sources of rage & frustration. But you won't find it from a publication that depends on your rage addiction.

What exactly do you think your comment is? Metagriping is not somehow superior. Stop complaining about other people complaining. At least they're complaining about systems and trying to think about how to regulate or change them. You're just complaining about your neighbors.

Please point to the part where I complained?

Re: Why are US consumers so angry? It's not just high prices

#82
post #36

This article reads like rage bait and it's about rage bait. Reading this then taking to the comments to kvetch about your personal suffering is learned helplessness writ large. There are so many beautiful parks. There are so many experiences to be had away from sources of rage & frustration. But you won't find it from a publication that depends on your rage addiction.

There are many beautiful parks and it's wonderful to spend time in them. But at some point you have to return to domesticity, and if you can't live that part of your life without being repeatedly screwed over by greedy corporations that don't even bother to provide a good service for the money you pay them, I think it's understandable people are starting to rage.

Maybe - but not all the time. You might not notice when you get honest service for an honest price - or when a community service is awesome and free! Because the next time you're triggered it flushes all your happy memories away.

And that is because you let it.

There's probably a name for the bias.

Re: Why are US consumers so angry? It's not just high prices

#83

This all comes down to humane treatment of your fellow human beings. I grew up in an era where that was a core expectation of our culture. But I see that tenet degrading in various ways - how we broadcast our views on social media (reduced empathy), how we interact in the real world (less patience and understanding), the polarization of our politics (less compromise and thus less effectiveness), and how organizations…

You must be very old, for one the murder rate is at the lowest point since 1900. I can agree that US political theater is getting more clownish but there were similar times throughout history (including brawls breaking out in the House over slavery. Slavery by the way was very much not humane treatment. Same for up to the 60s and beyond)

Western civilization has been built on exploitation not not cooperation, it's stil an open question if we can build a cooperative society, my guess is no.

Re: Why are US consumers so angry? It's not just high prices

#84
post #11

Earlier quoted context omitted.

I bought steak knives last year. The handles all shattered when I ran them through the dish washer.

Please don’t run them through the dish washer. Limited heat tolerance is common even for the really good ones.

I wonder if those old school knife cleaners which flung silver sand all over them in some rotary manner have some utility? Bone handled EPNS cutlery was definitely not designed for the modern age. (never seen one in action, seen them in victorian era catalogues and stately home kitchen-museums)

Re: Why are US consumers so angry? It's not just high prices

#85
post #80
post #40

I feel a very similar sentiment in Australia. Everything is poorly made and full of anti-features. It breaks prematurely, and software updates make it worse by disabling features, adding things I don't want, or holding functionality I already paid for to ransom as a subscription. Warranties aren't worth the paper they're printed on. Every warranty claim I've made in the past 5 years (a fair few) has been a Kafka-esqu…

The key in Australia is to buy from a physical retailer. They often cannot give you the runaround as under consumer law, they're responsible for the resolution.

Online retailers are also responsible under the law, as the laws apply to all retailers.

In practical terms, if it's an online business with no Australian presence it makes it hard to apply the law. Overseas online companies with an Australian presence, such as Amazon, have been successfully prosecuted [1,2,3]. The ACCC is still working through responsibility for third-party sellers, but it seems to be the case that if it is fulfilled by Amazon then it is responsible.

[1] https://www.accc.gov.au/media-release/amazon-in-court-for-in...

[2] https://www.abc.net.au/news/2026-05-29/accc-sues-amazon-butt...

[3] https://www.accc.gov.au/media-release/accc-issues-takedown-r...

[4] https://www.choice.com.au/shopping/consumer-rights-and-advic...

Re: Why are US consumers so angry? It's not just high prices

#86
> The History Of The Customer Rage Study

> [..] the seminal 1976 White House Study that provided a host of provocative and first-ever insights about American customer care and its potential for profit-making. [..] corporate America is not getting the bang for its buck spent on customer complaint handling that is indeed possible. Billions of dollars in potential revenue continue to be lost [..]

The guardian never disappoints framing this whole series around the study of some og consulting business. Who needs conservative media when this is the leftmost mainstream outlet imaginable?

Re: Why are US consumers so angry? It's not just high prices

#87
post #40

I feel a very similar sentiment in Australia. Everything is poorly made and full of anti-features. It breaks prematurely, and software updates make it worse by disabling features, adding things I don't want, or holding functionality I already paid for to ransom as a subscription. Warranties aren't worth the paper they're printed on. Every warranty claim I've made in the past 5 years (a fair few) has been a Kafka-esqu…

Australia's consumer guarantees cannot be replaced or excluded by warranties and offer huge protections for consumers who know how to exercise their rights. Companies try to apply friction to the process and I suspect that frustrates a lot of people to the point of giving up.

I used to think Australia's consumer protection legislation and enforcement agencies were the envy of the world, until I tried to actually exercise some of those rights. Companies will do everything they can to be as unhelpful and frustrating as possible while still following the letter of the law. It feels like something out of the Simple Sabotage Field Manual.

Re: Why are US consumers so angry? It's not just high prices

#88
post #85
post #80

Earlier quoted context omitted.

The key in Australia is to buy from a physical retailer. They often cannot give you the runaround as under consumer law, they're responsible for the resolution.

Online retailers are also responsible under the law, as the laws apply to all retailers. In practical terms, if it's an online business with no Australian presence it makes it hard to apply the law. Overseas online companies with an Australian presence, such as Amazon, have been successfully prosecuted [1,2,3]. The ACCC is still working through responsibility for third-party sellers, but it seems to be the case that…

Yep, but it's a lot easier for an online retailer to avoid you and give you more hassle (oh you have to post it back to us etc).

Re: Why are US consumers so angry? It's not just high prices

#89
post #10

Earlier quoted context omitted.

> If something that costs $20 and shouldn’t break for 4 years, breaks in 2 weeks, you effectively paid a high price for a $2 product. not true if all the other knives on the market at that price have the same performance, in which case that's just "the price of such a knife." in order to have paid too much there needs to be cheaper options with the same or better performance.

> in order to have paid too much there needs to be cheaper options “Paid too much” from a consumer standpoint doesn’t need to have viable cheaper options. It’s about consumer expectations and results. If eggs in the grocery store cost $20/dozen, and you as a producer are taking a loss at that price because your producer costs arw $2/egg, consumers will still say they are paying too much. Because the expectation is co…

buyer's remorse is not "paid too much"

Re: Why are US consumers so angry? It's not just high prices

#90
post #28

Earlier quoted context omitted.

What do you do when the expensive options are also junk? Relatively few manufacturers actually focus on quality today.

Regardless of price why buy junk?

I'm genuinely curious how you think we should avoid it? If I had to buy a household appliance tomorrow, or a new car, I cannot think of a single company I'd feel safe purchasing from.
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