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Why are US consumers so angry? It's not just high prices

theguardian.com

41–50 of 192 posts

Re: Why are US consumers so angry? It's not just high prices

#41

None of the comments seem to mention that companies get to just cheat you out of your money and get bailed out when caught by Trump: > That toxic cycle is now being sped up by a Trump administration that is defanging government watchdogs, consumer rights advocates say. > In late 2023, Toyota Motor Credit, the finance arm of the carmaker, was ordered to pay $60m after dealers sold thousands of customers unwanted insur…

This is actually making the case for why agencies like the CFPB are a bad way to go about this. If that was a class action lawsuit instead, the plaintiff's lawyers aren't going to drop the case just because there was a change of administrations.

Re: Why are US consumers so angry? It's not just high prices

#42

> Nearly 80% of Americans had a service or product problem in 2025, and about two-thirds of those felt “rage” about it "Rage" is has been encouraged and reinforced as an appropriate reaction to what is most likely a simple mistake or process breakdown. Another way that social media and algorithmic feeds have pandered to our base emotions. We are becoming a world of tantrum-throwing toddlers.

Yes, I lately feel like the internet is lately mostly acting like a mob, and finger pointing "look, how stupid they are!" is the main content.

Re: Why are US consumers so angry? It's not just high prices

#43
post #30

And let's be clear: the free market will self correct eventually. There is absolutely no need for increased consumer legislation. Consumers can just go to another provider or retailer - and get a slightly different form of scammed. Letting the consumer choose their flavour of scam is the best possible system that can exist. Impeding an organisation's right to scam customers is un-American and one step away from tyran…

Let me supply an /s tag, just in case.

Re: Why are US consumers so angry? It's not just high prices

#44
I think it is a wonderful time to start a business. Owner-run businesses tend to have great customer service. As consumers, we have some choice to give our attention to businesses where the people doing the work are the ones that own the company, if they aren't, then give your money to someone else. Stop supporting businesses that pay their taxes to Ireland.

This isn't a perfect solution and I know there are counter-examples, but I have been much more satisfied supporting small, local or owner-run shops.

Re: Why are US consumers so angry? It's not just high prices

#45
This all comes down to humane treatment of your fellow human beings. I grew up in an era where that was a core expectation of our culture.

But I see that tenet degrading in various ways - how we broadcast our views on social media (reduced empathy), how we interact in the real world (less patience and understanding), the polarization of our politics (less compromise and thus less effectiveness), and how organizations treat their customers (even basics like Terms of Service and Privacy Policies that have trended much more user-hostile over the last decade).

Cooperation is the fundamental basis on which civilization is built. I'm not sure what the start of a dark age looks like, but part of me feels like over the course of my lifetime I may be witnessing us entering one.

I fervently believe it's not too late to correct course, and I'm interested in ways individuals can have an impact. Set a personal example. Push back against dark patterns proposed by your corporate colleagues. Instill a deep sense of responsibility and healthy skepticism in your children. This is just a start, and I'm open to more suggestions.

Re: Why are US consumers so angry? It's not just high prices

#46

The Amazon app is unusable. I don't know what they are doing to it but today it wouldn't let me add more than 4 items. Also the design choices suck; I have always accidentally ordered to the wrong address because Amazon uses a "default address". A good rule of design; assume that the user doesn't think about things that they don't explicitly select. They also just advertise cheap crap and the app is so maximalist it…

Yeah just go to a local store and buy something. Feel some community and support community. It’s the life you’ve been missing and trying to buy with Amazon

I use Amazon for niche products. Unfortunately the US doesn't have many niche stores like Japan does

Re: Why are US consumers so angry? It's not just high prices

#47
post #11

Earlier quoted context omitted.

I bought steak knives last year. The handles all shattered when I ran them through the dish washer.

Please don’t run them through the dish washer. Limited heat tolerance is common even for the really good ones.

My dad has had the same set of steak knives for 25 years at least and has never washed them by hand even once I bet

We stopped making good products at some point

Re: Why are US consumers so angry? It's not just high prices

#48
post #43
post #30

And let's be clear: the free market will self correct eventually. There is absolutely no need for increased consumer legislation. Consumers can just go to another provider or retailer - and get a slightly different form of scammed. Letting the consumer choose their flavour of scam is the best possible system that can exist. Impeding an organisation's right to scam customers is un-American and one step away from tyran…

Let me supply an /s tag, just in case.

The sarcasm is the problem.

In many markets the market is too consolidated and the consumer doesn't actually have an option that isn't a scam, but in those cases the solution shouldn't be to regulate the oligopolies while leaving them in place to buy off the regulators or weasel their way out of the rules with expensive lawyers, it should be to break them into smaller pieces so they actually have to compete with each other.

In other markets there is competition, but in those markets the competition actually works. As soon as you have enough suppliers that at least one of them isn't scamming the customer, who is going to patronize the other ones by choice?

Re: Why are US consumers so angry? It's not just high prices

#49

Everything is a scam now. You can’t exchange money for products or services anymore. We just exchange money for scams.

Why does the US feel this way, while (it seems to me) most other places don't?

I've been traveling a bit lately, and (again, it seems to me) that the US is trapped by "exceptionalism". They are the self-proclaimed best at everything all the time. If that's the starting point, then improvement seems impossible.

I can only conclude that consumers are treated badly in the US simply because they want to be.

I don't mean to be flippant. I mean that it the US people (as a majority) vote against their own interest. A majority looked at a candidate who was an obvious grifter, who ran on a policy of gutting consumer protections, and said "I want that".

A majority looked at a man, obsessed with personal gain and transactional relationships, who constantly rewarded business over consumers and said "I want that."

The entire premise of the MAGA movement is to return to an era of limited company oversight, reduced voter franchise, poorer population. The very heart of it is taking a chainsaw to the state that grew around protecting people from robber barron's.

And this runs deeper than personality. More than half a nation, and all levels of govt, support a party that overtly supports business over consumers. They reduce taxes (for the rich), they bloat the deficit, they erode protections.

Therefore I think it is this way because deep down Americans want it this way. They are easily convinced that "both sides are the same" or "cutting taxes for rich people is good for less-rich people", or that "if you vote our way you'll be a billionaire like me".

Ultimately the US is the best at everything. To claim improvement is possible is, well, frankly Unamerican. To learn from anyone else is to suggest a weakness, when clearly there aren't any.

When in doubt, everyone suggesting that things can be better is obviously a communist. Because that's the only alternative to the status quo.

Re: Why are US consumers so angry? It's not just high prices

#50

Earlier quoted context omitted.

> what is most likely a simple mistake or process breakdown I think this needs justification. My status quo is to believe that most times I have a problem when dealing with these large corporations that they've made any process for getting support or remediating what _should_ be a simple process breakdown is a labyrinth of steps to make it as difficult as possible to reach any sort of remedy to discourage you from ev…

Have you ever worked for a large corporation? Have you seen how bureaucratic everything is? It's the nature of the beast. It's not calculated, and not personal. It's a process scaled to deal with thousands or millions of people. That's why when I have a problem with my internet service, I never call, or use the website, or use the app. I go to the Xfinity retail store and talk to someone. I almost always leave satisf…

> Have you ever worked for a large corporation? Have you seen how bureaucratic everything is? It's the nature of the beast. It's not calculated, and not personal

Yes I have, yes I have, yes it is, it absolutely is calculated, but you're right it's not personal.

It's "just good business"

But it absolutely is calculated. I've been in those rooms when those calculations were made. I've resigned in disgust when my pleas for them to show some humanity were ignored so they could continue turning the screws on their customers

You're absolutely wrong. It's calculated as hell

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