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Why are US consumers so angry? It's not just high prices

theguardian.com

21–30 of 192 posts

Re: Why are US consumers so angry? It's not just high prices

#21

A thousand examples of efficiency and ease has me standing in a broken self checkout buying some fake-ocean scented deodorant I probably done need but was perfectly marketed to make me feel inept without it, in a plastic container that was bigger last year but now costs $9 and the scanner thinks I didn't put it in the bag yet and I’m just so sad to fight or resist after an 9 hour work day that ill end up going home a…

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Re: Why are US consumers so angry? It's not just high prices

#22
post #2

Before reading my guess is the shit quality of products. Edit: 1/2 right, it's also shit service.

I’m only surprised it does not mention the road rage most drivers might only have in their mind but a few let it get the better of themselves and make the news -that’s always been present for most adult Americans daily lives.

Re: Why are US consumers so angry? It's not just high prices

#24
post #10

Earlier quoted context omitted.

In a way, shit quality/service is basically a form of high prices. If something that costs $20 and shouldn’t break for 4 years, breaks in 2 weeks, you effectively paid a high price for a $2 product.

> If something that costs $20 and shouldn’t break for 4 years, breaks in 2 weeks, you effectively paid a high price for a $2 product. not true if all the other knives on the market at that price have the same performance, in which case that's just "the price of such a knife." in order to have paid too much there needs to be cheaper options with the same or better performance.

> in order to have paid too much there needs to be cheaper options

“Paid too much” from a consumer standpoint doesn’t need to have viable cheaper options. It’s about consumer expectations and results. If eggs in the grocery store cost $20/dozen, and you as a producer are taking a loss at that price because your producer costs arw $2/egg, consumers will still say they are paying too much. Because the expectation is coming from a market where a dozen costs $5-8.

Re: Why are US consumers so angry? It's not just high prices

#25

> Nearly 80% of Americans had a service or product problem in 2025, and about two-thirds of those felt “rage” about it "Rage" is has been encouraged and reinforced as an appropriate reaction to what is most likely a simple mistake or process breakdown. Another way that social media and algorithmic feeds have pandered to our base emotions. We are becoming a world of tantrum-throwing toddlers.

> what is most likely a simple mistake or process breakdown I think this needs justification. My status quo is to believe that most times I have a problem when dealing with these large corporations that they've made any process for getting support or remediating what _should_ be a simple process breakdown is a labyrinth of steps to make it as difficult as possible to reach any sort of remedy to discourage you from ev…

Have you ever worked for a large corporation? Have you seen how bureaucratic everything is? It's the nature of the beast. It's not calculated, and not personal. It's a process scaled to deal with thousands or millions of people. That's why when I have a problem with my internet service, I never call, or use the website, or use the app. I go to the Xfinity retail store and talk to someone. I almost always leave satisfied.

Re: Why are US consumers so angry? It's not just high prices

#26

A thousand examples of efficiency and ease has me standing in a broken self checkout buying some fake-ocean scented deodorant I probably done need but was perfectly marketed to make me feel inept without it, in a plastic container that was bigger last year but now costs $9 and the scanner thinks I didn't put it in the bag yet and I’m just so sad to fight or resist after an 9 hour work day that ill end up going home a…

[deleted]

Re: Why are US consumers so angry? It's not just high prices

#27

> Nearly 80% of Americans had a service or product problem in 2025, and about two-thirds of those felt “rage” about it "Rage" is has been encouraged and reinforced as an appropriate reaction to what is most likely a simple mistake or process breakdown. Another way that social media and algorithmic feeds have pandered to our base emotions. We are becoming a world of tantrum-throwing toddlers.

Processes are hollow and some AI isn’t making my life any better. Goods are junk and there are few examples of common physical craftsmanship in the marketplace. MAGA just want a well made jacket but they are on a life line of Walmart wages and goods. I get it. Rage is appropriate yet misguided.

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Re: Why are US consumers so angry? It's not just high prices

#28

Earlier quoted context omitted.

Processes are hollow and some AI isn’t making my life any better. Goods are junk and there are few examples of common physical craftsmanship in the marketplace. MAGA just want a well made jacket but they are on a life line of Walmart wages and goods. I get it. Rage is appropriate yet misguided.

Rage is not approprate in most cases. It gets your blood pressure and adrenaline spiking, but doesn't do anything to fix the problem. It probably makes it worse because it clouds rational thought. Cheap goods have always been junk. Buy less, better stuff. Buy once, cry once.

What do you do when the expensive options are also junk? Relatively few manufacturers actually focus on quality today.

Re: Why are US consumers so angry? It's not just high prices

#29
The Amazon app is unusable. I don't know what they are doing to it but today it wouldn't let me add more than 4 items.

Also the design choices suck; I have always accidentally ordered to the wrong address because Amazon uses a "default address". A good rule of design; assume that the user doesn't think about things that they don't explicitly select.

They also just advertise cheap crap and the app is so maximalist it feels more like a casino with all the lights and buttons.

Can we get a competitor please?

Re: Why are US consumers so angry? It's not just high prices

#30
And let's be clear: the free market will self correct eventually. There is absolutely no need for increased consumer legislation. Consumers can just go to another provider or retailer - and get a slightly different form of scammed. Letting the consumer choose their flavour of scam is the best possible system that can exist.

Impeding an organisation's right to scam customers is un-American and one step away from tyranny and communism.

edit: /s

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