Earlier quoted context omitted.
Plus they are super inaccurate. Gemini gets one of its three bullet subtly or very majorly wrong almost every time. Just a few weeks ago Gemini said we’re rolling out our payment setup in Russia. You know the place where we have 20+ sanctions packages on? We were talking about France in the meeting.
We've found they're surprisingly good if everyone on the call is using a decent headset. The problems start when using conference room audio or someone is on their laptop mic. If they miss a word they never do unintelligible , they just start playing madlibs based on the rest of the sentence. We just went through a round of 100+ (non-sensitive) VoC interviews and they really cut down the workload of compiling all of…
But key in my prompt is asking 1) for it to flag any low confidence or context-nonsensical statements in the transcript, with the timestamp, so then I can listen to the original audio and either clarify, correct, or say "I couldn't understand that either, here's my best guess and mark it low confidence", then 2) which I see as critical: Claude also is told to create a "context" document that it maintains based on my answers, so it starts to gather ASR things like "transcript commonly hears A B and C as variants of name X", who is who, internal product and project names and context info on them. 3) Claude is told specifically to read this prior to summarizing the transcript, and to consult it as it is doing so, and to ask me on anything it's not confident on.
What is then starting to get quite powerful for me is moving from full text search of my meeting notes in Obsidian (I'm a PM in a lot of meetings), but I can point Cowork to the Obsidian notes folder (because they're all Markdown) and start doing rich "querying" of it. "When did [stakeholder] first mention [feature] as a release blocker?" and it can point to the meeting.
My system works well, and I've done a bit to fine tune the automation and friction reduction, and it's a bit easier to manage because I'm not generally creating summaries for broader consumption but as my second brain (I have a separate prompt that utilizes some of that "knowledge" to build those).
One thing I've found helpful with this is moving the summarization itself into something with "context/memory". Krisp is capable of generating summaries but can't/doesn't review prior transcripts. Its role is just "give me the transcript as you heard it".