TLDR; don't use their SaaS offering, but probably better, yes, though who knows for how long.
I don't use their SaaS offering, but I've been using the self-hosted versions (mostly in CE flavours, but occasionally paid) since the days of the weird black and white fox, when gitlab looked very bootstrap-y. (The logo in question for the curious, but you can't unsee it: https://upload.wikimedia.org/wikipedia/commons/0/0a/Gitlab_l... )
Anyway, since LLMs for coding became a thing, coupled with the realities of running a business post-IPO, it's been a slow-ish downward trend for the self-hoster, as their offering gets more and more bloat that's likely easier to manage at scale for Gitlab, but stands in stark contrast to what it once was.
Little things are pilling up; components left for dead (we now have both TODO - which is an abysmal mess, and "assigned work items" - WHY?!), issue boards that remain messy, advertisements creeping into the CE version, increasingly wild hardware requirements... and some recent changes to their documentation that strike me as a dark pattern; very much a recognition that either you're an enterprise running your own paid GitLab, with some kind of support, or you're a SaaS user and don't GAF about the ops docs.
The transition to websockets was annoying. Mostly because it kinda-doesn't work and there's no decent polling fallback, which results in time wasted hitting refresh, in 2026, when everything worked fine from 201x-2025.
I've kept my eye out for alternatives, but Gitlab's CI/CD, and the self hosted runners, is still my preferred flavour hands down and continues to be the reason I stick around.
Overall, it's a much slower decline, but like all stock-market-centric companies, you can feel the writing on the wall. Nevertheless, we're in the middle of a Gitlab migration from one cloud provider to anther because we still haven't found something better. :/
