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We have a 99% email reputation, but Gmail disagrees

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Re: We have a 99% email reputation, but Gmail disagrees

#181

Post by petee »

trog wrote: post #167
jjulius wrote: post #65

My money is on the likelihood that most GMail users started marking these emails as spam, and GMail recognized that overriding trend and began to redirect the emails accordingly on a broader scale. Essentially, the people FontAwesome thinks will want to hear about their new features have actually, collectively, said, "No thanks," and FontAwesome is struggling to accept that.

I think part of the problem is that Google has conflated the "mark as spam" button with "unsubscribe" and people just mash it as a shortcut to "make this email go away".

In the android app when I hit report spam, a dialog pops up suggesting I try to unsubscribe first, and shows both buttons

Re: We have a 99% email reputation, but Gmail disagrees

#184

Post by mk12 »

bradleyankrom wrote: post #119
cube00 wrote: post #82

Earlier quoted context omitted.

>more and more companies are spamming my inbox despite disabling any promotional emails in their settings. The other trick I've noticed is companies will add new categories and default those on. I'll see a whole page of categories and somehow the last one will be enabled even though I'm sure I'd have turned them all off when I disabled the bulk of them.

LinkedIn does this and it is annoying

I recently tried disabling notification in LinkedIn. The designers and engineers working there who created the notifications settings are truly evil. You have to go through 14 categories. Some of them let you toggle the whole category at once, some don't. Some categories are split into 8 more subcategories.

Re: We have a 99% email reputation, but Gmail disagrees

#185

Post by hsbauauvhabzb »

achandlerwhite wrote: post #170
Larrikin wrote: post #45

Earlier quoted context omitted.

I remember there was a thread some years back with an article complaining that you get emails immediately on sign up, but that it can take up to 10 days to stop receiving emails when you unsubscribe. One spammer said they could use the same servers for both but when you unsubscribe you have immediately signaled that you are now losing him money. So he uses the slowest cheapest part of the stack for removal. He will n…

It’s because transactional email and marketing email are two different systems.

Sounds like an engineering problem that can be solved, and, more importantly, not my fucking problem.

Re: We have a 99% email reputation, but Gmail disagrees

#186

Post by dmitrygr »

> At our CORE, our instinct is to only email folks when we actually have something fun to share. A big release, something we’re excited about, news worth your time. That’d probably be every couple of months, if that. Respectful. Low noise.

so....you are spammers.

"respectful" is zero emails, unless I requested one or purchased something and need a receipt. Anything more than that is spam, will be reported. I hope that eventually everyone who thinks that their "exciting announcements" are of interest to unsuspecting people get banned from the internet back into the stone age...

Re: We have a 99% email reputation, but Gmail disagrees

#188

Post by EGreg »

Larrikin wrote: post #45
itopaloglu83 wrote: post #41

Earlier quoted context omitted.

I don’t know if this is true with Font Awesome, but more and more companies are spamming my inbox despite disabling any promotional emails in their settings. So, I mark any unwanted email as spam in Gmail immediately, and even leave bad reviews. Having my email address is not the same as having my consent. Stop trying to roofie us with malicious EULAs.

I remember there was a thread some years back with an article complaining that you get emails immediately on sign up, but that it can take up to 10 days to stop receiving emails when you unsubscribe. One spammer said they could use the same servers for both but when you unsubscribe you have immediately signaled that you are now losing him money. So he uses the slowest cheapest part of the stack for removal. He will n…

I have done the opposite We had a million people enter their email over the last decade We haven’t messaged a single one.

Now we plan to start sending out a newsletter. For many, they may have forgotten downloading the app, but they might still appreciate it. If not - they can u subscribe.

Re: We have a 99% email reputation, but Gmail disagrees

#189

Post by hsbauauvhabzb »

EGreg wrote: post #188
Larrikin wrote: post #45

Earlier quoted context omitted.

I remember there was a thread some years back with an article complaining that you get emails immediately on sign up, but that it can take up to 10 days to stop receiving emails when you unsubscribe. One spammer said they could use the same servers for both but when you unsubscribe you have immediately signaled that you are now losing him money. So he uses the slowest cheapest part of the stack for removal. He will n…

I have done the opposite We had a million people enter their email over the last decade We haven’t messaged a single one. Now we plan to start sending out a newsletter. For many, they may have forgotten downloading the app, but they might still appreciate it. If not - they can u subscribe.

So you’re retrospectively assuming consent? Gross.

Re: We have a 99% email reputation, but Gmail disagrees

#190

Post by mh- »

FireBeyond wrote: post #150
SoftTalker wrote: post #113

Earlier quoted context omitted.

I've long noticed an old trend where subscribing somehow works instantly, but unsubscribing takes "60-90 days to process."

Yeah, the spin on that used to be "that's because we plan our campaigns in advance and use partners to handle them and we have to submit a final list and..." (insert several different types of horseshit here that might survive a passing glance but little more than that).

I've worked in the space. That sort of stuff is true (incredibly), but it's also not consumers' problem.
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