I canceled my Rackspace Email account, in February, and they keep sending me "past due" notices.
I responded to the last one with "This account was canceled. If you persist in this harassment, I will open a case with the NYSAG."
I've been waiting over a month for Anthropic to respond to my billing issue
101–110 of 222 posts
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#102Earlier quoted context omitted.
waiting for month for a refund (and having lost access to the pro plan immediately but no immediate refund) is definite grounds for chargeback. there is no human on the other end of the chain, and I bet that chargebacks are how they issue refunds (ie relying on the "nuclear" option as the standard practice of how refunds fundamentally works at their company. ie "don't need to answer emails about refunds, because if t…
Unless you're big cheese, too many disputes can get a company cut off. Disputes aren't free to mediate, there's a cost to handle each one. Visa/MC can block a company, happens for lots of reasons.
The more people use chargebacks to get around black hole customer service the better, because it is difficult for companies to blacklist everyone. If they don't want to pay the mediation fee, they should provide customer service in the first place.
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#103> Anthropic is an AI company that builds one of the most capable AI assistants in the world. Their support system is a Fin AI chatbot that can’t actually help you. This really cuts to the reality of AI hype: no, agents are not nearly as capable as OpenAI, Anthropic, etc. need you (or rather your C-suite, itching to fire you) to believe. They really, really need you to believe the hype. How can you tell? Cases like th…
Agents are very capable. Their implementation matters. I doubt many support agents have access to editing user records, so even if they can accept responsibility they won't be able to make any radical changes to your account to fix those.
It's not AI problem per se, it's a product problem.
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#104Earlier quoted context omitted.
Yeah that kind of seems like antiquated fear-mongering. Next they should call the BBB and leave a strongly-worded review!
wait, int the BBB just boomer yelp?
Believe it or not, back in the mists of time we had these things called “public institutions” which were at least notionally chartered to, and in fact somewhat did, act in the public benefit.
The BBB was one of those — not always perfect, but consumer-friendly and not out to scam or profit. Yelp is just another VC-backed money play. They do not now or have they ever claimed or intended to make the world a better place without regard for their own profit.
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#105> Anthropic is an AI company that builds one of the most capable AI assistants in the world. Their support system is a Fin AI chatbot that can’t actually help you. This really cuts to the reality of AI hype: no, agents are not nearly as capable as OpenAI, Anthropic, etc. need you (or rather your C-suite, itching to fire you) to believe. They really, really need you to believe the hype. How can you tell? Cases like th…
Agents are very capable. Their implementation matters. I doubt many support agents have access to editing user records, so even if they can accept responsibility they won't be able to make any radical changes to your account to fix those. It's not AI problem per se, it's a product problem.
> I doubt many support agents have access to editing user records
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#106Earlier quoted context omitted.
Yikes. That's unacceptable. Crazy that it has been over a month and you still haven't gotten the refund.
In 2018 I made a reservation with Tesla for a Powerwall by "paying" 500 EUR. After being ignored for months (someone was supposed to contact us regarding the installation), we started asking for the money back. Didn't hear anything. Started sending an email once a year, in 2025 they finally replied asking for bank account details to send back the money.
Cool.
Ask them for the interest too. I would imagine the 2018 to 2025 inflation entitles you to at least another 200 EUR on top of the original sum.
I don't think the original terms of contract volunteered you to act as a lending institution.
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#107Earlier quoted context omitted.
Yikes. That's unacceptable. Crazy that it has been over a month and you still haven't gotten the refund.
In 2018 I made a reservation with Tesla for a Powerwall by "paying" 500 EUR. After being ignored for months (someone was supposed to contact us regarding the installation), we started asking for the money back. Didn't hear anything. Started sending an email once a year, in 2025 they finally replied asking for bank account details to send back the money.
I think this may be a purposeful tactic. It’s like raising investor money from people who get no shares for their money. These reservations are just scammy.
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#108I had the displeasure of interacting with that support agent earlier today and was very surprised. It's just as good as the one my ISP has. We're meant to trust Anthropic enough to replace all of our engineers by their model for writing our software but somehow they don't trust it enough to let it handle simple customer support decisions. But shhhh, it's voluntarily nerfed just slightly bellow ASI for our safety.
Absolutely, the world changing near AGI capable of PHD reasoning and imagination just cannot possibly be trusted to decide on a refund. They'll let it choose a target for a Tomahawk missile but the real problem would be giving it the decision to refund a few bucks. The broligarchy care less about collateral damage in war than they do about refunding someone's $20/mo sub.
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#109I tried their Pro plan on March 1 and immediately noticed how bad their usage limits were, so I asked for a refund that same evening. Their chatbot accepted the request, I was downgraded to the free plan immediately, and since then I have been waiting for the money.
I weirdly feel like this is a newer issue. Hadn't had a problem running queries/actions previously up until this past month where it seems I'm constantly get hit with rate limits while not increasing my usage
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#110I had the displeasure of interacting with that support agent earlier today and was very surprised. It's just as good as the one my ISP has. We're meant to trust Anthropic enough to replace all of our engineers by their model for writing our software but somehow they don't trust it enough to let it handle simple customer support decisions. But shhhh, it's voluntarily nerfed just slightly bellow ASI for our safety.
> We're meant to trust Anthropic enough to replace all of our engineers by their model for writing our software but somehow they don't trust it enough to let it handle simple customer support decisions.
Anthropic seems to have adopted the toxic Google mentality of "good enough product, barely any customer support" despite being one of the entities that can crack this.