71–80 of 222 posts
Earlier quoted context omitted.
If a business attempts to steal from me I instantly charge back and the onus is on them to prove that I owe them money. I do this all the time and have never been blacklisted.
Yeah that kind of seems like antiquated fear-mongering. Next they should call the BBB and leave a strongly-worded review!
Earlier quoted context omitted.
It's important to remember that a chargeback should be considered the nuclear option, and, when using it, one should be comfortable with the possibility that one might never do business with this company again, since it could result in being blacklisted (even if one is, in fact, in the right). I'm not saying not to do it, but one should keep in mind the potential repercussions.
waiting for month for a refund (and having lost access to the pro plan immediately but no immediate refund) is definite grounds for chargeback. there is no human on the other end of the chain, and I bet that chargebacks are how they issue refunds (ie relying on the "nuclear" option as the standard practice of how refunds fundamentally works at their company. ie "don't need to answer emails about refunds, because if t…
Visa/MC can block a company, happens for lots of reasons.
I had the displeasure of interacting with that support agent earlier today and was very surprised. It's just as good as the one my ISP has. We're meant to trust Anthropic enough to replace all of our engineers by their model for writing our software but somehow they don't trust it enough to let it handle simple customer support decisions. But shhhh, it's voluntarily nerfed just slightly bellow ASI for our safety.
Who keeps claiming these models are meant to replace engineers?
I had the displeasure of interacting with that support agent earlier today and was very surprised. It's just as good as the one my ISP has. We're meant to trust Anthropic enough to replace all of our engineers by their model for writing our software but somehow they don't trust it enough to let it handle simple customer support decisions. But shhhh, it's voluntarily nerfed just slightly bellow ASI for our safety.
Who keeps claiming these models are meant to replace engineers?
If we soften the claim to "increase engineer productivity" I think something like 70% of engineers would also agree. If you tack on "if applied wisely" then you'll probably be up to 95% of engineers
Earlier quoted context omitted.
It's important to remember that a chargeback should be considered the nuclear option, and, when using it, one should be comfortable with the possibility that one might never do business with this company again, since it could result in being blacklisted (even if one is, in fact, in the right). I'm not saying not to do it, but one should keep in mind the potential repercussions.
So the Anthropic company would blacklist you for taking your money back by force that they owe you? Ok sounds like evil should be labeled and not tolerated as anything else.
A chargeback is essentially binding arbitration and it can be existentially costly for small businesses, especially those unable effectively to advocate for themselves in a fairly complex and little-known process. Excess chargeback initiations - even of failed chargebacks - will also get acquirer accounts closed, meaning the business formerly a client of that acquirer can now no longer accept credit cards. (Modern acquirers like Stripe also do this, because the card issuers and payment networks will eventually cut them off if they don't: Stripe is not "too big to fail" according to Visa, which is why you may not sell sex or porn via Stripe.)
Anthropic doesn't need to care, of course. No one is going to fire them as a customer over excess chargebacks, and a hundred such fees are still cheaper than one hire. Anthropic has a burn rate. Chargebacks impinge much more heavily on businesses that need to earn money selling goods or services. It's important not to confuse one with the other.
> Anthropic is an AI company that builds one of the most capable AI assistants in the world. Their support system is a Fin AI chatbot that can’t actually help you. This really cuts to the reality of AI hype: no, agents are not nearly as capable as OpenAI, Anthropic, etc. need you (or rather your C-suite, itching to fire you) to believe. They really, really need you to believe the hype. How can you tell? Cases like th…
> Anthropic is an AI company that builds one of the most capable AI assistants in the world. Their support system is a Fin AI chatbot that can’t actually help you. This really cuts to the reality of AI hype: no, agents are not nearly as capable as OpenAI, Anthropic, etc. need you (or rather your C-suite, itching to fire you) to believe. They really, really need you to believe the hype. How can you tell? Cases like th…
Earlier quoted context omitted.
It's important to remember that a chargeback should be considered the nuclear option, and, when using it, one should be comfortable with the possibility that one might never do business with this company again, since it could result in being blacklisted (even if one is, in fact, in the right). I'm not saying not to do it, but one should keep in mind the potential repercussions.
If a business attempts to steal from me I instantly charge back and the onus is on them to prove that I owe them money. I do this all the time and have never been blacklisted.
You try to contact support, pester them a bit, call someone if possible, and eventually, you may get your money back. If you don't, then you issue the chargeback.