TBF, I think Anthropic is a victim of their own success right now. We've had clients reach out to their sales team and be unable to reach anyone. I think they are just busier than they can actually handle.
I've been waiting over a month for Anthropic to respond to my billing issue
51–60 of 222 posts
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#52Earlier quoted context omitted.
If it's a money issue then file a charge back with your credit card. That generally gets someone's attention.
See the other commenter/thread that recommended I do this. I'm worried that by doing a chargeback, I will be blacklisted from using Anthropic's services, which I feel like is a reasonable assumption.
Did you get the API credit? Maybe it's a wash?
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#53Earlier quoted context omitted.
Issue a chargeback.
It's important to remember that a chargeback should be considered the nuclear option, and, when using it, one should be comfortable with the possibility that one might never do business with this company again, since it could result in being blacklisted (even if one is, in fact, in the right). I'm not saying not to do it, but one should keep in mind the potential repercussions.
waiting for month for a refund (and having lost access to the pro plan immediately but no immediate refund) is definite grounds for chargeback.
there is no human on the other end of the chain, and I bet that chargebacks are how they issue refunds (ie relying on the "nuclear" option as the standard practice of how refunds fundamentally works at their company.
ie "don't need to answer emails about refunds, because if they really wanted their money back, they'd issue a chargeback" as part of the regular procedure.
a lot of companies do this, and it's a common way of minimizing customer support budgets.
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#54I'm not surprised, I burn (on purpose) more than 15k$/month on Anthropic tokens and I've never been able to talk to any of their sales despite filling the contact form every week for the past 4 months :')
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#55I did a chargeback against OpenAI for something similar and I showed my credit card company the logs with the support bot, as it was my only point of contact for the company.
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#56Earlier quoted context omitted.
Issue a chargeback.
It's important to remember that a chargeback should be considered the nuclear option, and, when using it, one should be comfortable with the possibility that one might never do business with this company again, since it could result in being blacklisted (even if one is, in fact, in the right). I'm not saying not to do it, but one should keep in mind the potential repercussions.
If a business attempts to steal from me I instantly charge back and the onus is on them to prove that I owe them money. I do this all the time and have never been blacklisted.
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#57 > Anthropic is an AI company that builds one of the most capable AI assistants in the world. Their support system is a Fin AI chatbot that can’t actually help you.
If the progenitors with functionally infinite tokens can't get this basic stuff right, everything else they are doing is just blowing smoke. I don't care if you can ship a kernel compiler or a janky "browser"; how about just make your software work? The smartest guys in this space, engineers making 7 figures in TC, with billions in capital, unlimited tokens, and access to the best models cannot make a simple customer support chatbot work.
But you! You're expected to deliver that customer support agent that's going to allow them to cut 500 people from payroll. You'll have it by Monday, right?
It's some Tai Lopez "Here in my garage" energy.
Let that sink in.
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#58Earlier quoted context omitted.
Thanks, I hope so too!
If it's a money issue then file a charge back with your credit card. That generally gets someone's attention.
That will get their attention - to blacklist you from ever doing business again with them. People saying this is a nuclear option are telling this because they know what a charge back means for a business owner. So treat it like that.
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#59I had the displeasure of interacting with that support agent earlier today and was very surprised. It's just as good as the one my ISP has. We're meant to trust Anthropic enough to replace all of our engineers by their model for writing our software but somehow they don't trust it enough to let it handle simple customer support decisions. But shhhh, it's voluntarily nerfed just slightly bellow ASI for our safety.
Who keeps claiming these models are meant to replace engineers?
Re: I've been waiting over a month for Anthropic to respond to my billing issue
#60Earlier quoted context omitted.
It's important to remember that a chargeback should be considered the nuclear option, and, when using it, one should be comfortable with the possibility that one might never do business with this company again, since it could result in being blacklisted (even if one is, in fact, in the right). I'm not saying not to do it, but one should keep in mind the potential repercussions.
If a business attempts to steal from me I instantly charge back and the onus is on them to prove that I owe them money. I do this all the time and have never been blacklisted.
Yeah that kind of seems like antiquated fear-mongering. Next they should call the BBB and leave a strongly-worded review!