This is rich > We want to make sure we trully understand what you're struggling with. The post literally starts with a list of grievances. Maybe ask the AI for an executive summary and the key points.
Some grievances were vague. It doesn't follow our translation guidelines. What specific guidelines did it not follow? It doesn't respect current localization for Japanese users, so they were lost. What was not localized? Mozilla's response should not be limited to clarifying these grievances. But it could have been all the staff member who responded could do.
The person replying is probably not an expert in this. But they want to get more details so they can figure out how to get it to the right people with more information.
This is how it's supposed to work.