91–100 of 328 posts
in Japan I experience none of the problems that people in HN seem to have with Amazon in other countries. Never encountered fake products, return has always worked, and stuff that never arrived was also reimbursed. Maybe I'm an exception.
I haven't read the article, but as a Swede I am stunned by the title. I shop from Amazon a couple of times per month, with Prime subscription. Delivery is always insanely fast (within 1-2 days), I always get exactly what I ordered, prices are always lowest compared to all competition, returns are convenient and human-free, and the additional Prime Videos is a nice bonus. I am honeslty worried of local Swedish busines…
I haven't read the article, but as a Swede I am stunned by the title. I shop from Amazon a couple of times per month, with Prime subscription. Delivery is always insanely fast (within 1-2 days), I always get exactly what I ordered, prices are always lowest compared to all competition, returns are convenient and human-free, and the additional Prime Videos is a nice bonus. I am honeslty worried of local Swedish busines…
I bought a $120 book from Amazon a couple of months ago, internationally, and they sent the wrong book. I told them, and they said they'd refund it, don't need to send it back, and they'd even add $15 credit. The refund never arrived so a few weeks later I got in touch again and they said I need to send it back if I want a refund. They told me the previous CSR had lied to improve ratings. I asked who I can complain t…
Yeah - I think they’ve put a big focus on reducing returns over the last year. I bought a Quest 3 last year. One of the controllers totally packed in within half an hour - thumb stick permanently locked to full. Wanted to do an RMA. Amazon told me to go hang, said I couldn’t return used goods, it would have to be unused in the box, and that I should contact meta. I contacted meta, who told me to go hang, as they don’…
I don't buy it. Don't we have actual consumer protection laws here in europe? We can return anything we bought online in 14 days time, full refund, no questions asked.
My wife ordered an iPhone and we received a salt mill and a flashlight. Called them, they said sorry send it back. But then they would not return the money cause we did not return the phone. At that point Amazon accused us for betrayal and forced us to take a lawyer to get parts of the money back.
That was our last day of using Amazon or prime video.
I bought a $120 book from Amazon a couple of months ago, internationally, and they sent the wrong book. I told them, and they said they'd refund it, don't need to send it back, and they'd even add $15 credit. The refund never arrived so a few weeks later I got in touch again and they said I need to send it back if I want a refund. They told me the previous CSR had lied to improve ratings. I asked who I can complain t…
They definitely tried to send me a used book as if it was new. I'm sick and tired of Amazon lying to me.
Earlier quoted context omitted.
Yeah - I think they’ve put a big focus on reducing returns over the last year. I bought a Quest 3 last year. One of the controllers totally packed in within half an hour - thumb stick permanently locked to full. Wanted to do an RMA. Amazon told me to go hang, said I couldn’t return used goods, it would have to be unused in the box, and that I should contact meta. I contacted meta, who told me to go hang, as they don’…
> Amazon told me to go hang, said I couldn’t return used goods I don't buy it. Don't we have actual consumer protection laws here in europe? We can return anything we bought online in 14 days time, full refund, no questions asked.
But this is Amazon - they don’t need to follow consumer protection laws - I think their specific get out is that they’re Amazon Spain, and I’m having stuff shipped to Portugal, and Spanish consumer protection regs (which implement the EU regs) only protect consumers in Spain.
That was meta’s get-out, too.
Just in the past three months, I've noticed a lot of changes. Orders are being lost, orders are being cancelled by them for lack of product, orders are being split, with no indication of the split -- showing all products delivered when the split portion is still in transit.
In the past, the customer could see the same order information that their Customer Support staff could see, but now we can't see as much. Recently, I had an order split three ways (three of the same item) without any notice. The shipment arrived with only one item, so I contacted Customer Support. The support rep spun on it for a while, and then told me I would receive the remainder of the shipment the next day. By the end of the call, it changed to two days. It finally arrived four days later, but that shipment also only had one item (of the three ordered). I tried contacting customer service again, but instead of letting me reach a human, Amazon forced me into an AI chat. The chatbot told me that my only option was to accept a refund for the missing (third) item. I repeatedly told it that I would rather receive the item, but it insisted that was impossible. So it refunded part of my purchase price. Two days later, I received the third item (with no shipping status updates of any kind), followed the next day by a demanding email from Amazon that I pay them for the item I had received (which I did do).
Even more recently, I ordered an m.2 SSD. While placing the order, I opted for the "green" option to get a little money back by not rushing them. Everything was fine with the order until the next day, when I got an email saying the charge to my (Amazon) card was declined. I checked the card, which still had $8,100 of credit, and I had just received and paid the ($1,900) bill the day before. I called Amazon (and reached a person!) -- the guy in the foreign call center had an accent so think that I had trouble understanding him, but he insisted that the issue was MY fault three times before I got him to consider that maybe it wasn't. He offered to try charging the order again, and it went through. I checked the order status while still on the call, and the "green" option was no longer there, so I cancelled the order and tried re-placing it, but there was no longer any "green" option, so I didn't re-place the order.
I think all of this nonsense is a consequence of Amazon deploying AI into their systems across all business functions. The last one was probably an AI trying to maximize their margins by depriving me of the (1%) "green" credit. Hopefully my actions helped "train" the AI that ripping off your customers will reduce your sales revenue.
I know this was a long rant, but at least in my case, Amazon's deployment of AI is going to reduce the amount of money they earn from me.