71–80 of 328 posts
Maybe I'm prudish, but I really dislike the term 'enshittification'. It sounds ugly, and it makes what would otherwise be polite discussions vulgar. 'Degradation' seems to carry most (all?) of the same meaning and doesn't have those downsides.
The impacts to consumers are ugly, so it's only fair to use ugly language to describe it.
I bought a $120 book from Amazon a couple of months ago, internationally, and they sent the wrong book. I told them, and they said they'd refund it, don't need to send it back, and they'd even add $15 credit. The refund never arrived so a few weeks later I got in touch again and they said I need to send it back if I want a refund. They told me the previous CSR had lied to improve ratings. I asked who I can complain t…
Maybe I'm prudish, but I really dislike the term 'enshittification'. It sounds ugly, and it makes what would otherwise be polite discussions vulgar. 'Degradation' seems to carry most (all?) of the same meaning and doesn't have those downsides.
The vulgarity also carries with it higher odds of the term detaching from the intellectual sphere and into the common man, increasing awareness and hope of consumer pushback.
I bought a $120 book from Amazon a couple of months ago, internationally, and they sent the wrong book. I told them, and they said they'd refund it, don't need to send it back, and they'd even add $15 credit. The refund never arrived so a few weeks later I got in touch again and they said I need to send it back if I want a refund. They told me the previous CSR had lied to improve ratings. I asked who I can complain t…
Amazon told me to go hang, said I couldn’t return used goods, it would have to be unused in the box, and that I should contact meta.
I contacted meta, who told me to go hang, as they don’t officially support Portugal, which is where Amazon Spain happily shipped it.
So it’s just sat in a box gathering dust since, and I now avoid using Amazon whenever possible. I had already ditched meta so frankly I should have known that I was going to step on a rake.
I shop from Amazon a couple of times per month, with Prime subscription.
Delivery is always insanely fast (within 1-2 days), I always get exactly what I ordered, prices are always lowest compared to all competition, returns are convenient and human-free, and the additional Prime Videos is a nice bonus. I am honeslty worried of local Swedish business, becase they are getting the floor wiped. I haven't had a single issue some other people are mentioning.
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In some ways Amazon's entshittification is others' gain. For example, Amazon used to be a place you could easily buy and download music files legally. But they entshittified their music product to the point where it was impossible to use. Others stepped in selling lossless format downloads with a good buyer experience and made nice businesses out of them. The same will happen in all other areas previously dominated b…