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Way past its prime: how did Amazon get so rubbish?

theguardian.com

61–70 of 328 posts

Re: Way past its prime: how did Amazon get so rubbish?

#61

I am trying to buy a new Nintendo Switch, but it seems impossible. Search results are polluted by refurbished products that you only realize are refurbished once you look at the details. This happens for me even after selecting "new" specifically.

I believe this is because Nintendo pulled out of Amazon for Switch 2.

Re: Way past its prime: how did Amazon get so rubbish?

#62
post #24

Earlier quoted context omitted.

> If type "Charles dickens" in search, there should be a way to get works by Dickens exclusively. I tried it: - on the website from the home page - in the Kindle category - on my Kindle directly All I got was books by Dickens. There was the usual "sponsored" items but they are explicitly displayed as it. I don't know if it's a country issue, but I don't have the same experience as you. Furthermore, I read regularly o…

One explanation is this is the standard rollout of Amazon. First they undercut all the local options, and then once the population embraces them they flip the switch. Amazon has always been about cash flow over profits. So they don’t really need to make money if that’s not yet one of the goals.

Aside from A/B testing, there may be insufficient profit in the Francophonie, to justify stuffing the shop front with dreck. This is not an insult, it's an upside of not being monoglot anglophone.

Re: Way past its prime: how did Amazon get so rubbish?

#63
Amazon is my last resort nowadays, because some things are only sold there and on alibaba. If I only find a thing I want on amazon, I'll search again for the vendor name to see if they have a site of their own and if so buy it there instead

It does help me buy less stuff because the process is so annoying nowadays

Re: Way past its prime: how did Amazon get so rubbish?

#64
I bought a $120 book from Amazon a couple of months ago, internationally, and they sent the wrong book.

I told them, and they said they'd refund it, don't need to send it back, and they'd even add $15 credit.

The refund never arrived so a few weeks later I got in touch again and they said I need to send it back if I want a refund. They told me the previous CSR had lied to improve ratings. I asked who I can complain to and they said nobody and closed the chat. I reopened it, restarted the refund, it was accepted and then 2 hours later I got an email saying that unless I sent them ID my refund would be rejected and that I can "no longer contact them" about this refund. I ignored that email, sent the book back and got the refund.

Another time I bought a Samsung Fold and it cracked down the middle. I told Amazon and they said they'll refund it under warranty. I sent it back and got a warning that if I return anything else in "non original condition" I'd be banned. Even though it was a warranty return.

That level of service would have been totally unheard of for Amazon 5 years ago.

Re: Way past its prime: how did Amazon get so rubbish?

#70

Amazon is my last resort nowadays, because some things are only sold there and on alibaba. If I only find a thing I want on amazon, I'll search again for the vendor name to see if they have a site of their own and if so buy it there instead It does help me buy less stuff because the process is so annoying nowadays

Exactly. Some companies only sell through Amazon now. In those cases, I often just go without and the company loses the sale.
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