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Amazon fined $2.5B for using deceptive methods to sign up consumers for Prime

ftc.gov

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Re: Amazon fined $2.5B for using deceptive methods to sign up consumers for Prime

#71

Post by dylan604 »

pahkah wrote: post #21
cchance wrote: post #16

Earlier quoted context omitted.

Anything that happens during this presidency (even if started under biden) gets a trump by-line...

And as you're implying, this action began under the "Biden-Harris FTC": https://www.ftc.gov/news-events/news/press-releases/2023/06/...

My immediate reaction to the title was "Bezos must not have written a large enough check to the library fund" or whatever else the orange man wants funded. yeah yeah, Bezos isn't in charge blah blah. Someone from the smile logo didn't write a check.

Re: Amazon fined $2.5B for using deceptive methods to sign up consumers for Prime

#72

Post by RandallBrown »

koolba wrote: post #25
andy99 wrote: post #22

Earlier quoted context omitted.

It's pretty heavily dark patterned for me. When you go checkout there is a big prime banner inviting you to click now that looks the the default "next screen" button, and smaller fainter text below saying "continue without enjoying prime benefits". Something similar happens again with the shipping. I only ever buy enough to get free shipping, but it never defaults to that, it tries to trick you by defaulting to paid,…

With prime they also default you to slower shipping options some of the time. I haven’t quite figured out what or why yet though. It might be related to ordering multiple items in tandem.

I've been given the option to delay shipping (and be given a digital credit) or choose a certain day to have multiple orders come in the same box. I don't think that was ever the default option though.

Re: Amazon fined $2.5B for using deceptive methods to sign up consumers for Prime

#73

Post by udkl »

al_borland wrote: post #68

I cancelled Prime last year after getting fed up with Amazon in several ways. Bringing ads to Prime Video was the straw that broke the camel’s back. I do still end up ordering from time to time, and the checkout process for non-Prime members is horrific. Multiple Prime sign-up offers that I always need to carefully read so I don’t click the wrong thing, illogical default shipping options, with more tricks to try and…

For good or for bad, I've switched to Walmart for many of my orders as well as home delivery of groceries now and then and they have been decent. It's good to have competitors who are catching up.

Re: Amazon fined $2.5B for using deceptive methods to sign up consumers for Prime

#74

Post by socalgal2 »

TrainedMonkey wrote: post #58
whatamidoingyo wrote: post #36

A few years ago, I got a new phone and a new number. I eventually went to Amazon, entered password, and then was prompted for the OTP, which was sent to my previous number (which I no longer had access to). I kept trying things until I was completely locked out of the account. I emailed them, no help. So, while being locked out of my account, I couldn't cancel my subscription to Kindle (lost all of the books, too). I…

Did the situation get resolved or are you still being charged? I need a resolution here STAT! In my personal experience, Amazon has an acceptable customer support when compared to Google, but nobody with that type of scale can even touch Apple's support experience.

You get what you pay for? The "Apple Tax" provides support.

Re: Amazon fined $2.5B for using deceptive methods to sign up consumers for Prime

#75

Post by inetknght »

udkl wrote: post #73
al_borland wrote: post #68

I cancelled Prime last year after getting fed up with Amazon in several ways. Bringing ads to Prime Video was the straw that broke the camel’s back. I do still end up ordering from time to time, and the checkout process for non-Prime members is horrific. Multiple Prime sign-up offers that I always need to carefully read so I don’t click the wrong thing, illogical default shipping options, with more tricks to try and…

For good or for bad, I've switched to Walmart for many of my orders as well as home delivery of groceries now and then and they have been decent. It's good to have competitors who are catching up.

Do frozen foods get delivered still frozen?

I live 15 minutes away from the nearest wal-mart and frozens/refrigerables are my biggest concern.

Re: Amazon fined $2.5B for using deceptive methods to sign up consumers for Prime

#76

Post by udkl »

inetknght wrote: post #75
udkl wrote: post #73

Earlier quoted context omitted.

For good or for bad, I've switched to Walmart for many of my orders as well as home delivery of groceries now and then and they have been decent. It's good to have competitors who are catching up.

Do frozen foods get delivered still frozen? I live 15 minutes away from the nearest wal-mart and frozens/refrigerables are my biggest concern.

they don't do anything special for frozen items .... it's just as if you get it in bags from the store. .... add in additional time for neighborhood deliveries if any ..... usually they arrive semi-frozen .... you can track the delivery driver from the store (where they hopefully keep it in a cold room) to your home... for me it takes them from 20 mins to 1 hour for delivery ...

Re: Amazon fined $2.5B for using deceptive methods to sign up consumers for Prime

#77

Post by jjani »

inetknght wrote: post #75
udkl wrote: post #73

Earlier quoted context omitted.

For good or for bad, I've switched to Walmart for many of my orders as well as home delivery of groceries now and then and they have been decent. It's good to have competitors who are catching up.

Do frozen foods get delivered still frozen? I live 15 minutes away from the nearest wal-mart and frozens/refrigerables are my biggest concern.

How is this a concern? Does Amazon not sell frozen food (no fresh food from Amazon around here)? Otherwise why would Walmart be unable to

Re: Amazon fined $2.5B for using deceptive methods to sign up consumers for Prime

#78

Post by bombcar »

udkl wrote: post #73
al_borland wrote: post #68

I cancelled Prime last year after getting fed up with Amazon in several ways. Bringing ads to Prime Video was the straw that broke the camel’s back. I do still end up ordering from time to time, and the checkout process for non-Prime members is horrific. Multiple Prime sign-up offers that I always need to carefully read so I don’t click the wrong thing, illogical default shipping options, with more tricks to try and…

For good or for bad, I've switched to Walmart for many of my orders as well as home delivery of groceries now and then and they have been decent. It's good to have competitors who are catching up.

Walmart + Target + Home Depot cover much of what I would have used Amazon for, and all offer free shipping in some way without joining any club.

Walmart pickup is great.

Re: Amazon fined $2.5B for using deceptive methods to sign up consumers for Prime

#79

Post by robotnikman »

ascagnel_ wrote: post #52
robotnikman wrote: post #46

Earlier quoted context omitted.

It keeps nagging me to upgrade to the family plan or plus or whatever. And if I ignore it enough it enrolls me in a free trial of the family plan without me even asking every once it a while. The amount of up-selling they try to push on you now is so annoying. If anyone has any recommended alternatives where I can learn Japanese I'm interested. Despite all the crap Duolingo has, it has been very convenient when it co…

> It keeps nagging me to upgrade to the family plan or plus or whatever. And if I ignore it enough it enrolls me in a free trial of the family plan without me even asking every once it a while. The amount of up-selling they try to push on you now is so annoying. Is this through their own storefront, or through a mobile storefront (Apple/Google)? While it's bad either way, Apple and Google specific styling around thei…

It seems to be through their own storefront in the app. Thankfully it doesn't automatically subscribe you at the end of the free trial.
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