Like Intel before it, AMD blames motherboard makers for burnt-out CPUs

Post by tremon » Thu, Aug 28, 2025, 3:48 PM UTC

kstrauser wrote: post #46

bravetraveler wrote: post #41

Earlier quoted context omitted.

The other poster likely presented themselves as a company, service contract and all: you presented yourself as a retail customer, thanks to Amazon They offer... what? The same insurance one might get at Boost Mobile. edit: To be fair, I haven't read your link/agree in spirit: faulty is faulty, responsibility, etc. There is a difference, though.

Oh, sure. They’re not going to fly someone out to fix a retail customer’s monitor. I get that and would never expect that level of service. And yet, they doubled down hard on refusing to replace my defective 6 month old, still under warranty, screen. Amazon was the hero in this story. They listened to my story and gave me a refund, which I spent with a different brand. It felt wonderful explaining to their enterprise…

Post by fwip » Thu, Aug 28, 2025, 3:51 PM UTC

nashashmi wrote: post #23

mrheosuper wrote: post #15

Earlier quoted context omitted.

Pretty sure they blamed the user holding their iphone wrong.

To Be fair, you are not supposed to hold in the one place where it disconnects

Post by lupusreal » Thu, Aug 28, 2025, 3:52 PM UTC

sroussey wrote: post #48

microtonal wrote: post #16

Earlier quoted context omitted.

You mean like the butterfly keyboard in my MacBook Pro 2016, which could be destroyed by a few specs of dust, and took years for Apple to acknowledge?

Funny, but I had that butterfly keyboard for many years (until I got an M2) and never had a problem. It’s no mechanical keyboard to the fingers, but it worked fine.

Post by ectospheno » Thu, Aug 28, 2025, 3:56 PM UTC

hu3 wrote: post #24

FirmwareBurner wrote: post #2

That's why I like Apple's vertical integration. If something breaks it's 100% their fault that they need to make right to the consumer, they can't tell you to GTFO and go blame someone else to escape responsibility.

Maybe this will open your eyes. Dell support has flown a repair guy to my place with spare hardware pieces and fixed my pc in front of me. In my office. And I was partially to blame for the problem (I over clocked the CPU). I told them I did oc the CPU, they changed motherboard and processor anyways. For free. So not only there are other verticals, but they are better.

Post by dehrmann » Thu, Aug 28, 2025, 4:26 PM UTC

Spooky23 wrote: post #36

hu3 wrote: post #24

Earlier quoted context omitted.

Maybe this will open your eyes. Dell support has flown a repair guy to my place with spare hardware pieces and fixed my pc in front of me. In my office. And I was partially to blame for the problem (I over clocked the CPU). I told them I did oc the CPU, they changed motherboard and processor anyways. For free. So not only there are other verticals, but they are better.

All of these companies have good and bad stories. I’ve been in the IT biz for a long time and have lots of stories of heroics and villainy. I can think of a bad one where a significant number of laptops and 1st party docking stations were deployed. There was an issue where in certain scenarios plugging into the dock would brick the dock. It affected ~5% of the population in 90 days. Vendor response: fuck you. One of…