Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Like Intel before it, AMD blames motherboard makers for burnt-out CPUs

arstechnica.com

Post reply on HN
Print view View original

41–50 of 91 posts

Re: Like Intel before it, AMD blames motherboard makers for burnt-out CPUs

#41

Post by bravetraveler »

kstrauser wrote: post #39
hu3 wrote: post #24

Earlier quoted context omitted.

Maybe this will open your eyes. Dell support has flown a repair guy to my place with spare hardware pieces and fixed my pc in front of me. In my office. And I was partially to blame for the problem (I over clocked the CPU). I told them I did oc the CPU, they changed motherboard and processor anyways. For free. So not only there are other verticals, but they are better.

The same Dell sold me a new monitor through their Amazon store, and when it broke a few months later — as that model became infamous for — Dell refused to replace it because their inventory system claimed I wasn’t the first owner: https://honeypot.net/2021/02/19/dell-doesnt-honor.html Funny how experiences with the same company can be so drastically different. You got white glove service. I got service so bad that I…

The other poster likely presented themselves as a company, service contract and all: you presented yourself as a retail customer, thanks to Amazon

They offer... what? The same insurance one might get at Boost Mobile.

edit: To be fair, I haven't read your link/agree in spirit: faulty is faulty, responsibility, etc. There is a difference, though.

Re: Like Intel before it, AMD blames motherboard makers for burnt-out CPUs

#42

Post by branko_d »

Ygg2 wrote: post #11
FirmwareBurner wrote: post #2

That's why I like Apple's vertical integration. If something breaks it's 100% their fault that they need to make right to the consumer, they can't tell you to GTFO and go blame someone else to escape responsibility.

> If something breaks it's 100% their fault that they need to make right "You're holding it wrong", Steve Jobs to a customer that covered their invisible antenna.

Most other brands had very similar problems (including my trusty Nokia at the time). You can still attenuate antennae on modern phones if you hold it just right. It's just a matter of physics.

Here is what Nokia N97 does when you "hold it wrong":

https://www.youtube.com/watch?v=shR4jITiG48

Re: Like Intel before it, AMD blames motherboard makers for burnt-out CPUs

#43

Post by hu3 »

runjake wrote: post #32
hu3 wrote: post #24

Earlier quoted context omitted.

Maybe this will open your eyes. Dell support has flown a repair guy to my place with spare hardware pieces and fixed my pc in front of me. In my office. And I was partially to blame for the problem (I over clocked the CPU). I told them I did oc the CPU, they changed motherboard and processor anyways. For free. So not only there are other verticals, but they are better.

We just had a similar oopsie (water ingress) happen with a very expensive Dell server. We were upfront about what happened and wanted to pay for service. But in the end, they deployed a tech to repair it under warranty anyway. That was a huge boost for Dell in my mind.

Yeah their warranty is legendary.

In my case, flying someone to my place alone was more expensive than the parts they replaced.

Re: Like Intel before it, AMD blames motherboard makers for burnt-out CPUs

#44

Post by smcin »

hu3 wrote: post #24
FirmwareBurner wrote: post #2

That's why I like Apple's vertical integration. If something breaks it's 100% their fault that they need to make right to the consumer, they can't tell you to GTFO and go blame someone else to escape responsibility.

Maybe this will open your eyes. Dell support has flown a repair guy to my place with spare hardware pieces and fixed my pc in front of me. In my office. And I was partially to blame for the problem (I over clocked the CPU). I told them I did oc the CPU, they changed motherboard and processor anyways. For free. So not only there are other verticals, but they are better.

Are you a business account with Dell? Roughly how much does your company spend with them per year?

Without knowing that, we can't put your anecdote in context.

Re: Like Intel before it, AMD blames motherboard makers for burnt-out CPUs

#45

Post by [deleted] »

kvemkon wrote: post #34
dumbfounder wrote: post #19

If the motherboards are putting too much power into the chips, why isn’t it their fault?

Isn't it the small embedded support CPU core within the CPU I/O die that controls voltages and frequencies? Sure it depends of what is configured in BIOS.

[deleted]

Re: Like Intel before it, AMD blames motherboard makers for burnt-out CPUs

#46

Post by kstrauser »

bravetraveler wrote: post #41
kstrauser wrote: post #39

Earlier quoted context omitted.

The same Dell sold me a new monitor through their Amazon store, and when it broke a few months later — as that model became infamous for — Dell refused to replace it because their inventory system claimed I wasn’t the first owner: https://honeypot.net/2021/02/19/dell-doesnt-honor.html Funny how experiences with the same company can be so drastically different. You got white glove service. I got service so bad that I…

The other poster likely presented themselves as a company, service contract and all: you presented yourself as a retail customer, thanks to Amazon They offer... what? The same insurance one might get at Boost Mobile. edit: To be fair, I haven't read your link/agree in spirit: faulty is faulty, responsibility, etc. There is a difference, though.

Oh, sure. They’re not going to fly someone out to fix a retail customer’s monitor. I get that and would never expect that level of service.

And yet, they doubled down hard on refusing to replace my defective 6 month old, still under warranty, screen. Amazon was the hero in this story. They listened to my story and gave me a refund, which I spent with a different brand.

It felt wonderful explaining to their enterprise rep why we were rejecting their bid and going with a different vendor.

Re: Like Intel before it, AMD blames motherboard makers for burnt-out CPUs

#47

Post by hu3 »

smcin wrote: post #44
hu3 wrote: post #24

Earlier quoted context omitted.

Maybe this will open your eyes. Dell support has flown a repair guy to my place with spare hardware pieces and fixed my pc in front of me. In my office. And I was partially to blame for the problem (I over clocked the CPU). I told them I did oc the CPU, they changed motherboard and processor anyways. For free. So not only there are other verticals, but they are better.

Are you a business account with Dell? Roughly how much does your company spend with them per year? Without knowing that, we can't put your anecdote in context.

No it's just Dell extended warranty. They call it "Dell Care Plus".

Just try to buy a desktop machine and you'll see it as an option.

An example: https://i.imgur.com/sSVnfjb.png

The important part: "On-location repairs, by Dell certified technicians, after remote diagnosis (1-2 business days)".

There's no special business contract or paperwork involved.

And you can get it for free in promos. Like it did.

Re: Like Intel before it, AMD blames motherboard makers for burnt-out CPUs

#48

Post by sroussey »

microtonal wrote: post #16
FirmwareBurner wrote: post #2

That's why I like Apple's vertical integration. If something breaks it's 100% their fault that they need to make right to the consumer, they can't tell you to GTFO and go blame someone else to escape responsibility.

You mean like the butterfly keyboard in my MacBook Pro 2016, which could be destroyed by a few specs of dust, and took years for Apple to acknowledge?

Funny, but I had that butterfly keyboard for many years (until I got an M2) and never had a problem.

It’s no mechanical keyboard to the fingers, but it worked fine.

Re: Like Intel before it, AMD blames motherboard makers for burnt-out CPUs

#49

Post by pdw »

perihelions wrote: post #14

Related thread, https://news.ycombinator.com/item?id=45041743 ( "GMP damaging Zen 5 CPUs? (gmplib.org)" —18 hours ago, 192 comments)

From that article:

> While similar, it is not the widely reported Asrock motherboard problem, as the motherboards we use are of a different make

Re: Like Intel before it, AMD blames motherboard makers for burnt-out CPUs

#50

Post by dmvdoug »

Spooky23 wrote: post #36
hu3 wrote: post #24

Earlier quoted context omitted.

Maybe this will open your eyes. Dell support has flown a repair guy to my place with spare hardware pieces and fixed my pc in front of me. In my office. And I was partially to blame for the problem (I over clocked the CPU). I told them I did oc the CPU, they changed motherboard and processor anyways. For free. So not only there are other verticals, but they are better.

All of these companies have good and bad stories. I’ve been in the IT biz for a long time and have lots of stories of heroics and villainy. I can think of a bad one where a significant number of laptops and 1st party docking stations were deployed. There was an issue where in certain scenarios plugging into the dock would brick the dock. It affected ~5% of the population in 90 days. Vendor response: fuck you. One of…

It’s almost like what really matters when something goes wrong is who responds to the incident. There are individual human beings who genuinely give a shit about customer service, and will move heaven and earth in order to help customers. And then there are other individual human beings who want to do as little as possible, when confronted with an issue, and blaming the customer is often the shortest route to minimal work.

It really doesn’t matter what the organization’s policies and procedures are. At most, an organization’s culture may affect this, by nudging marginal cases to align with the culture. But in the end, it always comes down to individual human beings.

Post reply on HN