Flush the cache instructions were posted under zoom.us :) https://status.zoom.us/incidents/pw9r9vnq5rvk
I thought it was funny that they posted information about the outage on the same domain that had the outage.
Zoom outage caused by accidental 'shutting down' of the zoom.us domain
111–120 of 324 posts
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#112That seriously devalues MarkMonitor's services. MarkMonitor claims to be a "an ICANN-accredited registrar and recognized industry leader since 1999". The whole point of paying for MarkMonitor is that they're an expensive service for valuable domains and are not allowed to screw up. GoDaddy should not be involved here at all.
GoDaddy runs the root dns for .us
Wait really? I use a .us domain for personal stuff, that.. makes me want to reconsider.
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#113NoDaddy!
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#114Zoom CEO: Hi, we'd like an SLA credit for the global outage you caused our company. GoDaddy: I am so sorry about that. I can offer you a one-time coupon for $10 off your next purchase or renewal. Would you like me to apply this to your account? --- Most companies just hope an apologetic zoom call is enough to retain your business, and most of the time it works. Not enough has been written about the asymmetry of your…
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Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#115Earlier quoted context omitted.
I guess but if MarkMonitor accidently suspended it, it would be ClientHold but it was widely reported it was showing as ServerHold. ServerHold is used with Registry (GoDaddy in this case) is disabling vs ClientHold is when registrar is pulling the plug (MarkMonitor) So what would have MarkMonitor said to GoDaddy to cause them to ServerHold a domain?
Possibly MarkMoniter failed to renew the domain on time? Or there was a miscommunication around payment that led to the domain expiring?
There are status codes around that which would contain the word renew.
serverHold is generally only set by registry when they have some pending action which almost always legal related.
You can see a list of Status Codes here: https://www.icann.org/resources/pages/epp-status-codes-2014-...
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#116Earlier quoted context omitted.
I guess but if MarkMonitor accidently suspended it, it would be ClientHold but it was widely reported it was showing as ServerHold. ServerHold is used with Registry (GoDaddy in this case) is disabling vs ClientHold is when registrar is pulling the plug (MarkMonitor) So what would have MarkMonitor said to GoDaddy to cause them to ServerHold a domain?
Possibly MarkMoniter failed to renew the domain on time? Or there was a miscommunication around payment that led to the domain expiring?
Renewal date is April 24, so unlikely. Even if it expired this year they would still have a week to renew.
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#117This smells like something happened with MarkMonitor, they accidently flagged zoom.us as brand spoofing and filed copyright complaint with GoDaddy who runs .us TLD. GoDaddy suspended the domain per the complaint.
If this is the case, then it seems to be a very clear-cut example as-to why we should reject these sort of automated "take downs". They can and are abused, including copyright violations on Github, YouTube, etc. Since when did we accept, as a society, guilty until proven innocent? I recognize GoDaddy is not the government - but this is unacceptable. A human spending 3 seconds looking at the domain would understand it…
> Since when did we accept, as a society, guilty until proven innocent?
At least since the Digital Millennium Copyright Act.
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#118That seriously devalues MarkMonitor's services. MarkMonitor claims to be a "an ICANN-accredited registrar and recognized industry leader since 1999". The whole point of paying for MarkMonitor is that they're an expensive service for valuable domains and are not allowed to screw up. GoDaddy should not be involved here at all.
GoDaddy Registry operates the .us registry. You cannot have a .us domain without their involvement. Consider whether you wanted a .com domain instead (which is operated by Verisign).
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#119Would it be safer to hard-code a static IP than a domain?
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#120Someone in the Zoom company management forgot to update the billing credit card for that domain, I bet you $1000. Happens all the time with our clients.
The entire point of MarkMonitor is that won't happen.
Well then, someone at MarkMonitor forgot to update the credit card, then. hehe