"This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. "
Companies pay MarkMonitor to NOT make these mistakes. So... GoDaddy failed?
Zoom outage caused by accidental 'shutting down' of the zoom.us domain
61–70 of 324 posts
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#62Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#63Earlier quoted context omitted.
What does “shutting down” the domain even mean? Has to be a DNS thing, right?
It's translated through several layers of people who don't know anything. Their domain expired because at some level people made some pretty boneheaded mistakes. Whomever their actual registrar actually was (GoDaddy it seems) stopped pointing the zoom.us nameserver record (NS) at AWS Route 53 which Zoom obviously uses. % dig +short zoom.us NS ns-387.awsdns-48.com. ns-1137.awsdns-14.org. ns-1772.awsdns-29.co.uk. ns-88…
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#64Earlier quoted context omitted.
What? Weird stuff happens less by definition.
Not necessarily. The default could happen 49% of the time, and everything else happens way less than 1%, but is weird. So 51% of the time it’s weird, but not the same weird.
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#65Earlier quoted context omitted.
> it's the same reason why I don't use .io Dodged a bullet there given that .io is at risk of being discontinued altogether. It hasn't been decided yet, but better to not have that dangling over your head.
I don't think that's a real risk
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#66This smells like something happened with MarkMonitor, they accidently flagged zoom.us as brand spoofing and filed copyright complaint with GoDaddy who runs .us TLD. GoDaddy suspended the domain per the complaint.
Since when did we accept, as a society, guilty until proven innocent? I recognize GoDaddy is not the government - but this is unacceptable. A human spending 3 seconds looking at the domain would understand it's a false-positive and should not be removed.
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#67A few years ago I had a .us TLD. I eventually decided that I probably shouldn't be reliant on a country code for my domain, it's the same reason why I don't use .io I'm not saying that this couldn't have happened with a gTLD But why put your brand at the mercy of a government like that?
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#68Zoom CEO: Hi, we'd like an SLA credit for the global outage you caused our company. GoDaddy: I am so sorry about that. I can offer you a one-time coupon for $10 off your next purchase or renewal. Would you like me to apply this to your account? --- Most companies just hope an apologetic zoom call is enough to retain your business, and most of the time it works. Not enough has been written about the asymmetry of your…
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#69Earlier quoted context omitted.
What TLD is not subject to a country's laws? .aq? .su? Edit: .eu might be an even better candidate for this requirement, but you can ask British former domain owners how that worked out gTLDs just subject you to an additional layer of incompetence, namely from the company running it. The government where they're located can still come knocking. It's also not like e.g. .nl is run by the Dutch government officials, it'…
It's the specific country being referenced, I think.
Ironically that one country happens to be the one that also controls gTLDs like .com, as others have pointed out, so arguably .us is the one ccTLD that isn't any more or less likely to be reliable.
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#70Zoom CEO: Hi, we'd like an SLA credit for the global outage you caused our company. GoDaddy: I am so sorry about that. I can offer you a one-time coupon for $10 off your next purchase or renewal. Would you like me to apply this to your account? --- Most companies just hope an apologetic zoom call is enough to retain your business, and most of the time it works. Not enough has been written about the asymmetry of your…
Why would you use godaddy for a service as large as Zoom? They have been garbage for years. The way they locked out their ACME api for anyone but top tear clients sealed the deal for me. I would never trust them.