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Zoom outage caused by accidental 'shutting down' of the zoom.us domain

status.zoom.us

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Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#61
post #7
post #2

"This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. "

Companies pay MarkMonitor to NOT make these mistakes. So... GoDaddy failed?

Or... they did make a mistake. It happens to the best of us.

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#63
post #11

Earlier quoted context omitted.

What does “shutting down” the domain even mean? Has to be a DNS thing, right?

It's translated through several layers of people who don't know anything. Their domain expired because at some level people made some pretty boneheaded mistakes. Whomever their actual registrar actually was (GoDaddy it seems) stopped pointing the zoom.us nameserver record (NS) at AWS Route 53 which Zoom obviously uses. % dig +short zoom.us NS ns-387.awsdns-48.com. ns-1137.awsdns-14.org. ns-1772.awsdns-29.co.uk. ns-88…

It didn't expire

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#64
post #35

Earlier quoted context omitted.

What? Weird stuff happens less by definition.

Not necessarily. The default could happen 49% of the time, and everything else happens way less than 1%, but is weird. So 51% of the time it’s weird, but not the same weird.

If there is a "default" then "everything else" is not weird. The conclusion is "this thing doesn't work most of the time so it wouldn't be weird if it doesn't".

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#65
post #50
post #38

Earlier quoted context omitted.

> it's the same reason why I don't use .io Dodged a bullet there given that .io is at risk of being discontinued altogether. It hasn't been decided yet, but better to not have that dangling over your head.

I don't think that's a real risk

It wouldn't be the first time a ccTLD has been retired after its country ceased to be, though it would be the most disruptive given how popular it is, hence the uncertainty as to what they'll do this time.

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#66

This smells like something happened with MarkMonitor, they accidently flagged zoom.us as brand spoofing and filed copyright complaint with GoDaddy who runs .us TLD. GoDaddy suspended the domain per the complaint.

If this is the case, then it seems to be a very clear-cut example as-to why we should reject these sort of automated "take downs". They can and are abused, including copyright violations on Github, YouTube, etc.

Since when did we accept, as a society, guilty until proven innocent? I recognize GoDaddy is not the government - but this is unacceptable. A human spending 3 seconds looking at the domain would understand it's a false-positive and should not be removed.

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#67
post #32

A few years ago I had a .us TLD. I eventually decided that I probably shouldn't be reliant on a country code for my domain, it's the same reason why I don't use .io I'm not saying that this couldn't have happened with a gTLD But why put your brand at the mercy of a government like that?

Zoom are already at the mercy of the government by virtue of being incorporated in the US, and having the majority of their staff there. "Generic" TLD's like .com come under US purview also anyway.

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#68
post #47

Zoom CEO: Hi, we'd like an SLA credit for the global outage you caused our company. GoDaddy: I am so sorry about that. I can offer you a one-time coupon for $10 off your next purchase or renewal. Would you like me to apply this to your account? --- Most companies just hope an apologetic zoom call is enough to retain your business, and most of the time it works. Not enough has been written about the asymmetry of your…

Why would you use godaddy for a service as large as Zoom? They have been garbage for years. The way they locked out their ACME api for anyone but top tear clients sealed the deal for me. I would never trust them.

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#69
post #41

Earlier quoted context omitted.

What TLD is not subject to a country's laws? .aq? .su? Edit: .eu might be an even better candidate for this requirement, but you can ask British former domain owners how that worked out gTLDs just subject you to an additional layer of incompetence, namely from the company running it. The government where they're located can still come knocking. It's also not like e.g. .nl is run by the Dutch government officials, it'…

It's the specific country being referenced, I think.

They wrote that they were talking about country code TLDs vs not, not about US vs. other countries. (Which is what I would've said too, it's a more general point than thinking about anything specific to one country.)

Ironically that one country happens to be the one that also controls gTLDs like .com, as others have pointed out, so arguably .us is the one ccTLD that isn't any more or less likely to be reliable.

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#70
post #47

Zoom CEO: Hi, we'd like an SLA credit for the global outage you caused our company. GoDaddy: I am so sorry about that. I can offer you a one-time coupon for $10 off your next purchase or renewal. Would you like me to apply this to your account? --- Most companies just hope an apologetic zoom call is enough to retain your business, and most of the time it works. Not enough has been written about the asymmetry of your…

Why would you use godaddy for a service as large as Zoom? They have been garbage for years. The way they locked out their ACME api for anyone but top tear clients sealed the deal for me. I would never trust them.

I just remembered, they also can't do DKIM correctly. What good is a DNS provider that can't follow standards?
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