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Zoom outage caused by accidental 'shutting down' of the zoom.us domain

status.zoom.us

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Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#91

Earlier quoted context omitted.

GoDaddy runs the .us TLD. You cannot avoid them if you want that TLD

You can avoid them by not using the .us TLD.

And the 5 years or so since Godaddy bought .us should have been long enough to migrate to another name.

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#92
post #67
post #32

A few years ago I had a .us TLD. I eventually decided that I probably shouldn't be reliant on a country code for my domain, it's the same reason why I don't use .io I'm not saying that this couldn't have happened with a gTLD But why put your brand at the mercy of a government like that?

Zoom are already at the mercy of the government by virtue of being incorporated in the US, and having the majority of their staff there. "Generic" TLD's like .com come under US purview also anyway.

.us is more special, e.g. the owner should be a US entity, and must be public (Private Domain functionality is disabled for .us).

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#93
post #88

Earlier quoted context omitted.

Never heard of MarkMonitor before. Not a great start. I had Google Domains for years, until they abruptly and bizarrely abandoned it, then I left for Porkbun. Never had a problem with either of them. I get yearly auto-renewal notices. Everything works, and it’s very boring, which is precisely what I want from a registrar.

That’s because you are maybe not in the market for MarkMonitor. If you check the whois for any global brands chances are they are held by MarkMonitor. Just like you don’t use EY as your tax advisor.

Genuinely, I don’t understand how anything other than uptime matters for a domain registrar.

What services are they offering that makes them attractive to corporations?

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#94
post #88

Earlier quoted context omitted.

That’s because you are maybe not in the market for MarkMonitor. If you check the whois for any global brands chances are they are held by MarkMonitor. Just like you don’t use EY as your tax advisor.

Genuinely, I don’t understand how anything other than uptime matters for a domain registrar. What services are they offering that makes them attractive to corporations?

They generally do full service brand monitoring to protect IP and maintain continuity. You would outsource monitoring for trademark infringement to them, and be certain that domain renewals are done perfectly for a portfolio of high value domains.

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#95

Earlier quoted context omitted.

They don't use Godaddy directly. Godaddy is the registry for .us. Zoom's registrar is MarkMonitor, who appear to be at fault for this outage.

Never heard of MarkMonitor before. Not a great start. I had Google Domains for years, until they abruptly and bizarrely abandoned it, then I left for Porkbun. Never had a problem with either of them. I get yearly auto-renewal notices. Everything works, and it’s very boring, which is precisely what I want from a registrar.

MarkMonitor has been around forever. It's used by many of the largest companies. I remember quite a few Google outages that could be tracked down to MM issues.

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#97

Earlier quoted context omitted.

Genuinely, I don’t understand how anything other than uptime matters for a domain registrar. What services are they offering that makes them attractive to corporations?

They generally do full service brand monitoring to protect IP and maintain continuity. You would outsource monitoring for trademark infringement to them, and be certain that domain renewals are done perfectly for a portfolio of high value domains.

Which is why this outage is so weird: the entire point of paying MarkMonitor is ensuring that absolutely nothing goes wrong with a very fraught process, and they seem to have just taken down one of the biggest brands they support.

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#98
post #54

ThousandEyes analysis of the outage: https://www.thousandeyes.com/blog/zoom-outage-analysis-april...

Thanks, this is really helpful. I had not even realized that every DNS query for .us (for example) goes through a single root registry before going to the actual nameservers.
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