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Zoom outage caused by accidental 'shutting down' of the zoom.us domain

status.zoom.us

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Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#41

Post by lucb1e »

ajdude wrote: post #32

A few years ago I had a .us TLD. I eventually decided that I probably shouldn't be reliant on a country code for my domain, it's the same reason why I don't use .io I'm not saying that this couldn't have happened with a gTLD But why put your brand at the mercy of a government like that?

What TLD is not subject to a country's laws? .aq? .su?

Edit: .eu might be an even better candidate for this requirement, but you can ask British former domain owners how that worked out

gTLDs just subject you to an additional layer of incompetence, namely from the company running it. The government where they're located can still come knocking. It's also not like e.g. .nl is run by the Dutch government officials, it's a nonprofit started by some people in the 80s iirc

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#42

Post by lolinder »

stackskipton wrote: post #36

This smells like something happened with MarkMonitor, they accidently flagged zoom.us as brand spoofing and filed copyright complaint with GoDaddy who runs .us TLD. GoDaddy suspended the domain per the complaint.

It's possible, but MarkMonitor is Zoom's registrar, so there are plenty of other ways for a miscommunication between MarkMonitor and GoDaddy to cause this. Copyright complaints would be a more reasonable theory if MarkMonitor were mentioned and didn't have any other involvement.

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#43

Post by neodymiumphish »

jsheard wrote: post #16
johncolanduoni wrote: post #13

Earlier quoted context omitted.

If only it were so, then they would have kind of deserved it. TIL GoDaddy wormed it’s way into administering the .us TLD on behalf of the federal government.

That makes two reasons to avoid .us domains, the other being that you're not allowed to redact the WHOIS information on those.

This shafted me hard when I registered the domain I used to research and write a company blog post (https://www.guidepointsecurity.com/blog/tunnel-vision-cloudf...).

I’ll never deal with a .us domain again, even if it means missing out on a good text string.

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#44

Post by Spooky23 »

LinuxBender wrote: post #3
RVRX wrote: post #2

"This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. "

Something is fishy about this. A communication error would not result in a domain being placed on hold. On hold is usually the result of a legal order or in the case of the .us TLD a nexus compliance violation. I've transferred thousands of domains from assorted dodgy registrars into MarkMonitor and can not even imagine a scenario where a miscommunication results in a domain being placed on hold.

[flagged]

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#46

Post by nulbyte »

system2 wrote: post #6

Someone in the Zoom company management forgot to update the billing credit card for that domain, I bet you $1000. Happens all the time with our clients.

I don't think the domain was up for renewal this year. Even if it were, it wouldn't expire until the 23rd.

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#47

Post by film42 »

Zoom CEO: Hi, we'd like an SLA credit for the global outage you caused our company.

GoDaddy: I am so sorry about that. I can offer you a one-time coupon for $10 off your next purchase or renewal. Would you like me to apply this to your account?

---

Most companies just hope an apologetic zoom call is enough to retain your business, and most of the time it works. Not enough has been written about the asymmetry of your SLA credits to your revenue impact for a given vendor outage and how that should guide your build vs buy decision framework.

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#48

Post by lucb1e »

LeoPanthera wrote: post #10

Amazing how many service outages are caused by doing business with GoDaddy.

Also after dividing the number of outages by the number of customers?

I'm not a customer (wouldn't buy my domain overseas) and have no solid opinion on GoDaddy besides that I hate the name. I hear the horror stories also. I'm just wondering if this is a knee-jerk reaction

Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain

#50

Post by eli »

jsheard wrote: post #38
ajdude wrote: post #32

A few years ago I had a .us TLD. I eventually decided that I probably shouldn't be reliant on a country code for my domain, it's the same reason why I don't use .io I'm not saying that this couldn't have happened with a gTLD But why put your brand at the mercy of a government like that?

> it's the same reason why I don't use .io Dodged a bullet there given that .io is at risk of being discontinued altogether. It hasn't been decided yet, but better to not have that dangling over your head.

I don't think that's a real risk
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