Zoom, a multibillion dollar corporation, uses the shit tier of all companies, _GoDaddy_, for their registrar? What a blunder.
GoDaddy runs the .us TLD. You cannot avoid them if you want that TLD
Zoom outage caused by accidental 'shutting down' of the zoom.us domain
51–60 of 324 posts
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#52A few years ago I had a .us TLD. I eventually decided that I probably shouldn't be reliant on a country code for my domain, it's the same reason why I don't use .io I'm not saying that this couldn't have happened with a gTLD But why put your brand at the mercy of a government like that?
> But why put your brand at the mercy of a government like that?
Literally every single TLD is administered by a government.
.com itself is under jurisdiction of USA and operated by Verisign
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#53Someone in the Zoom company management forgot to update the billing credit card for that domain, I bet you $1000. Happens all the time with our clients.
The entire point of MarkMonitor is that won't happen.
I wonder how long mark monitor would keep renewing the domain without payment...
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#54ThousandEyes analysis of the outage: https://www.thousandeyes.com/blog/zoom-outage-analysis-april...
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#55Markmonitor and zoom are both terrible companies so I can't feel bad about this
Curious what your rationale is for Zoom being a terrible company? I don't disagree.
I decided zoom was a bad company very early for security and privacy reasons
https://www.theverge.com/2019/7/8/20687014/zoom-security-fla...
https://citizenlab.ca/2020/04/move-fast-roll-your-own-crypto...
The endless stream of news on privacy problems and vulnerabilities that have come to light since then have only made me feel better about that initial opinion.
https://techcrunch.com/2023/08/08/zoom-data-mining-for-ai-te...
https://www.tomsguide.com/news/zoom-security-privacy-woes
https://cybersecuritynews.com/zoom-app-vulnerability/
https://www.theregister.com/2024/02/15/zoom_privilege_escala...
https://gbhackers.com/zoom-security-update-patches-multiple-...
https://thecyberexpress.com/multiple-zoom-vulnerabilities-de...
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#56This smells like something happened with MarkMonitor, they accidently flagged zoom.us as brand spoofing and filed copyright complaint with GoDaddy who runs .us TLD. GoDaddy suspended the domain per the complaint.
It's possible, but MarkMonitor is Zoom's registrar, so there are plenty of other ways for a miscommunication between MarkMonitor and GoDaddy to cause this. Copyright complaints would be a more reasonable theory if MarkMonitor were mentioned and didn't have any other involvement.
I guess but if MarkMonitor accidently suspended it, it would be ClientHold but it was widely reported it was showing as ServerHold.
ServerHold is used with Registry (GoDaddy in this case) is disabling vs ClientHold is when registrar is pulling the plug (MarkMonitor)
So what would have MarkMonitor said to GoDaddy to cause them to ServerHold a domain?
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#57It’s always DNS!
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#58Earlier quoted context omitted.
Something is fishy about this. A communication error would not result in a domain being placed on hold. On hold is usually the result of a legal order or in the case of the .us TLD a nexus compliance violation. I've transferred thousands of domains from assorted dodgy registrars into MarkMonitor and can not even imagine a scenario where a miscommunication results in a domain being placed on hold.
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Isn't the stated reason, a miscommunication with the registrar, far far more likely?
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#59A few years ago I had a .us TLD. I eventually decided that I probably shouldn't be reliant on a country code for my domain, it's the same reason why I don't use .io I'm not saying that this couldn't have happened with a gTLD But why put your brand at the mercy of a government like that?
What TLD is not subject to a country's laws? .aq? .su? Edit: .eu might be an even better candidate for this requirement, but you can ask British former domain owners how that worked out gTLDs just subject you to an additional layer of incompetence, namely from the company running it. The government where they're located can still come knocking. It's also not like e.g. .nl is run by the Dutch government officials, it'…
It's the specific country being referenced, I think.
Re: Zoom outage caused by accidental 'shutting down' of the zoom.us domain
#60Zoom CEO: Hi, we'd like an SLA credit for the global outage you caused our company. GoDaddy: I am so sorry about that. I can offer you a one-time coupon for $10 off your next purchase or renewal. Would you like me to apply this to your account? --- Most companies just hope an apologetic zoom call is enough to retain your business, and most of the time it works. Not enough has been written about the asymmetry of your…
You probably don’t want to optimize for the SLA credit making up for a significant part of your lost revenue — because that would mean when things are operating normally, you don’t have much of a profit margin.
SLA’s are generally more helpful for getting out of long term contracts with unreliable vendors than actually making up for revenue lost during an outage.