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Samsung Q990D unresponsive after 1020 firmware update

us.community.samsung.com

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Re: Samsung Q990D unresponsive after 1020 firmware update

#451

Post by sodality2 »

NotYourLawyer wrote: post #315
jimt1234 wrote: post #116

Earlier quoted context omitted.

I drive a 30-year-old Nissan pickup truck for this exact reason. Not sure why, but I get a small sense of joy knowing that the corporate overlords aren't "watching" me drive. Of course they're "watching" me on my phone (as I drive the beater truck), but that's a different story.

Before I bought my most recent vehicle, I did my research and figured out how to physically disconnect the modem / telemetry unit.

Is this actually feasible for some decent percentage of cars nowadays? If so, where did you research?

Re: Samsung Q990D unresponsive after 1020 firmware update

#452

Post by jrockway »

TylerE wrote: post #421
mmmlinux wrote: post #371

Earlier quoted context omitted.

My girlfriend had to wear a sleep monitoring device, and the instructions also had stuff to that effect. including putting all phones in airplane mode and unplug any assistant speaker things you might have. I assume the real purpose of this is to make you actually sleep. But they claimed it was to make the data collect properly...

It’s much more just typical manufacturer trying to avoid liability. It costs them nothing to say don’t do that, and if it cuts tech support costs by 1%.

The key is to call in and ask how to put your device in airplane mode ;)

Re: Samsung Q990D unresponsive after 1020 firmware update

#453

Post by binarymax »

genewitch wrote: post #440
binarymax wrote: post #351

Earlier quoted context omitted.

Sometimes you have to hack their support script to get a replacement or a refund. After the first support call if you don't get what you want and it happened again, Call back to open a new support ticket. Pretend to walk through their steps but not do anything, and when they asked what was on the screen I would say it's blank and not turning on.

or - and this is gunna sound crazy - I don't compromise my ethics and lie to a company to get "service". Instead, i'll loudly tell everyone that Samsung is a crappy company that doesn't care about their customers.

If they sell you a defective product, and the support is also defective, then you need to take a different route.

Re: Samsung Q990D unresponsive after 1020 firmware update

#454

Post by mintplant »

bhaney wrote: post #372
0xFEE1DEAD wrote: post #360

Someone on reddit [0] mentioned that they updated their device via USB and hadn't encountered any issues. If that's true, then it might actually have been the previous firmware update that silently bricked the device. Or maybe Samsung only test in a controlled lab environment without real world signal interference. In any case, it's mind boggling how a multi billion dollar company lacks proper rollout strategies. I h…

I also have a pair of XM4s. I installed the app briefly when I first got them so I could turn off the voice notifications on connection/mode change, and then immediately uninstalled it and have never needed it again. Why on earth would I want to update the firmware on my perfectly working headphones?

Actual answer: better ANC. ANC algorithm improvements are one of the more common items I've seen in headphone firmware changelogs. Also, Bluetooth upgrades. I can't remember which, but one of my pairs of headphones gained multipoint support a year or so after release via a software update.

Re: Samsung Q990D unresponsive after 1020 firmware update

#455

Post by jodrellblank »

mmmlinux wrote: post #180
AdmiralAsshat wrote: post #6

If the damage is actually as bad as it sounds, Samsung is probably talking with their lawyers and is being instructed to maintain radio silence so as to better prepare for the class-action lawsuit.

Luckily for them no one can listen to their radios now.

Up until this comment I assumed "Samsung Q990D" was a Quad level SSD

Re: Samsung Q990D unresponsive after 1020 firmware update

#456

Post by blackeyeblitzar »

SR2Z wrote: post #393
AdmiralAsshat wrote: post #6

If the damage is actually as bad as it sounds, Samsung is probably talking with their lawyers and is being instructed to maintain radio silence so as to better prepare for the class-action lawsuit.

> so as to better prepare for the class-action lawsuit. I 100% guarantee everyone who uses one of these was railroaded into mandatory arbitration.

We need to ban mandatory arbitration

Re: Samsung Q990D unresponsive after 1020 firmware update

#457

Post by notimetorelax »

SR2Z wrote: post #393
AdmiralAsshat wrote: post #6

If the damage is actually as bad as it sounds, Samsung is probably talking with their lawyers and is being instructed to maintain radio silence so as to better prepare for the class-action lawsuit.

> so as to better prepare for the class-action lawsuit. I 100% guarantee everyone who uses one of these was railroaded into mandatory arbitration.

AFAIK class action cases are cheaper for corporations than thousands of arbitrations.

Re: Samsung Q990D unresponsive after 1020 firmware update

#458

Post by the_pwner224 »

mintplant wrote: post #454
bhaney wrote: post #372

Earlier quoted context omitted.

I also have a pair of XM4s. I installed the app briefly when I first got them so I could turn off the voice notifications on connection/mode change, and then immediately uninstalled it and have never needed it again. Why on earth would I want to update the firmware on my perfectly working headphones?

Actual answer: better ANC. ANC algorithm improvements are one of the more common items I've seen in headphone firmware changelogs. Also, Bluetooth upgrades. I can't remember which, but one of my pairs of headphones gained multipoint support a year or so after release via a software update.

Or worse ANC.

On the Bose 700 headphones there was quite a bit of controversy after many users reported the ANC performance getting worse after an update. This was a few years after the headphones were released, so there were theories of it being intentional degradation to get people to upgrade.

Personally I didn't notice any difference. Bose denied any wrongdoing and seemed to spend real effort on investigating the customer complains.

Re: Samsung Q990D unresponsive after 1020 firmware update

#459

Post by kiririn »

doublerabbit wrote: post #367
hbn wrote: post #213

Earlier quoted context omitted.

I swear AirPods in general are just less reliable than they used to be too. I feel like I need to be doing incantations for them to work sometimes, whereas I recall them feeling like magic compared to BT headphones I've used in the past, the way they would seamlessly pair, start/stop music when you pull one out, etc. It reminds me of some discussion I was seeing the other day about how the dynamic island on the newer…

Build quality too. My iPhone XR that I am deliberately keeping on lower iOS for jail breaking reasons that when comparing the thunderbolt port to the iPhone 13. The quality lacks so much that I am unable to listen to music with a wired headphone adapter. Any slight jiggle of the adapter will cause it to disconnect. I don't want to use BT headphones.

Lightning ports very rarely fail or get loose - it’s more robust than usb-c in that regard, which is already a high bar - it’s probably dust in the port

Re: Samsung Q990D unresponsive after 1020 firmware update

#460

Post by bowmessage »

baxuz wrote: post #314
bowmessage wrote: post #289

Earlier quoted context omitted.

My Q990C requires factory reset about once a week. It's maddening.

It's the WPA3 encryption. It needs to be set to WPA2 only for it to not shit itself.

Wow, thank you, that is amazing news. Can I ask how you found this fix? I turned up nothing after scouring reddit on this one for a long time.

EDIT: just checked, my router doesn't even support WPA3... I think it's typically the 5GHz network that upsets it, but I suppose I'll just continue resetting it for now.

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