When will someone build a good theater system with an open source OS? That would be great!
Samsung Q990D unresponsive after 1020 firmware update
271–280 of 580 posts
Re: Samsung Q990D unresponsive after 1020 firmware update
#272I made the mistake of updating my HIKMICRO mini thermal camera. Before it worked as a normal UVC USB webcam with any app or camera/video program on the PC. After it just has weird green coloration with hardly any variation, and only works properly in their Android app. I contacted company but they didn't care, nor provided any way to "downgrade" the firmware to the original version.
Re: Samsung Q990D unresponsive after 1020 firmware update
#273If the damage is actually as bad as it sounds, Samsung is probably talking with their lawyers and is being instructed to maintain radio silence so as to better prepare for the class-action lawsuit.
That is at least, if their ToS doesn't contain the all-too-common provision that you are simply not allowed to sue.
a TOS is not an ironclad legal agreement. Far from it.
Re: Samsung Q990D unresponsive after 1020 firmware update
#274My Samsung TV got more and more unusable with every update. Over the years, saved apps, like Youtube, started to disappear every time it woke up. Then it would default to their Samsung TV app, rather than your last app. Samsung TV app happened to be on the Baywatch channel every time my young children started the stupid thing. Finally, after it took 2 minutes to load the youtube app, I factory-reset the device, disco…
I never worked for Samsung, but I built TVs for JVC and LG, among many other brands. I don't work in consumer electronics anymore but a decade ago that was my field. TVs are a wildly unprofitable business. It's astoundingly bad. You get 4-6 months to make any profit on a new model before it gets discounted so heavily by retailers that you're taking a bath on each one sold. So every dollar in the BOM (bill of material…
Yeah, but is there a way for consumers to compare the compute performance of any given TV?
If OEMs differentiated their TVs based on compute performance, consumers might be able to make an informed choice. (See smartphones: consumers expect a Galaxy Sxx to have faster compute than a Galaxy Axx.)
If not, consumers just see TVs with similar specs at different prices, so of course they’re going to pick the cheaper one.
Re: Samsung Q990D unresponsive after 1020 firmware update
#275Samsung sucks. Their customer support is a joke. And this is across the world. Right now I am back in Brazil, just got a new samsung product. It was delivered non-functioning. Hours since I submitted a ticket. No answer. Talking to a real human being is impossible.
Their hardware is technically great. It is the software that sucks.
Their phones are alright but everything else they make sucks
Re: Samsung Q990D unresponsive after 1020 firmware update
#276Earlier quoted context omitted.
Maybe a new codec? New streaming app support? New wireless protocol? CEC bugfix?
Yes, all of those are in the realm of possibilities, but has it ever been the norm? In my experience, products like this are only get updates when the company finds a way to extract more money: - add more ads - add more ads that pretend not to be ads - to remove functionality, so it won't cannibalize sales of more expensive product
More hardware is sold at cost or at a loss, compensated with ads. I don't like the model either, but that's how it is.
If price isn't the only factor for some, it is for many who would otherwise not buy these things. Sellers picked up on that long ago.
Other comments wish to see regulations, they can't outwit those marketing tricksters. For profit enterprise can, and will offer more alternatives with bigger stamps about privacy, ad-less certified and whatnot.
Re: Samsung Q990D unresponsive after 1020 firmware update
#277Earlier quoted context omitted.
> Why else would a soundbar need updates anyway? No matter the device, software rots. Not because the device changes, not because the software changes, but because the world does
And the obvious solution is to isolate the device from the world. Most of my stereo is isolated from “the world”, and some parts are close to 30 years old. Why does a soundbar need contact with the internet?
Innocuous product features like streaming music, integration with Alexa/Google, connecting to TV and other speakers via wifi. Oh and collecting analytics data and selling to ad networks...
Re: Samsung Q990D unresponsive after 1020 firmware update
#278Earlier quoted context omitted.
IMO this is a terrible idea for many reasons but the most important of which is: As a consumer I should have the right to have my device revert any b.s. update and get my setup to how it was the day I bought it. So many companies have begun rolling out updates that makes the device I purchased call home before allowing any user functions and if/when that server goes down my device becomes a brick. This behavior essen…
FWIW, my background is in B2B hardware and that's the perspective I am coming here with. Out of curiosity though, how do you weigh your value of control vs. security vulnerabilities? Modern speaker systems allow some form of wireless connectivity, so there is bound to be something and not all consumers will be savvy enough to keep up with security updates on their own.
Not the person you replied to, but I'm literally pulling wire again to avoid dealing with that dichotomy. And hardware developers that think OTW firmware updates are a neat idea >:(
Re: Samsung Q990D unresponsive after 1020 firmware update
#279Two important features I insist on for products I develop: 1. Staged rollout of firmware updates. It’s common practice for apps and software but for some reason it’s less common with firmware. Rolling out to 1% (or less, depending on scale) of devices and waiting a day is cheap insurance. Side note: Build a good relationship with customer service people so you hear about these things immediately. 2. A failsafe firmwa…
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Re: Samsung Q990D unresponsive after 1020 firmware update
#280Earlier quoted context omitted.
Why else would a soundbar need updates anyway? It either performs its well defined functions when you bought it or they sold you a device that doesn’t input/output sound. Updates for these types of things always fall into three categories. Either they’re gimping some unanticipated usage, they’re trying to insert ads, or they’re trying to gather more usage data.
> Why else would a soundbar need updates anyway? Because for free you only get the first 15 levels of volume. If you want to get to 25, you need to pay a subscription. I thought it was obvious... how does the seat heating work in your car? /s
We've solved long ago mass manufacturing challenges. Today's problem is to sell.