Facebook seems to be losing sight of what people want to use them for: snooping on their friends. ;) I wonder what the MVP of a Facebook de-throner would be. Google+ showed pretty well it wasn't about fighting them head-on. Instagram was making pretty good progress in an oblique fashion. What other directions could you come at this problem from?
Facebook Blames Email Problems On User "Confusion"
31–40 of 158 posts
Re: Facebook Blames Email Problems On User "Confusion"
#32Users blame confusion on Facebook email problem.
What was the point of that response? Yeah, people get confused when you systems behave in unexpected unwanted ways. Especially the billion average humans in your user base.
Re: Facebook Blames Email Problems On User "Confusion"
#33> “By default, messages from friends or friends of friends go into your Inbox. Everything else goes to your Other folder So, your email service works in this way that's completely unlike every other email service in existence (where all messages go to the inbox unless you tell them otherwise), and it's the users' fault for not understanding it?
Facebook knows most users don't want another email account that is just going to get filled with spam. So how does Facebook deal with spam? Simple, it puts it into your Others folder.
Otherwise you get users complaining about spam in their messages.
Re: Facebook Blames Email Problems On User "Confusion"
#34I think that a big part of this problem is that Apple played along. If I am understanding this correctly, the bigger issue here is that people's phonebooks are getting updated without consent (as opposed to the bigger issue being a different email being displayed on fb.com) and that this was only possible with Apple's involvement? Correct me if I'm wrong please.
I think it's also worth noting that I have had no issues on Windows Phone. I don't remember how contacts work on Android (never owned an iPhone) but on Windows Phone, it displays ALL of their emails. So the UI would look something like this:
John Smith
-Call John
-Text John
-Email John (john@gmail.com)
-Email John (john@college.edu)
-Email John (john@facebook.com)
So while it's true that if I only have a contact's details through Facebook Connect that I will only have their Faceobook email, is that really so common? Most people (even from Work - indeed ESPECIALLY from work) that I email from my phone I have as a PHONE contact. Even if I have the phone's contact linked with the FB contact, it will display both emails. And if I'm emailing someone from work and I don't have them on my phone then I usually look them up through Exchange rather than Facebook...
Just my $0.02. Not trying to say that this is not an issue, just trying to show how:
1. Apple seems largely to blame? (correct me if I'm wrong)
2. The way UI works on my phone makes this mostly a non-issue and I'm curious as to how other phones handle "multiple emails per contacts". I'd imagine it's rather similar.
Re: Facebook Blames Email Problems On User "Confusion"
#35> “By default, messages from friends or friends of friends go into your Inbox. Everything else goes to your Other folder So, your email service works in this way that's completely unlike every other email service in existence (where all messages go to the inbox unless you tell them otherwise), and it's the users' fault for not understanding it?
I think a quick fix that would resolve the "emails from work" scenario would be to include messages from people in your network (assuming your workplace has a FB network).
Though if you're in a network for, say, the city you live in (imo silly to do this) then my 'fix' would become rather annoying unless the user was able to designate what networks go to Inbox and which go to Other. But then that just seems a little messy and overly complicated :)
Re: Facebook Blames Email Problems On User "Confusion"
#36I think Facebook is a great company, but their message system needs a bit of work. Last year I was at their HQ and one of the engineers was working with someone I knew on some code. The engineer said "send me a message on Facebook". So the guy sends it, and then the FB engineer said "I don't see it -- are you sure you sent it?" It took a few minutes before we all realized it had gone into the "other" section of the m…
Facebook needs to dogfood their own stuff. I remember reading about how they use IRC internally. Very cool, but it makes you wonder why they don't use facebook messages for everything.
Re: Facebook Blames Email Problems On User "Confusion"
#37I am reminded of an old Dilbert cartoon where they bring in a usability expert to help them write an app. After suggesting that the computer shock the user when they do the wrong thing, he quips, "I found this job to be a lot easier once I realized I hated people" Seriously, Facebook. Do one thing and do it well. Enough of this conquer-the-universe bullshit. I'm already at the point where I want to jump ship; I just…
"I just can't figure out how to do it without losing contact with my friends." easy . . . call them, visit them, email them, write letters to them. you don't need an application to managed personal relationships.
I agree with you, but there's another issue here: some of your friends may not actually respond to email messages. Personally, I'm a fan of email and letter writing (and not a fan of the phone), but I've fallen out of touch with several friends because if you don't contact them via Facebook or Twitter (I do neither), you won't hear back from them.
Re: Facebook Blames Email Problems On User "Confusion"
#38I am reminded of an old Dilbert cartoon where they bring in a usability expert to help them write an app. After suggesting that the computer shock the user when they do the wrong thing, he quips, "I found this job to be a lot easier once I realized I hated people" Seriously, Facebook. Do one thing and do it well. Enough of this conquer-the-universe bullshit. I'm already at the point where I want to jump ship; I just…
"I just can't figure out how to do it without losing contact with my friends." easy . . . call them, visit them, email them, write letters to them. you don't need an application to managed personal relationships.
Facebook has monetized the hardship of letting friendships go. People change, shit happens, and you have to move on. Facebook, however, makes us believe we can keep these relationships going forever. I'm sure there are many successful reconnection stories, but I bet there are magnitudes more 'talked for a few days after not seeing each other for a few years, and that was that' stories.
Re: Facebook Blames Email Problems On User "Confusion"
#39I am reminded of an old Dilbert cartoon where they bring in a usability expert to help them write an app. After suggesting that the computer shock the user when they do the wrong thing, he quips, "I found this job to be a lot easier once I realized I hated people" Seriously, Facebook. Do one thing and do it well. Enough of this conquer-the-universe bullshit. I'm already at the point where I want to jump ship; I just…
"I just can't figure out how to do it without losing contact with my friends." easy . . . call them, visit them, email them, write letters to them. you don't need an application to managed personal relationships.
>> "you don't need an application to managed personal relationships"
You do when you're keeping in touch with friends you've made throughout your life and not just your current ones. That's the thing Facebook makes easy.
Also email and writing letters don't really work. If I sent a letter to a friend I seriously doubt they would bother responding, and most people I know personally don't use email. They use Facebook. That's the big problem - Facebook has replaced email for a lot of people making it one of the only ways (besides visiting/calling) to contact them.
Re: Facebook Blames Email Problems On User "Confusion"
#40"Don't make the mistake of thinking you're Facebook's customer, you're not – you're the product," Schneier said. "Its customers are the advertisers."
http://www.information-age.com/channels/security-and-continu...;