Facebook Blames Email Problems On User "Confusion"
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Facebook Blames Email Problems On User "Confusion"
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Re: Facebook Blames Email Problems On User "Confusion"
#2Skynet is here
Re: Facebook Blames Email Problems On User "Confusion"
#3Ok, so in turn I would blame the "User Confusion" on Facebook's decision to change everyone's public facing email address (without warning or consent) which then pushed the email into a system many of the users have never even touched.
(and perhaps a poorly designed email system though I haven't used it so I can't say personally)
Re: Facebook Blames Email Problems On User "Confusion"
#4At this point I think it should be obvious to Facebook that they are building and marketing a system that its users just don't want.
Re: Facebook Blames Email Problems On User "Confusion"
#5The articles headline quotes "confusion", implying to me that Facebook used that word in their explanation. But the quote given in the article ("That is likely...") doesn't use the word "confusion"--and in fact, is a lot less incendiary.
Re: Facebook Blames Email Problems On User "Confusion"
#6They were probably not holding it right!
Re: Facebook Blames Email Problems On User "Confusion"
#7Tip: If your new, undocumented system confuses the majority of your users, then it's not a problem with your users!
Re: Facebook Blames Email Problems On User "Confusion"
#8The articles headline quotes "confusion", implying to me that Facebook used that word in their explanation. But the quote given in the article ("That is likely...") doesn't use the word "confusion"--and in fact, is a lot less incendiary.
So? The outcome is the same - users are confused due to the poor integration of Facebook email!
Re: Facebook Blames Email Problems On User "Confusion"
#9If every user makes the same error, it isn't user error...
Re: Facebook Blames Email Problems On User "Confusion"
#10> “By default, messages from friends or friends of friends go into your Inbox. Everything else goes to your Other folder
So, your email service works in this way that's completely unlike every other email service in existence (where all messages go to the inbox unless you tell them otherwise), and it's the users' fault for not understanding it?