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Facebook Blames Email Problems On User "Confusion"

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Re: Facebook Blames Email Problems On User "Confusion"

#11

Post by hornokplease »

vegashacker wrote: post #5

The articles headline quotes "confusion", implying to me that Facebook used that word in their explanation. But the quote given in the article ("That is likely...") doesn't use the word "confusion"--and in fact, is a lot less incendiary.

While the direct quote attributed to Facebook's rep doesn't include the word confusion, an earlier reference to Facebook's response to RWW does:

But a Facebook spokesperson said the missing messages may stem from confusion over how Facebook’s mail system categorizes messages

Re: Facebook Blames Email Problems On User "Confusion"

#13

Post by DanielBMarkham »

I am reminded of an old Dilbert cartoon where they bring in a usability expert to help them write an app. After suggesting that the computer shock the user when they do the wrong thing, he quips, "I found this job to be a lot easier once I realized I hated people"

Seriously, Facebook. Do one thing and do it well. Enough of this conquer-the-universe bullshit. I'm already at the point where I want to jump ship; I just can't figure out how to do it without losing contact with my friends. It's like you're using our own friends against us. Pretty slimy.

My reaction to Facebook trying to take control of my email was that Facebook can go jump in a lake (My language was actually much worse than that.) I'm already primed to leave. I'm just waiting on the right opportunity to come along.

Re: Facebook Blames Email Problems On User "Confusion"

#14

Post by alttab »

DanielBMarkham wrote: post #13

I am reminded of an old Dilbert cartoon where they bring in a usability expert to help them write an app. After suggesting that the computer shock the user when they do the wrong thing, he quips, "I found this job to be a lot easier once I realized I hated people" Seriously, Facebook. Do one thing and do it well. Enough of this conquer-the-universe bullshit. I'm already at the point where I want to jump ship; I just…

Clicking the little gray up arrow does not signify enough how much I agree with this sentiment.

Re: Facebook Blames Email Problems On User "Confusion"

#15

Post by alttab »

chris_wot wrote: post #8
vegashacker wrote: post #5

The articles headline quotes "confusion", implying to me that Facebook used that word in their explanation. But the quote given in the article ("That is likely...") doesn't use the word "confusion"--and in fact, is a lot less incendiary.

So? The outcome is the same - users are confused due to the poor integration of Facebook email!

And they wonder why no one wanted to use it in 2010.

Re: Facebook Blames Email Problems On User "Confusion"

#16

Post by jps359 »

DanielBMarkham wrote: post #13

I am reminded of an old Dilbert cartoon where they bring in a usability expert to help them write an app. After suggesting that the computer shock the user when they do the wrong thing, he quips, "I found this job to be a lot easier once I realized I hated people" Seriously, Facebook. Do one thing and do it well. Enough of this conquer-the-universe bullshit. I'm already at the point where I want to jump ship; I just…

Well said. Talk about a lack of respect for the customer.

Re: Facebook Blames Email Problems On User "Confusion"

#17

Post by spaghetti »

DanielBMarkham wrote: post #13

I am reminded of an old Dilbert cartoon where they bring in a usability expert to help them write an app. After suggesting that the computer shock the user when they do the wrong thing, he quips, "I found this job to be a lot easier once I realized I hated people" Seriously, Facebook. Do one thing and do it well. Enough of this conquer-the-universe bullshit. I'm already at the point where I want to jump ship; I just…

Jumping ship was easy for me. I catch-up with my local friends in person at a local bar or cafe. I catch-up with my remote friends by traveling to their city and going to a bar or cafe there. Or they come visit me. It's infinity more satisfying and relaxing that consuming status updates containing skewed and filtered representations of someone's life.

Re: Facebook Blames Email Problems On User "Confusion"

#19

Post by Xcelerate »

I think Facebook is a great company, but their message system needs a bit of work.

Last year I was at their HQ and one of the engineers was working with someone I knew on some code. The engineer said "send me a message on Facebook". So the guy sends it, and then the FB engineer said "I don't see it -- are you sure you sent it?" It took a few minutes before we all realized it had gone into the "other" section of the messages on Facebook. Not only that, but there were about 70 unread messages in there. We all laughed over the fact that even someone who writes a lot of the FB codebase didn't know those messages were there.

Re: Facebook Blames Email Problems On User "Confusion"

#20

Post by thesis »

spaghetti wrote: post #17
DanielBMarkham wrote: post #13

I am reminded of an old Dilbert cartoon where they bring in a usability expert to help them write an app. After suggesting that the computer shock the user when they do the wrong thing, he quips, "I found this job to be a lot easier once I realized I hated people" Seriously, Facebook. Do one thing and do it well. Enough of this conquer-the-universe bullshit. I'm already at the point where I want to jump ship; I just…

Jumping ship was easy for me. I catch-up with my local friends in person at a local bar or cafe. I catch-up with my remote friends by traveling to their city and going to a bar or cafe there. Or they come visit me. It's infinity more satisfying and relaxing that consuming status updates containing skewed and filtered representations of someone's life.

As far as visiting all my remote friends or them visiting me (somewhat often)... that's easier said then done for me and I bet most people.
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