One frustrating thing about Apple is that if you try to get help, there isn’t really any way to do it. There isn’t any way to open a real support ticket that will be seen by an engineering team there. The store staff can only do basic things. And if you go to their forums, you will get bot-like responses telling you to follow some useless generic steps that do nothing for your specific problem, or weird replies justifying some obviously incorrect thing with an Apple product like asking why you would even want to do whatever you’re trying to do. I am not even sure who those people are that troll those Apple forums and serve as Apple apologists - like if they are employees of Apple or random users - but they are completely useless and basically deter anyone from seeking help in the first place.
It is staggering that a company this big has nonexistent support and I think given the decline in their quality over the years, this will become a bigger and bigger problem. Unfortunately for most people the alternative is Windows, where Microsoft is abusing their monopolistic market power to shove ads and their services everyhwere.
We really need new antitrust laws to break up these companies and support fair competition, and we also need regulations to reign in the biggest technology companies.