131–140 of 316 posts
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> The vast majority of delays I've seen from these drivers is because they are (very obviously) double-apping, in which case I'm happy to have them be affected by terrible ratings. They are double-apping because you as the consumer are not actually willing to pay what it costs to have someone deliver your food to you as a job. So now you want to enact a punishment on the driver for not making you their sole focus for…
In-app tipping should be discouraged regardless of someone's overall opinion on tipping.
The market and regulatory environment has already set a precedent that stealing tips is de facto legal, and there are many ways to do so in an undetectable way (without a full source code audit) even if it wasn't legal.
If you want to tip, do it cash in hand.
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Why are they "double apping", though? Is it perhaps because they are trying to scrape a liveable wage from a flawed gig economy....
The insane thing is people trying to make a livable wage off of "gigs". We should stop pretending this is or ever can be reasonable full-time employment. Driving for apps is something you do on the weekend to supplement your day job, or during school hours as a stay at home spouse or whatever.
> We should stop pretending this is or ever can be reasonable full-time employment.
Hypothetically, imagine a society that required welfare claimants to accept any job they were offered. If any would not work, neither should he eat.
Should such a society allow shitty/exploitative/dangerous jobs to exist, and force welfare claimants to work them?
Or should there only be an obligation to take a job if it provides a certain minimum level of safety, dignity and salary?
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Yes, that figure is more than 50% suicides - this is a common statistical ruse.
OK so US is 5.4 and Somalia is 7 "America -- slightly safer than Somalia!"
Chilling ending to the article: > Gig drivers don’t face an edict for speed like past Domino’s drivers, but Wells says the requirement to be fast is built into the job, with drivers hurrying to make financial incentives, avoid bad ratings, and ensure the food is warm upon delivery. Annoying corporate policy replaced by society taking a wrong turn to being driven by ratings on the I internet - that we unlike the bad p…
Workers being driven by ratings systems pre-dates the popularity of Internet gig economy jobs. By a lot.
The customer ratings concept even infected places like your local doctor’s office a couple decades ago. Doctors have been complaining about how patient satisfaction surveys have discouraged them from bringing up obesity, smoking, or excessive drinking for decades. Doctors are also more likely to give in to patient demands for unnecessary antibiotics or controlled substances when they know it’s going to result in a hit to their ratings if those ratings are related to their compensation.
Every time I’ve visited a car dealer for service in the past few decades, the service manager is almost begging me to give them a “9 or 10” on the survey that will be sent to me afterward. He pleads that I work with him first to address anything that might reduce his rating.
Even vehicle drivers have had “How is my driving?” numbers on the back of their cars for a very long time.
Having customer satisfaction surveys tied to performance reviews isn’t new if you’ve worked in anything customer-facing. It’s just getting more attention now because “gig economy” has become a journalistic buzzword and people are more likely to be sympathetic to an hourly worker than, say, the doctor or service manager at their local dealership.
Even long before all of this, tipping was the standard way of linking customer feedback to compensation. This applied to delivery drivers, too! The hand-wringing over customer feedback being an internet-era gig economy thing is misplaced. It has always been this way.
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The thing I find offensive is expecting these people to be providing 4.9 level customer service when they’re getting nowhere near commensurate pay. Imagine if software devs got a star rating for every new commit, rated on how long it took compared to how many points on the ticket (which someone else decides). And if your rating drops too low you stop getting tickets (and stop getting paid). And your salary sucks to b…
This is the app store, more or less.
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> The vast majority of delays I've seen from these drivers is because they are (very obviously) double-apping, in which case I'm happy to have them be affected by terrible ratings. They are double-apping because you as the consumer are not actually willing to pay what it costs to have someone deliver your food to you as a job. So now you want to enact a punishment on the driver for not making you their sole focus for…
Also, the consumer isn't being given the choice, they are provided the cost from the app. The delivery company isn't willing to charge what it costs to have dedicated delivery drivers. That's the real culprit here.
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The insane thing is people trying to make a livable wage off of "gigs". We should stop pretending this is or ever can be reasonable full-time employment. Driving for apps is something you do on the weekend to supplement your day job, or during school hours as a stay at home spouse or whatever.
It should not be considered okay for there to be jobs that cannot earn a decent wage because they are categorized as "supplement jobs." Especially since we observably see people working these jobs full time. I order doordash on weeknights on occasion. Who is delivering to me if the drivers are just people supplementing on the weekend or during the school day while their kids are away? If you are working, then you sho…
During that time there was also controversy about dip tags being ~100% exempt from ticket penalties. (IDK about today.)
Confidence was high that those pizzas always arrived on time.
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> Going back before frozen dinners you're back to the time when people actually cooked at home, going out to eat was a rare treat rather than a daily occurrence. Fwiw some of us still cook at home and go out rarely. It’s cheaper, tastier, healthier, and can be a pretty relaxing evening activity
We're one of those families as well. We eat out once or twice a month, usually its a social thing when we're going to visit friends or family. It definitely takes some effort up front. It took us a few years to really build up a good list of go-to recipes we like and get to the point where we could wing it in the kitchen without chasing down recipes for everything. Part of our motivation was going further down the ra…